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© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Troubleshooting Guides
The remote control is not working:
1.
Make sure there are working batteries in the remote control. The
remote control uses three AAA batteries.
2.
The remote control must be pointed at the PolyCom VSX 5000 base
unit.
3.
The remote control must have a clear “line of sight” to the base unit
with no objects blocking its path.
4.
The remote must be within 40 feet of the base unit.
If you still cannot solve the problem please contact support.
There is no video on the television:
1.
Ensure the power cable is plugged in and the device is turned on.
2.
Ensure the cables are setup correctly. See page seven for details.
3.
The most likely cause is that the television is not set to the right
channel. Most modern televisions have multiple inputs and you
must select the right one:
a.
Find the remote control for the television
b.
The input button may be called many different things. Look
for buttons labeled
TV/VIDEO
,
ANT
,
INPUT
,
LINE IN
,
CHANNEL 0
.
c.
Press this button and cycle through the various input channels
on the television until you see the PolyCom VSX 5000
interface.
If you still cannot solve the problem please contact support.
