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23. How to manually top up if your IHD is missing or broken
If there is a problem with your IHD you will need to manually input your Vend Code into your smart
meter. Go to your gas or electricity meters and locate the keypad.
Problems topping up?
2. With the meter in VEND MODE you can input the 20 digit Vend Code
that you will find on your PayPoint receipt.
When you are in VEND MODE your ‘
A
’ button becomes a delete
button so if you do get anything in wrong you can delete it and re input.
VEND MODE
REJECTED
DUPLICATE
INCORRECT
INCOMPLETE
ADDED
3. Once you’ve put in all your 20 digits press the red ‘
B
’ button. The screen
should then show you the amount you topped up by followed by the
message ADDED. Your meter is now topped up.
If you see any of these messages then you should re input your Vend
Code, you may have put in a wrong number.
If you continue to see any of these messages then get in touch with our
customer service staff who will be happy to help.
Keypads for manual input
Keypads for manual input
1. Using the meter keypad, give the blue key ‘
A
’ a quick press.
This will tell the meter that you want to top up in VEND MODE.
1
2
3
4
5
6
7
8
9
A
0
B
24. Taking a meter reading
To access your meter reading start by pressing
on the keypad.
1
2
3
4
5
6
7
8
9
A
0
B
Taking your electricity reading
Taking your gas reading
After pressing
wait two seconds.
You will see the letters
IMP KWH
.
Wait two seconds.
IMP KWH
00000 15.6
kWh
After two seconds you will see your meter reading.
In this example
15.6 kWh
have been recorded as a meter reading.
volume
After pressing
wait two seconds.
You will see the word VOLUME.
Wait two seconds.
02554.0
After two seconds you will see a M
3
symbol followed by a number.
This number is your gas reading.
m
3
ON
HAN
E1
ON
HAN
E1
ON
HAN
ON
HAN
Your smart electricity and gas meters both have 10 digit key pads.
See page 28 to locate your keypad.
Содержание Smart meter
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