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Support, Service & Warranty
MVI56-MCM
♦
ControlLogix Platform
Modbus Communication Module
ProSoft Technology, Inc.
Page 149 of 159
July 24, 2008
9
Support, Service & Warranty
In This Chapter
How to Contact Us: Technical Support................................................ 149
Return Material Authorization (RMA) Policies and Conditions............. 150
WARRANTY......................................................................... 152
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information regarding:
1
Module configuration and contents of file
o
Module Operation
o
Configuration/Debug status information
o
LED patterns
2
Information about the processor and user data files as viewed through and
LED patterns on the processor.
3
Details about the serial devices interfaced, if any.
9.1
How to Contact Us: Technical Support
Internet
Web Site: http://www.prosoft-technology.com/support
(http://www.prosoft-technology.com/support)
E-mail address: [email protected]
(mailto:[email protected])
Asia Pacific
+603.7724.2080, [email protected]
(mailto:[email protected])
Languages spoken include: Chinese, English
Europe (location in Toulouse, France)
+33 (0) 5.34.36.87.20, [email protected]
(mailto:[email protected])
Languages spoken include: French, English