TSC TTP-2610MT Series Service Manual Download

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TTP-2610MT/ TTP-368MT Series

SERVICE

MANUAL

THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER

Summary of Contents for TTP-2610MT Series

Page 1: ...TTP 2610MT TTP 368MT Series SERVICE MANUAL THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER ...

Page 2: ...21 3 7 Replacing the Stepping Motor 22 3 8 Replacing the Print head ASS Y 23 3 9 Replacing the Gap and Black mark Sensor Module 25 3 10 Replacing the DC Motor Module 26 3 11 Cutter Module Installation Option 27 3 12 Replacing the Cutter Driver IC Board Option 29 3 13 Peel off kit Installation 30 3 14 Slot in Wifi Housing Installation Option 40 4 TROUBLESHOOTING 41 4 1 Common Problems 41 4 2 Print ...

Page 3: ......

Page 4: ...F THE SYSTEM 1 1 Overview Front View 1 LED indicators 2 Touch screen 3 Operation buttons 4 Media viewer 5 Paper exit chute 6 Printer right side cover opener 2 1 3 P o w e r L E D i n d i c a t o r 4 5 6 Pr in t h e a d ...

Page 5: ...e bar 7 Rear label guide 8 Label roll guard 9 Label supply spindle 10 Damper 11 Print head 12 Ribbon sensor 13 Gap sensor 14 Platen roller 15 Black mark sensor 16 Front label guide 2 1 3 P o w e r L E D i n d i c a t o r 4 13 7 Pr in t h e a d 5 8 Pr in t h e a d 9 Pr in t h e a d 10 Prin t hea d 11 Prin t hea d 12 Prin t hea d 6 14 Prin t hea d 15 Pri nt he ad 16 Pri nt he ad ...

Page 6: ...ocket 6 USB interface 7 USB host 8 RS 232C interface 9 GPIO interface Option 10 Centronics interface Note The interface picture here is for reference only Please refer to the product specification for the interfaces availability 1 3 2 4 US B int erf ac e 7 USB inte rfac e 6 5 8 9 Pr in t h e a d 10 Prin t hea d ...

Page 7: ...ass 10 32G Scandisk Micro SD V2 0 Class 4 4G Transcend V2 0 Class 4 8G Transcend V3 0 Class 10 UHS I 16G Transcend V3 0 Class 10 UHS I 32G Transcend V3 0 Class 10 16G Kingston V2 0 Class 4 16G Scandisk V3 0 Class 10 UHS I 16G Scandisk The DOS FAT file system is supported for the SD card Folders files stored in the SD card should be in the 8 3 filename format The miniSD microSD card to SD card slot...

Page 8: ...ctors Main board Connector Description 1 Ethernet RJ 45 connector 2 SD card slot 3 USB device connector 4 USB host connector 5 RS 232C connector 6 Microprocessor 7 GPIO connector 2 3 5 10 6 12 11 20 19 16 17 4 1 7 18 21 22 23 24 25 14 15 9 8 13 ...

Page 9: ... pin 4 0 4 15V 2 Ribbon encoder sensor receiver A D 0 3 3V 3 GND 0V 4 DC motor signal pin 5 DC motor signal pin 15 Ribbon supply sensor connector For 6 8 used only Red Pin Description Voltage 1 Ribbon encoder sensor emitter power pin 4 0 4 15V 2 Ribbon encoder sensor receiver A D 0 3 3V 3 GND 0V 4 DC motor signal pin 5 DC motor signal pin 16 Power supply output 24V DC connector 17 Stepping motor c...

Page 10: ... 0V 8 Cutter power 24V 9 I2C SCL signal 10 I2C SDA signal 21 Head open sensor connector Pin Description Voltage 1 Head open sensor emitter power pin 1 2 1 4V 2 GND 0V 3 Logic power 3 3V 4 Head open sensor receiver 0V Head close 3 3V Head open 22 Ribbon sensor connector Pin Description Voltage 1 Ribbon sensor receiver A D 0 3 3V 2 Ribbon sensor emitter power pin 5V 3 GND 0V 4 Ribbon sensor emitter ...

