Automist Smartscan Hydra
®
DIOM Manual - version 3.01.0
Plumis Ltd Copyright © 2020. All Rights Reserved.
Page 105 of 116
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Returning equipment to Plumis - RMA
Before sending equipment to Plumis please conduct an A-B-A test. This process allows you to identify the
root cause of the failure mode by removing and replacing one element of the system. Gather evidence
(photos & video) that the error can be stopped by introducing one new part, and reconfirm the problem
comes back by reintroducing it.
The installer must complete an online Plumis Field Issue Report, located on the Partner site, attaching all
the evidence, before sending the equipment back to Plumis.
IMPORTANT!
Plumis will not accept any products that are returned without a field issue report.
IMPORTANT!
Field Issue reports are necessary so Plumis can replicate and identify the failure mode. They
are a fundamental part of an insurance and/or warranty claim.
Warranty
Plumis Ltd offers a parts only warranty for its products to be free from defects under normal residential use
for a period of two years from the date that the installation is approved by Plumis. If annual servicing is
kept up to date, then this warranty is extended to four years. This warranty is limited to repair or
replacement of units returned to Plumis Ltd according to our return procedure. The warranty on any
replacement units, will last for the remainder of the period of the original warranty. Plumis Ltd reserves the
right to offer an alternative product like that being replaced if the original model is no longer available or in
stock.
If the product is found to have failed for reasons outside our warranty cover Plumis may quote to repair the
unit and return it. Where products are replaced or repaired under warranty, they will be returned to a UK
address free of charge.
This warranty does not cover the removal or reinstallation of products, or faults in installation. Nor does it
cover the product which is installation more than 12 months after the original purchase date.
Plumis Ltd must not be liable for any incidental or consequential damages caused by the breach of any
expressed or implied warranty. Except to the extent prohibited by applicable law, any implied warranty of
merchantability or fitness for a particular purpose is limited in duration for two years. This warranty does
not affect your statutory rights.