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Contacting Pitney Bowes

Your system information

Be sure to have the following information available before contacting Pitney Bowes Technical Support:

Product Name:

SendPro C, device

PCN and serial number:

check the label under the front cover of the machine.

Problem Description:

What is happening and when

Are there any error messages displaying?

Attempts to fix:

What steps have you already tried to fix the problem?

If you tried, what happened?

Technical and Account Support:

Visit our website at:

https://www.pitneybowes.com/uk/support

Pitney Bowes Supply Line

Visit our website at (copy the URL and paste it into a browser):

https://www.pitneybowes.co.uk/shop/home/en-uk/storeuk

Note:

Customer service representatives are available 9 am to 5 pm, Mon-Fri excluding public holidays.

14 • Technical Support

Pitney Bowes

User Guide

November 2020

126

Содержание SendPro

Страница 1: ...Shipping Mailing Postage Meters SendPro C SendPro User Guide UK English Edition SV63242 gb Rev C November 2020 ...

Страница 2: ...itute an infringement of intellectual property rights of Pitney Bowes and Pitney Bowes assumes no responsibility for any such use of the information We have made every reasonable effort to ensure the accuracy and usefulness of this manual However we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Except as provided in writing duly ...

Страница 3: ...scale when printing postage 23 Sealing envelopes 23 Sealing the envelope only 24 Filling the moistener tank 25 Replacing the ink cartridge 25 Printing a test pattern 27 Supplies 29 2 Connectivity information Setting up a wired network connection 32 Setting up a wireless Wi Fi network connection 33 Connecting to a hidden Wi Fi network 33 Deleting a Wi Fi network 34 Checking your network connection ...

Страница 4: ...el Shipping label 61 5 Managing Parcel Shipping Labels Use SendPro Online Global to perform these tasks 63 Using the Parcel Shipping address book 63 Adding new addresses to the Parcel Shipping address book 64 Searching addresses in the Parcel Shipping address book 64 Editing addresses in the Parcel Shipping address book 64 Deleting addresses from the Parcel Shipping address book 65 What are Cost A...

Страница 5: ... 80 Getting a Royal Mail refund for damaged or incorrectly printed mail in Envelope Printing 80 Printing a custom or standard graphic 81 Adding a custom text message 82 Printing a graphic without printing postage 82 Printing only the date and time 83 7 Presets Creating presets 85 Selecting a Preset 85 Renaming a Preset 85 Deleting a Preset 86 8 Managing Printing on Envelopes Changing the default r...

Страница 6: ...inting a test pattern 99 Cleaning the printhead 99 Replacing the ink cartridge 100 Installing the printhead 102 Cleaning the moistener brush and wick assembly 106 Filling the moistener tank 108 Installing an external scale 109 Avoiding envelope sealing issues 111 Preventing envelope feeding problems 112 Moving your device 113 11 Supplies Supplies 115 12 Device Information Royal Mail requirements 1...

Страница 7: ...13 Safety Important safety notes 123 14 Technical Support Contacting Pitney Bowes 126 15 Third party software Third party software 128 Pitney Bowes User Guide November 2020 vii ...

Страница 8: ... cost account 18 Printing postage on envelopes 19 What is Accounting 20 Adding an Envelope Printing account 20 Sending post by First Class 21 Printing a custom or standard graphic 22 Using the scale when printing postage 23 Sealing envelopes 23 Sealing the envelope only 24 Filling the moistener tank 25 Replacing the ink cartridge 25 Printing a test pattern 27 Supplies 29 ...

Страница 9: ...e envelopes or packages using Royal Mail or ParcelForce start creating a parcel shipping label by tapping 2 Parcel Shipping The application drawer 3 at the bottom of the screen provides access to a variety of applications to support and enhance your SendPro C SendPro device For example you can obtain tracking information Shipping History access address information Address Book and even check your ...

Страница 10: ...Home screen appears at the top of every screen within the Parcel Shipping and Envelope Printing applications This toolbar allows you to view and change settings and defaults values for your machine and the Parcel Shipping and Envelope Printing applications 1 Back Return to the previous screen 2 Home Return to the Home screen from anywhere in Parcel Shipping or Envelope Printing 3 Support Search on...

Страница 11: ...n brightness setting sound notification levels and viewing wireless or Ethernet connection information Printing a Parcel Shipping label Print Parcel Shipping labels to get the best pricing for Royal Mail or ParcelForce parcel services 1 Tap Parcel Shipping on the Home screen 2 Tap Royal Mail and ParcelForce 1 Quick start guide Pitney Bowes User Guide November 2020 11 ...

Страница 12: ...ss Use the address book icon or enter it manually 4 Select a cost account if enabled If this field contains an account check the account is correct 5 Tap Continue 1 Quick start guide Pitney Bowes User Guide November 2020 12 ...

