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Instructional Documents

Video Conference >> PolyCom >> VSX 5000

This Document Contains:

A Device Description

An Installation Guide

Instructions for Use

Best Practices

Troubleshooting Information

Contact Information for More Help

Extension Computing

Technology Unit

Document Id: M302

Document Version: 2.3

Document Created: April 2006

Содержание VSX 5000

Страница 1: ...uctional Documents Video Conference PolyCom VSX 5000 This Document Contains A Device Description An Installation Guide Instructions for Use Best Practices Troubleshooting Information Contact Information for More Help Extension Computing Technology Unit Document Id M302 Document Version 2 3 Document Created April 2006 ...

Страница 2: ... the remote control 9 Making your first call 10 Using the directory to make a call 11 Ending a call 12 Controlling the camera 13 Controlling the volume and mute 14 Testing the audio 15 Best Practices 18 Purpose of this section 18 Positioning the system 18 Video conference etiquette 19 Troubleshooting Guides 20 The remote control is not working 20 There is no video on the television 20 There is no ...

Страница 3: ... video conference device How to read this document This document is broken into several parts Each part is labeled and can be found by its title or its page number on the table of contents This document can either be read straight through as a teaching tool or as needed as a reference tool Icons are used through this document to highlight important concepts or to warn the reader about a potentiall...

Страница 4: ...erencing is becoming quite popular When you use the PolyCom VSX 5000 you can interact with people in real time through a video connection They can see and hear you just as you can see and hear them This document explains how to setup your PolyCom VSX 5000 and how to use it This document also includes help troubleshooting common problems with installation and use Finally this document provides cont...

Страница 5: ...ikelihood that the unit will become damaged during use VSX 5000 Base Unit This is the camera for the video conferencing system It is placed on top of the television screen Microphone Used to increase the quality of voice transmission Remote Control This is the only way to control the video conference device Power Cable The cable is blue tipped and connects the base unit to the subwoofer Audio Cabl...

Страница 6: ...ous hardware Contains cable ties batteries and other small items used for mounting the video conference device either on a rack or on the television Documentation The manuals come on CDs and in printed form Begin connecting the cables The following image labels only the connections you will need for a normal installation ...

Страница 7: ...o in jacks on the television Plug the S Video cable into the bottom yellow S Video jack on the base unit Then plug the other end of the S Video cable into the yellow S Video in jack on the television Plug the microphone cable into the brown microphone jack on the base unit Then plug the other end into the microphone After plugging a first microphone into the base unit a second microphone can be pl...

Страница 8: ...seconds to start Once it does you should see a short movie on the television screen with dancing triangles the logo for the company PolyCom Once you see the main dialing page you are ready to use your PolyCom VSX 5000 system to video conference Many television sets have multiple inputs You may have to change the channel on the television in order to use the PolyCom video conference device Your tel...

Страница 9: ...X 5000 remote control However most applications only require a few of the buttons The most commonly used are highlighted here You must have the remote control in order to use the PolyCom VSX 5000 video conference device It runs on three AAA batteries The rest of this document will explain how to use the PolyCom VSX 5000 video conference device You will need the remote control ...

Страница 10: ...on at the top of the remote control to initiate the call You will hear a ringing sound and see yourself on the screen while the call connects You will also see the name of the PolyCom video conferencing device you are calling along the top of the screen Once the call connects you will see the person you are calling The video conference device you are calling must be turned on before you can call i...

Страница 11: ... the remote control to highlight the directory button Press the red enter button near the top of the remote control to open the directory From here you can see a list of all the phone numbers you have stored in the directory Use the red arrows to scroll through the list of names in the directory Highlight the name you wish to call and press the green Call button at the top of the remote control At...

Страница 12: ...press the green Call button at the top of the remote control to show the Hang Up menu With the first item selected press the green Call button again to end the call The system will not ask you to confirm your selection The call will immediately end Be careful when using the Hang Up menu if you do not wish to actually end the video conference ...

Страница 13: ... green Call button at the top of the remote control The call will connect You can now control your own camera Use the red arrows on the remote control to aim the camera up down left and right Use the blue zoom buttons to zoom in and out There are times when you may want to control the camera of a device you are connected to To take control of the device you are connected to press the blue Far butt...

Страница 14: ...onference from hearing you Pushing the mute button on the remote control is the same as pushing the mute button on the microphone itself To increase or decrease the volume of the PolyCom VSX 5000 device press the orange volume buttons near the middle of the remote control The left button decreases the volume and the right button increases the volume To mute your microphone press the orange Mute bu...

Страница 15: ...his is a good place to look if you are having audio problems To test whether the PolyCom VSX 5000 s audio is properly connected to the television follow these steps From the main screen use the red down arrow to highlight the system option Press the red enter button in the middle of the arrows on the remote control From the system menu use the red down arrow to highlight the diagnostics option Pre...

Страница 16: ... the PolyCom VSX 5000 device to the television and call your support phone number if you still cannot make it work See page 23 To test whether the PolyCom VSX 5000 s microphone is properly connected and picking up audio follow these steps From the main screen use the red down arrow to highlight the system option Press the red enter button in the middle of the arrows on the remote control From the ...

Страница 17: ...one is picking up If the room is quiet you will see a screen like this one When you start to talk the microphone should pick it up Make some noise and the audio meter should look like this Notice that the bar is yellow and green This means the microphone can hear you speak and the volume will not be so high it causes distortion or static If you are too close to the microphone or if you are speakin...

Страница 18: ... able to see you If the conference room does not use ambient light lighting from above place lights behind the camera so that light shines onto people s faces If the camera is aimed directly into a very bright light source such as a large lamp or sunny window the camera can be damaged Place the base unit the camera on top of the television set This way when you watch the other people on the televi...

Страница 19: ...Run video conference sessions according to a written agenda Let participants know ahead of time what to expect and who will be present Set clear objectives for the meeting Remind participants that they should dress as they would for an in person meeting Introduce all participants Speak clearly and loudly Make eye contact with the camera and with other participants in your room Use names consider u...

Страница 20: ...ot solve the problem please contact support There is no video on the television 1 Ensure the power cable is plugged in and the device is turned on 2 Ensure the cables are setup correctly See page seven for details 3 The most likely cause is that the television is not set to the right channel Most modern televisions have multiple inputs and you must select the right one a Find the remote control fo...

Страница 21: ... volume on the base unit is high enough as well If you still cannot solve the problem please contact support The PolyCom VSX 5000 will not make a call 1 Ensure the power cable is plugged in and the device is turned on 2 Ensure the television is plugged in and turned on 3 Ensure the cables are setup correctly See page seven for details 4 The device you are attempting to call must be on and ready to...

Страница 22: ...ber turn the PolyCom VSX 5000 video conference device on 2 On the main dialing screen you will see a square video of yourself Directly below this is your IP number where it says My IP 3 An IP address is four numbers separated by dots 128 193 124 94 is the IP number in the image below A comprehensive manual and administration guide produced by PolyCom for the VSX 5000 can be found online at http ww...

Страница 23: ...scription of any problems you encountered A detailed description of your attempts to solve the problems The IP address for the device you are using You can contact support one of two ways You may email your questions or problems to support or you may call on the telephone If you email please be sure to include all of the information listed above in the message If you call please call from a teleph...

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