VI. Troubleshooting (continued)
VI.C.Error Messages
Promega Corporation ·
2800 Woods Hollow Road
·
Madison, WI 53711-5399 USA
·
Toll Free in USA 800-356-9526
·
Phone 608-274-4330
·
Fax 608-277-2516
· www.promega.com
Part# TM300
Printed in USA.
Page 22
2/08
Symptoms
Causes and Comments
Calibration error:
Error Code 1.
Error Code 1 indicates a Platform calibration error.
• Verify that there are no obstructions behind or in front of the platform that prevent it from
moving back and forward freely.
• Turn the instrument off, wait a few seconds, then turn the instrument back on. If the
calibration error persists, please contact Promega or your local Promega representative for
service.
Calibration error:
Error Code 2.
Error code 2 indicates a Plunger Bar calibration error.
• Verify that there are no solid particulates inside Well #1 of the cartridge. Solid particulates
may obstruct the plunger from moving freely to the bottom of Well #1 during processing.
• Ensure the cartridges are seated properly onto the platform.
• If the error occurs during plunger loading, ensure the hardware configuration matches the
firmware settings. Select “No” after the “Continue?” prompt on the LCD screen (see Section
IV.B).
• Verify that the shipping anchors have been removed. Refer to Section III.B.
• Turn the instrument off, wait a few seconds, then turn the instrument back on. If the
calibration error persists, please contact Promega or your local Promega representative for
service.
Calibration error:
Error Code 3.
Error code 3 indicates a Magnetic Rod Assembly calibration error
•
Verify that the shipping anchors have been removed. Refer to Section III.B.
•
Verify that the Magnetic Rod Assembly is attached properly. Refer to Section VIII.B.
•
Turn the instrument off, wait a few seconds, then turn the instrument back on. If the
calibration error persists please contact Promega or your local Promega representative for
service.
One of the following error
messages appears in English.
“Error!”
“Low Temp Detect”
“Press Run/Stop key”
“Time: 00h 00m 00s”
“Temp Sensor check!”
“By agitation”
“Press Run/Stop key”
“Waiting!”
“Heating the Block”
These messages indicate that a thermocouple is detecting a temperature issue. Pressing the
Run/Stop key will clear these errors, and the run will continue without heat. DNA yield will be
reduced. If you choose to continue the run, check the quality of the purified DNA before using it
in downstream diagnostic applications. Contact Promega or your local Promega representative
for service.
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