25. Problems with your smart meter?
Smart meter installation
Things can sometimes go wrong when installing your smart meter. If this happens our engineers will
let you know what will happen next. We will fix any problems identified as soon as possible.
Reporting repairs to your meter
If you’d like to report any issues with your smart meter or IHD you can contact us via our freephone
number
0800 121 6699
or email
customerservice@ramenergy.co.uk
Checking the progress of your meter repair
If you’d like further details on the progress of your repair you can get in touch using the contact details
above.
Repair Charges
If your smart meter or IHD are faulty then they will be repaired or replaced free of charge.
Deliberate damage to your smart meter or IHD will result in charges being applied to your account
as stated in our Terms and Conditions.
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