Rational SCC CM, Руководство по обучению

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- 35 - V03 EN, Fundamentals
With the purchase of a RATIONAL product you are entitled to claim under the legal warranty rights
based on your contract. Additional RATIONAL grants further warranty as follows:
Duration of warranty:
The warranty period: 12 months from date of sales contract or 12 months after completion of instal-
lation. If the end user registers himself via Internet or via postcard at RATIONAL, he receives a 24
months warranty. During this time RATIONAL guarantees the material costs. All claims to the warranty
services are null and void after the end of the unit warranty period.
Spare parts are guaranteed for 12 months after installation. Should the spare part fail again within this
warranty period, the spare part warranty is thereby not extended automatically by a further 12 months!
Warranty claims have to be made to RATIONAL immediately after discovery.
Content of warranty
RATIONAL‘s obligation under this warranty is limited to repairing without charge any part(s) found to
be defective which can be related to poor component quality. The warranty only covers material costs,
excluded are charges for labour and travelling. Any exchanged parts will pass into RATIONAL‘s pos-
session.
Exclusions are:
Normal wear and tear, defects caused by negligence and/or misuse or abuse, damages caused by
noncompliance with the manufacturers installations requirements and neglecting the operator manual.
Damages on glass, bulbs, gaskets and other parts subject to wear and tear are excluded from this
warranty.
This warranty also excludes any claims if the unit in question was serviced by any other than approved
RATIONAL technicians and/or parts other than original RATIONAL spare parts have been used in re-
pair of the equipment.
Any damages based on usage of cleaning agents other than the approved RATIONAL cleaning agents
and /or insufficient results and damages based on wrong usage of any cleaning agents are also ex-
cluded from this warranty.
The fastest way to get your warranty credit note!
Send back a monthly warranty report (as attached sample) at the end of each month, or every 2
months.
The warranty return report must have a reference (e. g. “March 2008”)
Fill in all fields up to the last grey-marked block (this is filled in by RATIONAL)
The serial number always has to be filled in completely!
Comm. date is the date the unit was installed. If this date is missing we take the S/N as a reference
(note: the S/N contains the production date which is in most cases much earlier than the installation
date!)
Spare part number has to be filled in with the number of pieces.
The additional information, like damage code and cause code, repair date, response time (from the
customer call to arrival of the technician), reason (if several visits were necessary), complete custom-
er‘s address, and technicians - ID have conscientiously to be registered.
Grey block (this is filled in by RATIONAL)
Column “warranty” or “ST-warranty” is registered with an „X” at „Yes“ the part as warranty is accepted,
is it registered with an “X” at „No“, then it is rejected and/or this concerns a wearing part.
Column “part back”, is registered with an „X” at „Yes“, then please send the part back to RATIONAL, is
it registered with an „X” at „ No“, then that Part can be locally disposed
Warranty conditions