21. Troubleshooting
21.A Table of Error Messages
Promega Corporation ·
2800 Woods Hollow Road
·
Madison, WI 53711-5399 USA
Toll Free in USA 800-356-9526
·
Phone 608-274-4330
·
Fax 608-277-2516
· www.promega.com
Part# TM311
Printed in USA.
Page 82
Revised 5/10
Error Message
Description
Resolution
Start Problem
Instrument busy
Trying to enter a command
while the instrument is still
processing another
command
• Wait until the task is
finished, then re-enter the
command.
Injector not
initialized
Injector is needed for the
protocol but was not primed
before starting the run
• Touch the “Setup” button,
and follow the wizard to
prime the injector.
No plate in
instrument
The instrument does not
detect a microplate in the
Microplate Sample Tray
• Make sure there is a
microplate seated properly
in the Microplate Sample
Tray.
Protocol Selection
No wells selected
At least one well on the
microplate needs to be
selected (green) to be read
• Touch the “Plate” button
found on the Read screen,
and verify at least one well
is selected.
Instrument Busy
Stop the run in
progress before
creating a new
protocol
Message appears when
trying to use any of the
Protocol wizards during a
run
• Wait until the current run
is over, then create or
modify a protocol.
Instrument Problem
Door opened
Instrument door was opened
during a run causing the
reading to abort
• Restart the run.
Something prevented the
instrument door from fully
closing as the Microplate
Sample Tray was retracting
• Check the instrument door
for any obstructions.
