Frequently Asked Questions (FAQs)
o
Can WebCommander and Global Management System be installed on the same server?
No, due to a conflict in the MSDE port usage between Global Management and WebCommander,
the Global Management System MSDE installation will fail. It is recommended that
WebCommander and Global Management System not share the same server. Previous versions
of Global Management Systems allowed a co-installation between these two products; this is no
longer allowed.
o
Can PathNavigator and Global Management System be installed on the same server?
Unlike WebCommander, PathNavigator doesn’t have a port conflict with Global Management
System. If the user wants to put these two applications on the same server, there may be some
performance considerations. For example, performing a Call Detail Report within Global
Management consumes a considerable amount of CPU utilization. During this time, high CPU
utilization may adversely affect the ability of PathNavigator to handle RAS messages. As a
result, registrants may be momentarily put offline. Likewise, enabling certain diagnostic traces
(such Lightweight RRQ) on PathNavigator may impact Global Management System’s ability to
archive CDR. In short, there is nothing in the software that prevents these two applications from
functioning when collocated on the same server. For optimal performance, it is recommended
that PathNavigator and Global Management be installed on separate servers.
o
Should I reinstall MSDE and the JBDC drivers every time I reinstall Global Management
Systems?
No, reinstallation of MSDE and the JBDC drivers aren’t necessary if the version of Global
Management Systems to be installed is the same as the previous uninstalled version. These
drivers should be installed once and should not be uninstalled.
o
If Global Management System is outside the firewall and the endpoints are inside the
firewall, will Provisioning work?
If Global Management System is outside the firewall and is managing systems inside the firewall,
provisioning will not work unless port 21 is open on the firewall. However even when port 21 is
open, provisioning may not function because this is dependent on the firewall’s capability and
configuration. The Firewall must support and have Passive FTP enabled.
o
Any known issues with Norton Antivirus?
Global Management System will display
"Manager URL Not Set"
after adding an iPower to
Global Management System for the first time if Norton Antivirus is installed on the iPower and
Script Blocking
is Enabled in Norton Antivirus.
The Global Management System URL will not populate in the Global Management System
screen in the Admin Tools of the iPower until you disable Script Blocking in Norton Anti Virus and
re-boot the iPower system.
Once the Global Management System Station URL is populated in Admin Tools >> Utilities >>
Global Management menu of the iPower system and you re-enable Script Blocking in Norton Anti
Virus the error message
"Manager URL Not Set” will
not re-appear in Global Management
System unless you remove the Global Management System Station URL from the iPower Admin
Tools Global Management System menu and try to register with a Global Management System
server again.
10/6/2004
Page 10 of 13
Global Management System 7.0.0
