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How To Disengage Sequence Number
If your are experiencing issues with Sigfox connectivity, this could be due to the sequence
number being out of sync. To prevent replay on the network, the Sigfox protocol uses
sequence numbers. If there is a large difference between the sequence number sent by the
device and the one expected by the backend, your message is dropped by the network.
You can use the
Disengage sequence number
button on the device information or on the
device type information page of the Sigfox backend to reset the number expected by the
backend. If the sequence number of your next message is different from the last trashed
sequence number, the message will be accepted.
Issues with the sequence number can occur when a lot of messages are sent when outside
of Sigfox coverage for instance.
Firstly you will need to log into the Sigfox Backend , navigate to device, and click on the
Sigfox ID of the affected SiPy.
You should now see the Information page with an entry
Device Type:
followed by a link.
Please follow the link
4.4.2 Disengage Sequence Number
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