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Warranty
What Is Covered
PolyVision Corporation warrants to the original consumer or other end-user purchaser that this
product is free from defects in material and workmanship for a period of five years from the date of
purchase.
During the warranty period, and upon proof of purchase, the product will be repaired or replaced
(with the same or similar model) at PolyVision’s option, without charge for either parts or repair labor.
Shipping costs will apply. Please keep your original sales receipt or delivery invoice for proof of
purchase. Without proof of the purchase date, your warranty will be defined as beginning on the
date of manufacture, which is recorded by serial number at the factory. This warranty applies only to
the first end-user purchaser and only when the product is used in a country for which it is labeled for
sale. Some factory-reconditioned parts may be used in the assembly of this product.
What Is Not Covered
1. Any product that is sold or used outside of North America and Europe unless the product was
specifically labeled for sale in that country.
2. Any product on which the serial number has been defaced, modified, or removed.
3. Damage, deterioration, or malfunction resulting from, but not limited to:
•
Accident, misuse, abuse, neglect, fire, water, lightning or other acts of nature, unauthorized
product modification, or failure to follow instructions supplied with the product.
•
Excessive force on mechanical or electronic components or vandalism.
•
Use of any power adapter not designed for the product.
•
Use of non-approved cleaning materials or solvents.
•
Repair or attempted repair by anyone not authorized by PolyVision.
•
Any damage incurred in shipping.
•
Removal or installation of the product.
•
Any other cause that does not relate to a product defect.
4. Whiteboards, cartons, carrying cases, cables, external cabinets, easels, or any accessories
used in connection with the product.
5. Removal and/or installation charges.
6. Shipping charges to and from our factory or authorized repair depot.
How to Get Warranty Service
If you experience a problem with this product, contact your local dealer or PolyVision Product
Support (1.800.620.POLY in the USA, or +32 (0) 89 32 31 30 in Europe) to resolve the problem. If
the product is diagnosed as being defective, return the product to the original place of purchase. If
you are directed to return the product directly to PolyVision, you must obtain a Return Materials
Authorization (RMA) number from PolyVision. All products returned to PolyVision must have an RMA
number assigned, regardless of reason for return. The RMA number must be clearly marked on the
outside of the shipping carton; any unit without an RMA number will be returned to the sender.
PolyVision
2002480-001 Rev C
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