Page 11: ...tor Pin Description Voltage 1 Power 5V 2 Gap sensor emitter 4 0 4 1V Emitter on 4 3 4 4V Emitter off 3 Black mark sensor emitter 4 0 4 1V Emitter on 4 3 4 4V Emitter off 4 Gap and black mark sensor receiver A D 0 3 3V 5 GND 0V 25 Rewind connector Pin Description Voltage 1 Power 24V 2 Cutter direction signal 3 Cutter enable signal 4 Cutter position sensor switch signal 5 GND 0V 5 4 3 2 1 5 4 3 2 1 ...

Page 12: ...11 GPIO with multi interface board Connector Description Remark 1 GPIO connector 2 GPIO power and control signal connector 3 Centronics port connector 4 Centronics port FPC connector 2 1 4 3 ...

Page 13: ...PIN CONFIGURATION 1 N C 2 D 3 D 4 GND Centronics Pin SPP Mode Nibble In Out 1 Strobe N A In 2 9 Data 0 7 N A In 10 Ack N A Out 11 Busy N A Out 12 Paper Out End N A Out 13 Select N A Out 14 Ground N A GND 15 No Defined N A N A 16 17 Ground N A GND 18 No Defined N A N A 19 30 Ground N A GND 31 No Defined N A N A ...

Page 14: ...13 32 Error Fault N A Out 33 35 Ground N A GND 36 No Defined N A N A Ethernet PIN CONFIGURATION 1 Tx 2 Tx 3 Rx 4 N C 5 N C 6 Rx 7 N C 8 N C GPIO ...

Page 15: ...14 3 MECHANISM 3 1Remove Covers 1 Remove 4 screws from printer 2 Open printer right side cover and remove 2 screws then close the cover 3 Remove the electronics cover Screws Screws Electronics cover ...

Page 16: ...ove 6 screws from each hinge Be careful the right side cover may fall out from the printer Take out the right side cover from the printer 5 Reassemble the parts in the reverse procedures Screws Right side cover ...

Page 17: ... to section 3 1 to remove the electronics cover 2 Remove 2 screws on the module bracket 3 Push down the tab to remove the LCD panel module 4 Remove 4 screws to remove the module bracket 5 Disconnect 3 harnesses to replace the LCD panel module PUSH ...

Page 18: ...17 6 Reassemble the parts in the reverse procedures ...

Page 19: ...r Supply Unit 1 Refer to section 3 1 to remove the electronics cover 2 Disconnect 2 connectors and remove 2 screws on the power supply unit 3 Replace the power supply unit 4 Reassemble the parts in the reverse procedures Screws ...

Page 20: ...erface Board 1 Refer to section 3 1 to remove the electronics cover 2 Remove 2 screws from multi interface board Disconnect 2 connectors 3 Replace the multi interface board 4 Reassemble the parts in the reverse procedures Screws ...

Page 21: ...emove 4 screws to take off the interface plate 2 Refer to section 3 4 to remove multi interface board 3 Disconnect all connectors to replace the main board Remove 2 copper pillars and 2 screws 4 Replace the main board 5 Reassemble the parts in the reverse procedures Copper pillars Screws ...

Page 22: ...head lift lever 3 Remove the 1 screw to remove gear cover 4 Remove 2 screws from the platen holder 5 Take out the platen holder platen roller assembly and replace a new platen roller assembly 6 Reassemble the parts in the reverse procedures Platen roller assembly Platen holder Screws Gear cover ...

Page 23: ...ng Motor 1 Refer to section 3 1 to remove the electronics cover 2 Disconnect the stepping motor connector Remove 2 screws on the stepping motor 3 Replace the stepping motor 4 Reassemble the parts in the reverse procedures Screws ...

Page 24: ... ASS Y 1 Open the printer right side cover 2 Remove 2 screws from the mechanism 3 Disengage print head release lever 4 Carefully disconnect 2 connectors from the print head ASS Y 5 Replace the print head ASS Y Screws Print head ASS Y ...

Page 25: ...ead cable and carefully slide assembly into the print mechanism The holes of print head assembly must align and then insert the tenons of print mechanism 7 Reassemble the parts in the reverse procedures Print head ASS Y Tenons ...

