•
If the minimum operating system requirements are not met, the Setup application will list all missing
requirements and will not allow the installation to continue. Please see the User Guide for detailed
instructions.
•
Microsoft SQL Server 2000 Desktop Engine (MSDE) Installation.
The Polycom Data Store
requires MSDE to be installed first. The installer will check to see if an acceptable version of MSDE
(>8.00.384) is already preinstalled. If not, the user is guided through the installation of MSDE.
Please note that your MSDE installation MUST have “SQL Server Authentication” enabled.
“Windows Only Authentication” is NOT sufficient. Polycom’s Setup application sets this option during
the MSDE installation, but if you downloaded and installed MSDE on your own, please see the note
below on “Mixed Mode Authentication” to set this option properly.
o
In some cases at the end of the installation, the reboot prompt does not come up.
In all
cases, always
reboot the PC at the end of the MSDE installation
.
o
If the user wants to uninstall and then re-install MSDE, the error message "Setup failed to
configure the server. Refer to the server error logs and setup error logs for more
information." may appear. If this is the case, simply delete the “Microsoft SQL Server” folder
under C:\Program Files and try again.
o
In most cases, there is no need to install MSDE again if Global Management is uninstalled
and reinstalled. The installer will detect the presence of MSDE and will not prompt for an
MSDE installation if it already exists on the server.
o
If MSDE is already installed by another application, chances are that it was installed using the
default Windows Only Authentication Mode.
Polycom Data Store will not work in Windows
Only Authentication Mode
but requires Mixed Mode Authentication (Windows
Authentication and SQL Server Authentication). Follow the steps below to change to Mixed
Mode.
MIXED MODE AUTENTICATION
The location of the
LoginMode
subkey depends on whether you installed MSDE as the
default MSDE instance or as a named instance. If you installed MSDE as the default
instance, the
LoginMode
subkey is located in the following registry subkey:
HKLM\Software\Microsoft\MSSqlserver\MSSqlServer\LoginMode
10/6/2004
Page 6 of 13
Global Management System 7.0.0
