Ram Energy Smart meter, Руководство пользователя

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How does your new meter work?
Your new smart meter connects wirelessly to both
RAM Energy customer services and your new In
Home Display (IHD). The IHD sits in your home
and allows you to see in real time how much
energy you are using.
What are the benefits of smart meters?
• Manage your energy use . You can see how
much energy you are using in your home and
approximately how much it is costing you in
pence per unit.
• Make savings . Once you identify what the
energy guzzling appliances in your home are
you can take steps to reduce how much they
are costing you by using them more efficiently. .
• No more estimated bills . Your smart meter
is connected wirelessly to Ram Energy giving
us up to date, accurate meter readings without
you having to do a thing.
Caring for your IHD
• To avoid damage, do not use any sharp objects
on the display.
• Do not let your IHD near water or any other
liquid. Keep it away from heat-generating
sources like heaters or areas with high moisture
like bathrooms.
• Only use the power pack and cable supplied
with your IHD.
• Excessive impact or shock may damage the IHD
so be careful not to drop it or give it any hard
knocks. If the display is damaged avoid touching
the liquid crystals contained in it. Contact the
RAM Energy team and we’ll arrange for a
replacement IHD to be sent to you.
How do I get my IHD working?
Don’t worry! Our meter installer will fit your meter
and IHD at the same time. The installer will talk to
you about your new IHD and advise you of the
best place for it to sit.
Smart meter data collection
Your smart meter records your energy usage
more often than a ‘traditional’ meter. When
we supply you through a smart meter, we will
automatically take daily meter reads unless you
tell us not to. You can choose to opt-out of daily
meter reads by calling free on
0800 121 6699
or by emailing customerservice@ramenergy.
co.uk . After this we will normally only take one
meter read each month.
Meter reads are taken so we can:
• tailor the energy efficiency advice and guidance
that we give to you
• ensure that your bills are as accurate as possible
• develop new tariffs and products in the future that
better suit your individual needs (but we will only
ever contact you for marketing purposes if we
have your consent); and
• help third party partners achieve their social and
environmental aims and for academic research.
Increasing how often we take meter reads will help
us better achieve the outcomes listed above. Please
get in touch if you’re happy for us to take half-hourly
meter reads. Remember that you can change your
mind regarding increased reads at any time. We
can also provide you with up to two years’ worth of
your consumption data, free of charge if you request
it. You’ll need to tell us in advance if you would like
to receive consumption data and we’ll provide it as
soon as we reasonably can.
1. Welcome to your smart meter 2. How to make your home more energy efficient
Being smart with how you use your energy
can help make a big difference to your bills
and the environment. Here at RAM Energy
we can offer advice to make your home more
energy efficient. By making a few small, simple
changes around your home you can reduce
your energy consumption and quickly start
saving money.
Five simple energy efficiency tips
1. Turn the heating down a bit. When you
reduce your thermostat by just 1°C, you
could save around £85 - £90 per year.
2. You can save around £30 a year just by
remembering to turn your appliances off
standby mode.
3. Turn your lights off when you’re not using
them. If you switch a light off for just a
few seconds, you will save more energy
than it takes for the light to start up again,
regardless of the type of light. This could save
you around £15 on your annual energy bills.
4. Drying clothes outdoors on a washing line
or indoors on a rack costs nothing and uses
no energy so it is the ideal way to dry your
clothes. If you need to use a tumble dryer,
choose one with a good energy rating which
will help to keep your energy bill down as
much as possible.
5. Cut back your washing machine use by just
one cycle per week and save £5 a year on
energy and a further £8 a year on metered
water bills.
These calculations are an indication of the
amounts you could save on fuel bills by making
energy efficiency improvements. These figures
are either calculated using models or are based
upon evidence of field trials of products. The
amount of money that can be saved will differ
from household to household.
Source: The Energy Saving Trust
www.energysavingtrust.org.uk
You may also be entitled to financial
assistance towards the cost of insulation and
heating improvements depending on your
circumstances. To find out what help and
support you may be entitled to contact the
Energy Saving Trust.
The Energy Saving Trust
Visit: www.energysavingtrust.org.uk
Tel: 0300 123 1234
Or visit www.ramenergy.co.uk for information,
energy-saving tips and advice.
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