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© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Support Contact Information
Who to call:
If you need to contact support please have the following information
ready before calling or emailing:
•
Your full name
•
Your email address
•
Your phone number
•
The organization your work for
•
The type of PolyCom device you are using (probably a VSX 5000)
•
Exactly what you are trying to accomplish
•
A detailed description of any problems you encountered
•
A detailed description of your attempts to solve the problems
•
The IP address for the device you are using
You can contact support one of two ways. You may email your questions
or problems to support or you may call on the telephone. If you email,
please
be sure to include all of the information listed above in the
message
. If you call, please call from a telephone close enough to the
PolyCom device that you can
talk on the phone and use the PolyCom
device
at the same time.
Contact Information
OSU Extension Support
541-737-4177
OSU Telecommunications
541-737-8721