Page 26: ... cover and multi interface board 4 Disconnect the gap and black mark sensor connectors from the main board 5 Remove 1 screw to take off the sensor cover from print head mechanism 6 Replace the sensor module Black mark sensor module Gap sensor module 7 Reassemble the parts in the reverse procedures Black mark sensor module connector Gap sensor module connector Screws Sensor cover ...

Page 27: ...ction 3 1 to remove the electronics cover 2 Disconnect the DC motor module connector from the main board 3 Remove 4 screws from DC motor fixed plate 4 Replace the DC motor module 5 Reassemble the parts in the reverse procedures DC motor module connector ...

Page 28: ...side cover 2 Remove 2 screws to remove the lower front panel 3 Plug the cutter mini DIN cable connector into the cutter peel off connector The triangle mark on the connector must be at the upper side 4 Use 2 screws to lock the cutter fixing plate onto the front printer ...

Page 29: ...28 5 Place the cutter module into the cutter fixing plate Please refer to the following fig 6 Fasten the 1 screw at the cutter bracket to fix the cutter module to the printer mechanism ...

Page 30: ... Cutter Driver IC Board Option 1 Remove 7 screws on cutter cover 2 Disconnect 2 connectors on the cutter driver IC board Remove 2 screws to replace the cutter driver IC board 3 Reassemble the parts in the reverse procedures ...

Page 31: ...ness for DC motor control board 3 Peel off cover Including peel off sensor assembly 4 Screw 1 5 Gear 6 Pillar 7 Screw 2 8 Copper pillar 9 Screw 3 10 DC motor control board assembly 11 DC motor kit Including DC motor and sensor assembly 12 Screw 4 13 Platen holder 1 2 3 4 5 6 7 8 9 10 11 12 13 ...

Page 32: ...31 1 Remove 4 screws from printer electronics cover 2 Open printer right side cover and remove two screws then close the cover 3 Remove the electronics cover ...

Page 33: ...move the DC motor assembly DC motor fixing plate 5 Open the right side printer cover Remove the dustproof cover from internal rewinder spindle reserve hole 6 Install the pillar to the printer Please refer to the above fig Screws Connector Blue ...

Page 34: ...33 7 Use wrench No 7 to fasten the pillar 8 Remove 2 screws from the internal rewinder spindle 9 Separate the internal rewinder spindle and shaft as picture above ...

Page 35: ...bearing into the internal rewinder shaft hole Left side 11 Put the bearing into the internal rewinder shaft hole then insert the gear shaft into it 12 Put the bearing right side felt fabric and gasket onto the shaft ...

Page 36: ...le must be in alignment with the screw hole on rewinder shaft 14 Rotate the spindle 180 degrees and fasten the other screw at the internal rewinder spindle 15 Use the screw 2 to fasten the gear into the pillar by slotted screwdriver Note Turn the gear to confirm that it works with internal rewinder gear ...

Page 37: ...ll 2 copper pillars to the DC motor fixing plate 17 Place the two locating protrusions on the motor into the locating holes on the fixing plate 18 Make sure the protrusions are at lower position of locating holes ...

Page 38: ... the copper pillars Plug the DC motor kit harness into the DC motor control board 20 Use 3 screws to fasten the DC motor plate to the printer mechanism Plug the DC motor control board harness into the DC motor control board White connector 21 Remove 2 screws from multi interface board to remove the multi interface board ...

Page 39: ...and the DC motor control board harness to main board Then reassemble the parts in the reverse procedures 23 Loosen 4 screws to remove lower front panel and platen holder 24 Use 2 screws to install the new platen holder No 13 as indicated ...

Page 40: ...ble connector into the peel off connector and place the cable in the cable cavity The triangle mark on the connector must be at the upper side 26 Fasten 2 screws at the peel off module to fix the peel off module to the printer mechanism ...

Page 41: ...on 1 Fix the WiFi module with machine screw M3 6 button head screws Tightening torque 5KG 2 Insert the housing board cable to the main board 3 Please make sure the LCD flat cable white is fixed on front of printer by a label Pull the cable to left ...

