Troubleshooting
7-4
QIAcube User Manual 06/2008
Error
code
Description
Comments and suggestions
3304 Error: picked up no tip
Clean the tip sensor. When using a
plain white 200
μ
l tip rack, always fill
the tip rack with 200
μ
l tips.
Alternatively, replace the white rack
with the optimized blue rack for
200
μ
l tips.
7.2.2
Protocol errors
Error
code
Description
Comments and suggestions
403 Protocol
error:
protocol
not found
Reload the protocol from the USB stick
(see Section 5.4).
Switch off the QIAcube, wait for a few
minutes, and switch it back on again. If
the error persists, contact QIAGEN
Technical Services.
404 Protocol
error:
invalid
protocol data format
(checksum error)
Delete the protocol from the QIAcube.
Download the protocol from the
QIAGEN website
(www.qiagen.com/QIAcube/Resources )
to the USB stick. Reload the protocol to
the QIAcube (see Section 5.4).
Switch off the QIAcube, wait for a few
minutes, and switch it back on again. If
the error persists, contact QIAGEN
Technical Services.
Содержание QIAcube
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