o
The V-Series endpoints now functions by caching all of the Global Directory listings.
Because of this change in functionality, an end user may experience the following:
Changes made to the Global Directory will take 10 minutes to be reflected in the V-
Series Global Address Book.
The V-Series endpoints will take up to 10 minutes when registering with the Global
Directory.
If the password on the Global Directory has been changed and the password entered
on a V-Series endpoint (version 5.X) was not updated to the new password, old
cached Global Address entries will still be shown. Rebooting the endpoint clears the
cache and updates the V-Series Global Directory password.
5.
Software Update –
o
The iPower does not update Global Management System that the software update was
successful. Therefore, after completing a software update for an iPower, Global
Management System will show as failed for the iPower’s software update status even
though it may have been successful.
o
If the software update file requires a key file, the key file must not have any spaces in the
name of key file, or you will see a network error message.
o
“
Page cannot be displayed” message when trying to upload an iPower.exe in Softupdate
configuration in Windows 2003. To enable softupdate for iPower on Windows 2003:
-
Start Control Panels Administrative Tools Internet Information Services (IIS)
Manager. In the left-hand panel, expand the branch with your server's name,
and click "Web Service Extensions."
-
From the "Action" menu, click "Add a new Web Service Extension" to open the
"New Web Service Extension" window. In the "Extension Name" field, type
"iPower SoftUpdate"
-
Click "Add.” Browse to the SWUpload.dll file located within the Global
Management System installation directory:
C:\Program Files\Polycom\pwx\WebApp\isapi\SWUpload.dll.
-
Click "Open" to select the file. Click "OK" in the "Add File" window.
-
Click "Set extension status to Allowed" so that the changes are enabled.
-
Click "OK" in the "New Web Service Extension" window to save your changes.
6.
Provisioning
–
o
In VSX 7000 version 5.1.1, the following fields cannot be provisioned: admin password,
meeting password and ‘date and time’.
o
VSX3000 and V500 version 5.X software does not support provisioning. If you try to
provision endpoints with this software, you will see in the ‘Status Details’ the message,
“An error occurred during the last provision attempt”.
7.
Call Detail Report –
o
If the Call Detail Record database is large (i.e., >8 MB), performing a Call Detail Record
with all options selected results in hampered performance due to maximum CPU usage
and a script timeout error.
o
ViewStation version 7.5.1 and below and ViewStation FX version 6.0 and below do not
report the date/time to CDR reports after CDR synchronization.
o
The bandwidth is not recorded in the CDR for ViaVideo.
o
CDR Maintenance will not archive the cause code and the reason.
o
The ViewStation and FX endpoint will send account numbers, which will be recorded in
CDR, even though it did not originate the call or it did not have Account Validation
enabled.
o
With the ViewStation or FX, CDR synchronization does not synchronize properly when
endpoints are in a call. Invalid data can be written to the CDRlog.mdb (Ex. An IP address
is written for the account number instead of an actual account number).
8.
Device Tracing -
Telnet tracing will not work if there is already a Telnet session created on any
of the devices that support this feature.
9.
Polycom Interoperability -
The Polycom Data Store portion of the installation fails if
WebCommander was previously installed because of a port conflict between the Global
Management MSDE and the existing MSDE installed by the WebCommander. It is recommended
that WebCommander and Global Management not share the same server.
10.
Backup/Restore –
10/6/2004
Page 12 of 13
Global Management System 7.0.0