Страница 13: ...ually enter a postcode and scroll to the desired address Tick the Save contact box to save the address to the address book 7 Tap Continue 8 Enter the size of the parcel in centimetres within the Dimensions boxes 9 Tap the Weight button 1 Quick start guide Pitney Bowes User Guide November 2020 13 ...

Страница 14: ...hen place the parcel on the scale Tap Apply then Continue or b Manually enter the weight of the parcel if you know the weight Tap Apply then Continue 11 Tap the service you wish to use in this example 1st Class 1 Quick start guide Pitney Bowes User Guide November 2020 14 ...

Страница 15: ...12 Tap Extra Services if required If you are not adding any special services go to step 15 1 Quick start guide Pitney Bowes User Guide November 2020 15 ...

Страница 16: ...13 Tap the desired extra service 14 Tap Apply to confirm the extra services 1 Quick start guide Pitney Bowes User Guide November 2020 16 ...

Страница 17: ...nter further information about your parcel if prompted When complete tap Continue Alternatively tap Print to print the label 16 Tap Print 17 The carrier screen reappears You can now print another label 1 Quick start guide Pitney Bowes User Guide November 2020 17 ...

Страница 18: ...story to view the amount each department has spent Adding a Parcel Shipping cost account Create cost accounts to record Parcel Shipping usage by department 1 Tap Shipping Cost Accounts in the application drawer at the bottom of the Home screen 2 Tap the plus sign in the upper left corner of the Cost Accounts screen 3 Enter the account name up to 20 characters Tap the green check mark when done You...

Страница 19: ... Envelope Printing screen tap Envelope Printing on the Home screen On this screen you can 1 Tap Class to view the class and any extra services 2 Select an account by tapping Account 3 Create or select a Preset 4 View the balance of funds you have remaining in your device 5 Preview or add graphics 6 View the total postage amount 7 Tap the date to view the date options 8 Tap the weight icon to view ...

Страница 20: ...ck postage for printing envelopes to departments or clients and run reports showing how you spent your postage over specific time periods The printing postage on envelopes application uses a multi level account structure and is separate from the shipping label cost accounts l Run reports to show how much each department uses l View and email reports from your device l Obtain information such as po...

Страница 21: ... Ensure you set the status to active 11 Tap anywhere on the screen but outside of the fields when complete 12 Tap OK to save The name of the new account appears l Tap Create New Account to create another account l Tap Add a Sub Account to this account to add a sub account to the account you just created l Tap Continue if you do not need to create any more accounts 13 Press the back arrow to return...

Страница 22: ...ve custom graphics To order a custom graphic visit pitneybowes com uk and Sign In to your Account Standard graphics Your device has a set of standard graphic images that you can add when you print postage 1 Tap Envelope Printing on the Home screen 2 Weigh your envelope select a class and select any special services required 3 Tap Graphics on the Envelope Printing screen 4 Select the graphic you wa...

Страница 23: ... button remains inactive 5 Tap Apply 6 Tap Class 7 Select Start Over to show the class options 8 Tap the class you want 9 Select any special services required 10 Tap Apply 11 Place the envelope or envelopes on the feed deck Depending on the SendPro C SendPro model you have feed the envelopes manually or tap Start to feed the envelopes Sealing envelopes Use the moistener on your device to seal your...

Страница 24: ...tant If the moistener tank is full and your envelopes do not seal correctly clean the moistener brush and wick Sealing the envelope only Use Seal Only mode to seal envelopes without printing anything 1 Tap Envelope Printing on the Home screen 2 Tap Print Mode You may need to swipe up on the screen to see this option 3 Select Seal Only 4 Tap Apply 1 Quick start guide Pitney Bowes User Guide Novembe...

Страница 25: ...tener tank 2 Add enough E Z Seal to bring the sealant level up to the bottom of the fill hole Do not overfill your tank 3 If the tank is empty allow 30 minutes for the moistener brush and wick to get completely saturated Replacing the ink cartridge Replace your ink cartridge promptly when the low ink warning appears You must maintain an adequate ink supply to keep the device in optimal working con...

Страница 26: ... Envelope Printer Maintenance 3 Tap Install Ink 4 Lift the top cover The ink cartridge moves to the front position 5 Remove the ink cartridge as shown on the label next to the cartridge holder 1 Quick start guide Pitney Bowes User Guide November 2020 26 ...

Страница 27: ...elope Printer Maintenance screen appears 9 Print a test pattern to ensure that your ink cartridge installed properly Printing a test pattern Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge 1 Tap Settings on the toolbar 1 Quick start guide Pitney Bowes User Guide November 2020 27 ...

Страница 28: ...l Tap Clean Printhead if the test pattern has missing or incomplete lines n Once the cleaning operation completes you must print another test pattern n If this new pattern still has broken or missing lines you may need to replace the ink cartridge or clean or replace the printhead n If you see no improvement in print quality do not repeat the cleaning as cleaning the print nozzles consumes ink Goo...

