Ram Energy Smart meter, Руководство пользователя

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4. Help, Advice and Services
The benefits of being a
RAM Energy customer
To help you get the most from your account with
us, our website is full of helpful information on:
• bills and payments
• services for customers with special
requirements
• Pay-As-You-Go
• making an enquiry or complaint
• the complaints process.
You can find all these on our website at:
www.ramenergy.co.uk
Our Priority Services Register
We aim to give all our customers an excellent
service and we’ll do everything we can to meet
your needs. The best way to tell us about
your requirements is to add your details to our
Priority Services Register. You’ll qualify if you:
• are of pension age
• have a disability
• have a long-term health issue
• or in a vulnerable situation.
Once you join the register, we’ll let you know
about any changes or interruptions to your
service so you can make other arrangements if
you need to.
To join our Priority Services Register or find out
more, just call our customer services team on
0800 121 6699
or get in touch.
Free services for Priority Services
Register customers
• You can agree a password that can be
used for you to identify any person working
for us or for your gas or electricity network
company.
• You can send your bill or statement to any
person you nominate as long as that person
has agreed to receive it for you.
• If no-one at your home is able to read
the meter your supplier can arrange for
a quarterly reading and inform you of the
reading.
• If your meter is difficult to access and you
can’t read or insert your payment card/key,
we may be able to arrange for the meter to
be relocated.
If you’re visually or hearing impaired we also
provide support to help you manage your
account.
• Large print or Braille bills. You can choose
to receive your electricity and/or gas bills and
statements in large print or in Braille, for free.
• Audio Bills. You can choose to receive your
electricity and/or gas bills and statements in
audio format.
For customers who are deaf or have hearing
difficulties, RAM Energy are able to offer free
advice and support for those who have the
correct equipment installed.
Join our password scheme
For extra security, you can use our free password scheme. All you need to do is choose a
password (make sure it’s something no one else can guess) then call us on
0800 121 6699 and let
us know what it is and we will make sure anyone from RAM Energy visiting your home can confirm
it with you.
For further information, please visit the
Our Service To You
area of our website or call us on
0800 121 6699 .
Helping you to feel safe
We take your safety seriously. The RAM Energy representative that visits your home will have the
necessary skills to do the job that they are visiting you for. They will also be able to tell you about
where you can find help and advice on your energy supply.
Check their ID
Our representatives always carry identification cards. Don’t worry about asking to check their card
carefully as genuine representatives of RAM Energy won’t mind at all.
Call us
If you’re unsure that someone who’s come to your home really is a RAM Energy representative then
please call us on
0800 121 6699 before you let them in and we’ll be happy to check their details.
Finding the information you need
Got a question? Need advice or help with your energy account? You can find the answers to
frequently asked questions on our website at
www.ramenergy.co.uk
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