Installation and operating manual
Page 87 of 95
(PVI-3.8/4.6-I-OUTD Rev.: 1.5)
Before contacting the help service, we ask you to have to following information close
to hand in order to maximize the efficiency of the operation:
INFORMATION ON AURORA
NOTE: Information available directly from the LCD display
AURORA model?
Serial number?
Week of production?
Which LED is flashing?
Intermittent or steady light?
Which signals are shown on the display?
Brief description of the fault?
Have you noted if the fault can be reproduced?
If so, in what way?
Have you noted if the fault repeats itself cyclically?
If so, how often?
Was the fault present at the time of installation?
If so, has it worsened?
Describe the atmospheric conditions present at the time the fault appeared
INFORMATION on the Photovoltaic Field
Brand and model of photovoltaic panels
System structure
- maximum array voltage and current values
- number of strings in the array
- number of panels per string