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© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
There is no audio on the television:
1.
Ensure the power cable is plugged in and the device is turned on.
2.
Ensure the television is plugged in and turned on.
3.
Ensure the cables are setup correctly. See page seven for details.
4.
The most likely cause is that the television’s volume is set too low
or is muted:
a.
Use either the television’s remote control or the volume
button on the television to turn up the volume.
b.
Use the orange volume buttons on the PolyCom VSX 5000
remote control to ensure the volume on the base unit is high
enough as well.
If you still cannot solve the problem please contact support.
The PolyCom VSX 5000 will not make a call:
1.
Ensure the power cable is plugged in and the device is turned on.
2.
Ensure the television is plugged in and turned on.
3.
Ensure the cables are setup correctly. See page seven for details.
4.
The device you are attempting to call must be on and ready to
accept incoming calls.
a.
Call the person you wish to conference with on the telephone
and ensure they are ready to receive your video conference
call.
5.
Ensure you have the correct IP number for the device you are
trying to call.
a.
Call the person you wish to conference with on the telephone
and ensure you have the right IP number for their device.
If you still cannot solve the problem please contact support.
