Rational SCC CM, Руководство по обучению

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V03 EN, Fundamentals - 32 -
According to the European product liability law, RATIONAL AG is required by law to observe RATION-
AL products in the markets and to react as soon as any deviation occurs. This product observance
liability is being extended to the RATIONAL partners for RATIONAL products sold by the partners.
The liability is described in detail below and consists mainly of the notification duty in case of safety
related incidents.
1. Objective
The purpose of this guideline is to advise you of the extension of the “duty of notification” to the
Service Manager RATIONAL AG.
2. Definitions
Duty of notification
It is mandatory to report on safety-related market incidents and on other safety-related incidents
which have or may have some connection with RATIONAL products.
Safety-related market incidents
- An accident with injury to a person or property damage which occurs after installing a RATIONAL
product
or
- Factors, which could either directly or indirectly endanger the health or life of a person or damage
property. Such dangers could arise in following situations:
a) Installation (e.g. insufficient electrical coverage, gas point contrary to regulations)
b)
The methods applied by the user of the appliance (e.g. blockage of the necessary air flow con-
trary to instructions)
c) A combination of RATIONAL products with products from other companies (e.g. incompatible
air/exhaust circulation)
d) Manipulation of RATIONAL products (e.g. through manipulation of internal wiring, by-passing
safety mechanisms such as the safety temperature regulator)
e) RATIONAL products which do not have the permitted standards required at the place of
installation (e.g. re-imported appliances, non-sellers)
Other safety-related incidents
Accidents or factors as mentioned in the above definition which occur before installing RATIONAL
products.
RATIONAL products
RATIONAL products include both appliances and accessories (the entire product range including
bought-in
products).
Every technician trained on RATIONAL products is obliged to confirm his attendance on the “product
surveillance training” with his signature annually.
To report on safety-related market incidents and on other safety-related incidents please use the
RATIONAL form “product surveillance” (see next page).
Product surveillance guideline