only items not covered by warranty will be charged to your account. If your unit is not
received within 14 days, the suggested retail value of the eBook will be charged to your
credit card. This amount will be credited, less than a $10 handling fee, if the unit is
subsequently received.
4. Ship your defective unit back to us using the replacement unit's carton. Shipping
instructions will be included on the carton along with your RA number which will allow you
to easily ship the unit back to us. Make sure you insure your shipment in case of damage or
loss. Include with the shipment:
Evidence of purchase date such as a bill of sale.
A brief note describing your eBook's problem.
Your name, address and phone number.
If the representative determines that your eBook is defective they will arrange for its
repair or replacement.
Option II:
1. For a fee of $10.00, we will send a replacement eBook to your exchange point.
2. The exchange location will notify you of its arrival.
3. Take your unit and evidence of purchase date, such as a bill of sale, to the exchange
location and you will be provided the new or refurbished eBook. Please retain all
accessories.
4. If the repairs are covered by your warranty, you will not be billed.
Thomson assumes no responsibility for warranty shipments from the customer to the factory if
not shipped in the manner prescribed by Thomson.
To receive a replacement eBook after we have received your unit:
Write the RA number on the outside of the carton used to return the eBook. Make sure you
insure your shipment in case of damage or loss.
Carefully pack the unit using the original box and packing material if possible. Please retain all
accessories.
Include with the shipment:
1. Evidence of purchase date such as a bill of sale.
2. A brief note describing your eBook's problem.
3. Your name, address and phone number.
The representative will provide you with the address to mail a cashier's check or money order for
payment if there are any to of warranty labor or parts charges, and you elect not to use your
credit card.
After we receive your product, a new or refurbished unit will be shipped to you.
What your warranty does not cover:
Acts of nature, such as but not limited to lightning damage.
Adjustment of customer controls.
Damage from misuse or neglect.
