RAYCOM C
ELLULAR
(AMPS)
23
RAYCOM Cellular Troubleshooting
Telephone Service is Not Working
• If the telephone service is not working, first check the operation of the tele-
phone equipment and wiring connections and inspect for corrosion. Test the
equipment on a different service or land line to insure proper equipment
operation or connect a known good telephone device to the RJ-11 port and
test. This will verify the condition of the telephone equipment and the
installed wiring. If the phone equipment itself is determined to be in work-
ing order, contact Raytheon Product Support for additional troubleshooting
assistance.
• If the LED indicator stays red, check your antenna connection and connector
installation. If the antenna and connection are sound, contact your service
provider.
• If the LED indicator remains yellow, you are probably in a fringe coverage
area and operation may be intermittent.
• If the LED indicator flashes red, call our Product Support Department.
Unable to Receive Incoming Calls
If more than one telephone or telephone device is connected to your
RAYCOM, make sure that all devices are “on-hook” (hung up). If one exten-
sion is “off-hook” (off its cradle), none of the extensions on your phone line
will ring when an incoming call occurs.
Moisture or Ventilation Problems
Insure your unit is located in an area that is out of the elements and not sub-
ject to splash, spray, or excessive moisture and receives adequate ventilation.
No Power
The LED lamp on the front of your RAYCOM Cellular indicates the unit’s power
condition. If the LED is RED, YELLOW or GREEN, your RAYCOM is receiving
power. If the power cord is connected and the LED lamp is not lit, the RAY-
COM is not receiving power. Verify that the DC power source and its corre-
sponding circuit breaker are functioning properly.
WARNING!
Only Authorized Service Personnel should remove the cover of your
RAYCOM
Cellular (AMPS).
For further assistance, contact our Product Support department at
the number on the front of this manual.
!
