Ram Energy Smart meter, Руководство пользователя

Страница: 4 / 17

3. Your safety and what to do in emergencies
Helping you stay safe
If you smell gas, think you have a gas leak, or are
worried that fumes containing carbon monoxide
are escaping from a gas appliance, then please
call the free Gas Emergency Services emergency
line immediately on
0800 111 999 .
If you suspect you have a gas leak
then please follow the advice below.
• Open all doors and windows to ventilate the
property.
• Do not turn on/off any electrical switches.
• Extinguish all naked flames, do not smoke,
strike matches or do anything which could
cause ignition.
• If there are any electrical security entry
phones/locks then please do not use them
and instead open any doors and windows
manually.
All gas appliances need an adequate air supply
to operate safely and must have a flue to
remove the waste gasses from the property.
Make sure air vents in doors, windows or walls
are not blocked and that the flue from the fire or
boiler does not become blocked or obstructed.
Important Safety Checks
Never:
• use a gas appliance if you think that it is not
working properly
• cover an appliance or block the convection
air vents
• block or obstruct any fixed ventilation grilles,
air bricks or outside flues.
Source: www.co-bealarmed.co.uk
Warning signs
Your gas appliance may not be working
properly if you notice:
• yellow or orange rather than blue flames
(except fuel effect fires or flueless appliances
which display this colour flame)
• soot or yellow/brown staining around or on
appliances
• pilot lights that frequently blow out; or
• increased condensation on the inside of
windows.
Gas safety checks
The Health and Safety Executive (HSE) advises
all gas consumers to have their gas appliances
and fittings checked for safety, annually by a Gas
Safe registered installer. At RAM Energy, we may
be able to offer a gas safety check for you which
will be carried out by a fully qualified engineer.
This service will be free for customers who own
and occupy their home, are in receipt of means
tested benefits, have not had a gas safety check
in the last 12 months, and:
• live with at least one child who is aged under
5 years; or
• are over 60 years of age, disabled or
chronically sick, and:
i) live alone, or
ii) live with others, all of whom are over 60, under
18, disabled or have a long term illness.
Source: The Health and Safety Executive website
www.hse.gov.uk
For more details, please contact us on
0800 121 6699 .
If, during a gas safety check, the engineer
finds that an appliance is dangerous, it will
be condemned and cannot be used until it is
repaired or replaced and no longer poses any
further danger. If this happens and you need
support or advice, you can call the Gas Safe
Register enquiry number on
0800 408 5500
(lines open Monday to Thursday 9am-
5.30pm and Friday 9am-5pm)
.
Alternatively visit their website at
www.gassaferegister.co.uk
Help guard against carbon
monoxide: ‘the silent killer’
You can’t see it, smell it or taste it, but carbon
monoxide gas can kill or seriously injure in just a
matter of hours. Carbon monoxide gas can be
produced by faulty gas appliances so, to ensure
your home is safe, you will need to be aware of
the risks listed below that could cause your gas
appliances to become unsafe.
• Your gas appliance has not been properly
installed.
• Your gas appliance is not working properly or
has developed a combustion fault.
• Your gas appliance has not been regularly
maintained by a Gas Safe registered
engineer.
Smart meter installations
Smart meter installations can highlight safety
issues with existing energy appliances. If this
happens our engineer will take all the necessary
steps to ensure that the unsafe appliance is
condemned and take steps to ensure that it
cannot be used until it is repaired or replaced
and no longer poses any danger.
Symptoms of carbon monoxide poisoning
can often be mistaken for flu or food
poisoning and may include all or any of the
following:
• Recurring headaches
• Nausea, sickness or stomach pains
• Dizziness
• Tiredness or drowsiness
• Chest pains
• Visual problems
The symptoms of carbon monoxide poisoning
can come and go. You may find that
symptoms improve when you are away from
home or when the faulty appliance is switched
off. If you suffer from any of these symptoms,
seek medical advice and ask if carbon
monoxide may be the cause.
For further information and advice on the
dangers of carbon monoxide poisoning, please
visit
www.co-bealarmed.co.uk
Page 7 Page 6