Page 42: ...ly Supply a new ribbon roll Please refer to the steps in user s manual to reinstall the ribbon No Paper Running out of label The label is installed incorrectly Gap black mark sensor is not calibrated Supply a new label roll Please refer to the steps in user s manual to reinstall the label roll Calibrate the gap black mark sensor Paper Jam Gap black mark sensor is not set properly Make sure label s...

Page 43: ...printer and plug the connector again Check if the stepping motor is plugging in the right connector Check your program if there is a command PRINT at the end of the file and there must have CRLF at the end of each command line Memory full FLASH DRAM The space of FLASH DRAM is full Delete unused files in the FLASH DRAM The max numbers of file of DRAM is 256 files The max user addressable memory spa...

Page 44: ...s are not working The cable between main PCB and LCD panel is loose Check if the cable between main PCB and LCD is secured or not LCD panel is dark but the LEDs are light The printer initialization is unsuccessful Turn OFF and ON the printer again Initialize the printer LCD panel is dark and LEDs are lit on but the label is feeding forward The LCD panel harness connector is loose The LCD panel har...

Page 45: ... wait all LEDs are dark and turn on the printer again Wrinkle Problem Printhead pressure is incorrect Ribbon installation is incorrect Media installation is incorrect Print density is incorrect Media feeding is incorrect Make sure the label guide touch the edge of the media guide Make sure label paper core and ribbon are set at the center of the spindle Gray line on the blank label The printhaed i...

Page 46: ...e label width is 6 adjust both print head pressure adjustment knobs to the same level If the label is less than 2 wide increase the left side print head pressure by rotating the adjustment knob clockwise and decrease the right side pressure by rotating the adjustment knob counter clockwise to level 1 If the left side print head adjustment knob setting has been set to 5 the highest pressure index t...

Page 47: ...nkle is related to the media thickness print head pressure balance ribbon film characteristics print darkness setting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Adjustable Printer Parts Symptom 1 Wrinkle happens from label lower left to upper right direction ˊ 2 Wrinkle happens from label lower right to upper left direction ˋ Wrinkle Exa...

Page 48: ... 5 3 1 5 4 1 5 5 1 3 label Left index Middle index Right index 2 2 1 3 3 1 4 4 1 5 5 1 Adjust the print head pressure adjustment knob The print head pressure adjustment knob has 5 levels of settings Clockwise direction adjustment is to increase the print head pressure Counter Clockwise adjustment can decrease the print head pressure If the wrinkle on the label starts from the lower right side to u...

Page 49: ...d to fine tune the right side pressure of print head Before fine tune the print head right side pressure please set the pressure adjustment knob to index 1 then use use the Z axis adjustment knob to fine tune the right side print head pressure Please refer to the adjustment steps as below 1 Loosen the fixing nut to the top of knob Move the nut only Factory default Loosen the nut to the top Z axis ...

Page 50: ...s by screwdriver and print again to check if the ribbon wrinkle remains If the wrinkle still remains please turn the Z axis mechanism adjustment knob clockwise about 1 4 circle each time for adjustment Marker position Factory default position In Z axis mechanism adjustment knob function position 3 Screw the fixing nut for fixed this print head pressure Fixing nut ...

Page 51: ... before cleaning the print head 2 Allow the print head to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the print head surface Clean the print head when changing a new label roll Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Clean the platen roller when chan...

Page 52: ...h it careless please use ethanol to clean it Please use 100 Ethenol DO NOT use medical alcohol which may damage the printer head Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life ...

Page 53: ... 10 2 Add section 3 12 Replacing the cutter driver IC board Camille 2015 10 21 Modify section 1 1 Recommended SD card specification Camille 2016 04 20 Add section 3 13 Peel off kit Installation 3 14 Slot in Wifi Housing Installation Option Kate ...

Page 54: ...1st Rd Wujie Township New Taipei City 23141 Taiwan R O C Yilan County 26841 Taiwan R O C TEL 886 2 2218 6789 TEL 886 3 990 6677 FAX 886 2 2218 5678 FAX 886 3 990 5577 Web site www tscprinters com E mail printer_sales tscprinters com tech_support tscprinters com TSC Auto ID Technology Co Ltd ...

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TSC TTP-2610MT Series, Service Manual

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