Warranty
We want all PolyPrinter owners to be happy with their purchase. We feel that including a
reasonable-duration parts warranty is one thing that can help. We want to be responsible for
providing a machine that operates as it was intended and designed to do.
For a period of twelve months after a new PolyPrinter has been unpacked and begun to be set
up, PolyPrinter will send replacement parts free of charge, if the part was found to be defective.
Polyprinter will pay shipping both ways for such parts (if we want the old one back)..
Unfortunately it is not economical to provide on-site labor to install replacement parts, and
shipping the entire PolyPrinter is very expensive. Therefore, this warranty is offered with the
understanding that the customer must be prepared to install parts, or find someone local to do
so. We will gladly try to assist with advice or instruction in replacing the parts. The entire
PolyPrinter can be disassembled and reassembled with hand tools.
If you prefer to have PolyPrinter perform the labor, then you may send your machine to us at
your expense (both ways) and we will do the repair, with no labor charge.
Alternatively, only at our discretion, we may deem that there is some reason why the printer
must be returned to PolyPrinter for repair. (This is why it is important to keep the box and all
packing materials somewhere.) We will in that case pay for shipping in both directions as part of
the warranty.
More Formally:
The PolyPrinter has a 12-Month “carry-in” warranty.
The warranty covers:
● failures due to defects in manufacturing
● design problems preventing functionality promised to at the time of purchase
● two-way shipping of replacement parts
● labor at a designated repair facility
● forum, email, and live telephone support for diagnosis and repair
● breakage or wearing out of vital things that are not nominally wear items:
○ bearings
○ rods
○ belts
○ heaters
○ electronics
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