LIMITED WARRANTY
Boilers/Water Heaters
Industrial, Commercial and Other Non-Residential Use
The “Manufacturer” warrants to the original owner at the original installation site that the heat exchanger of the
Industrial, Commercial, and other Non-Residential Use Boiler (the “Product”) will be free from defects in material or
workmanship for ten (10) years from the date of installation. Additional twenty one (21) year thermal shock warranty
on heat exchanger. If upon examination by the Manufacturer the Product is shown to have a defect in material or
workmanship during the warranty period, the Manufacturer will repair or replace, at its option, that part of the Product
which is shown to be defective. All other RBI supplied Boiler/Water Heater parts are warranted against defects in
material and workmanship for one (1) year from date of installation or 18 months from date of shipment from RBI.
The “Manufacturer” warrants to the original owner at the original installation site that the heat exchanger of the
Industrial, Commercial, and other Non-Residential Use Water Heater (the “Product”) will be free from defects in
material or workmanship for fi ve (5) years from the date of installation. Additional twenty one (21) year thermal warranty
on heat exchanger. If upon examination by the Manufacturer the Product is shown to have a defect in material or
workmanship during the warranty period, the Manufacturer will repair or replace, at its option, that part of the Product
which is shown to be defective. All other RBI supplied Boiler/Water Heater parts are warranted against defects in
material and workmanship for one (1) year from date of installation or 18 months from date of shipment from RBI.
This limited warranty does not apply:
(a) if the Product has been subjected to misuse or neglect, has been accidentally or intentionally damaged, has
not been installed, maintained or operated in accordance with the furnished written instructions, or has been
altered or modifi ed in any way.
These include but not limited to:
• Excessive water hardness causing a lime build-up in the heat exchanger tubes is not a fault of the
equipment and is not covered under the manufacturer’s warranty.
• Excessive pitting and erosion on the inside of the heat exchanger tubes caused by high water velocity
through the tubes and is not covered by the manufacturer’s warranty. (See Installation Instructions for
proper pump performance.)
• Chemical corrosion, no corrosive chemical (freon, dry cleaning chemicals, degreasing liquids, chlorine or
any chemicals that produce hydrochloric acid) can be present in the boiler room as it rapidly destroys the
heating equipment and voids the warranty.
• All copper fi n boilers should not operate with a return water temperature less than 110°F, 43°C atmospheric
combustion, 125°F, 52°C fan assist combustion. If a lower temperature is required, an external bypass should be
installed to prevent condensation. The manufacturer’s warranty does not cover damage done by condensation.
(b) to any expenses, including labor or material, incurred during removal or reinstallation of the Product or parts
thereof.
(c) to damage as a result of settlement, distortion, collapse, or cracking of any foundation area, beams or pipes
surrounding the Product.
(d) to any workmanship of any installer of the Product; or to Products installed outside the continental United
States or Canada.
This limited warranty is conditional upon:
(a) shipment, to the Manufacturer, of that part of the Product thought to be defective. Goods can only be returned
with prior written approval from the Manufacturer. All returns must be freight prepaid.
(b) determination in the reasonable opinion of the Manufacturer that there exists a defect in material or
workmanship.
Repair or replacement of any part under this Limited Warranty shall not extend the duration of the warranty with
respect to such repaired or replaced part beyond the stated warranty period.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, AND
ALL SUCH OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED AND
EXCLUDED FROM THIS LIMITED WARRANTY. IN NO EVENT SHALL THE MANUFACTURER BE LIABLE IN
ANY WAY FOR ANY CONSEQUENTIAL, SPECIAL, OR INCIDENTAL DAMAGES OF ANY NATURE
WHATSOEVER, OR FOR ANY AMOUNTS IN EXCESS OF THE SELLING PRICE OF THE PRODUCT OR ANY
PARTS THEREOF FOUND TO BE DEFECTIVE. THIS LIMITED WARRANTY GIVES THE ORIGINAL OWNER OF
THE PRODUCT SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY BY
EACH JURISDICTION.
260 North Elm Street
Westfi eld, MA 01085
Phone: (413) 568-9571
Fax: (413) 568-9613
7555 Tranmere Drive
Mississauga, Ontario L5S 1L4 Canada
Phone: (905) 670-5888
Fax: (905) 670-5782