Страница 29: ...CKE01 Dust Remover Dual Pack SL CKA01H Equipment Surface Cleaner Dual Pack SL CKS01 Wet Alcohol Wipes Pack of 50 SL CKW01 Equipment Wipes Pack of 50 SL CKW02 Dry Lint Free Wipes Pack of 300 SL CKW03 Late Mail Envelopes 325x230mm Pack of 200 PBSV92034 Pitney Bowes Envelopes DL Gummed Window White 90gsm pk1000 PBENV15 Pitney Bowes Envelopes DL Gummed Plain White 90gsm pk1000 PBENV16 Pitney Bowes Env...

Страница 30: ...us Direct Thermal Labels 1 Roll 117317P Optional Accessories Description Part Code Number PCN Integrated scale MP81 External USB platform scale 15 kg MT30 External USB platform scale 35 kg MT70 USB Hub 1E85026 Envelope drop stacker HZ80001 1 Quick start guide Pitney Bowes User Guide November 2020 30 ...

Страница 31: ...network connection 32 Setting up a wireless Wi Fi network connection 33 Connecting to a hidden Wi Fi network 33 Deleting a Wi Fi network 34 Checking your network connection 35 Finding the MAC address for wired and wireless networks 36 Setting up a proxy server 38 ...

Страница 32: ...ack in ensuring that it is plugged directly into a wall outlet 6 Quickly tap and release the power button to turn the device back on 7 Tap the Settings icon in the toolbar 8 Tap Wired Ethernet and make sure DHCP is selected 9 Tap Connect Static 1 Select Static 2 Contact your internal IT department to record the values you will need to enter for your device The values needed are the IP Address Netm...

Страница 33: ...se the show password option to make sure that your password is entered correctly 5 Tap Advanced Options if your network requires advanced network settings such as a proxy server or static IP address l To set up a proxy server a Select Manual in the Proxy drop down b Tap on the line and enter the information provided by your IT department l To set up a Static IP address a Select the IP Setting menu...

Страница 34: ...ecurity field and select the security method b Tap Advanced Options to enter a static IP or set up a proxy 5 Tap Connect when done Deleting a Wi Fi network Delete a network if you don t want your device to automatically connect to a network or you need to resolve a wireless network issue 1 Tap Settings on the toolbar 2 Connectivity information Pitney Bowes User Guide November 2020 34 ...

Страница 35: ...ing your network connection Check your device has access to all the required internet services by using the network checking application The app helps diagnose issues if you cannot connect to the internet If your device is behind a firewall you may need an IT professional or someone who has access to your network configuration to provide access to these services Open and run network checking appli...

Страница 36: ... MAC address to your IT department if they require it to allow your device to connect to the internet Your device contains two MAC addresses However depending on your chosen connection method it will only be using one MAC address Connecting via a Wireless connection 1 Tap Settings on the toolbar 2 Tap Wi Fi 3 The MAC address appears above the list of wireless networks 2 Connectivity information Pi...

Страница 37: ...to wired network box when the test completes The MAC address displays 4 Tap X to close this window 5 Tap Close then the back arrow to return to the Home screen If the MAC address does not display try these steps 1 Tap the Settings icon in the toolbar 2 Scroll down to the Advanced Device Options section and tap About This Device 2 Connectivity information Pitney Bowes User Guide November 2020 37 ...

Страница 38: ...d security 1 Tap Settings on the toolbar 2 Tap the Wi Fi or Wired Ethernet option in the in the Device Network section 3 For Wi Fi a Select the network from the list b Tap on the Advanced Options checkbox to select it c Scroll down and tap the arrow next to Proxy then select Manual For Wired Ethernet a Select either DHCP or Static IP b If you select DHCP tap on the drop down arrow next to Proxy Se...

Страница 39: ...l addresses that you wish to bypass the proxy 7 If your Proxy Server requires authentication select the Need Authentication check box and additional fields will appear a Enter the Proxy Username This may be case sensitive for some proxy servers b Enter the Proxy Password This is case sensitive for proxy servers 2 Connectivity information Pitney Bowes User Guide November 2020 39 ...

Страница 40: ... Installing the SendPro C SendPro 41 Adjusting display brightness 48 Adjusting time zone and location code 48 Creating or disabling the security PIN 49 Installing a scale 50 Managing your Royal Mail Postage Funds 50 Uploading system logs 51 ...

Страница 41: ... power source 7 Continue installation steps Before you begin Before you being installing your new SendPro C SendPro you need to decide what type of connection wired or wireless you wish to use Choose your connection type Wired Takes about 10 minutes Requires an available internet jack and power outlet Wireless Takes about 15 minutes Requires access to a wireless network and power outlet 3 Managing...

Страница 42: ...nd in your box If anything is missing please contact Pitney Bowes Unpack the device Warning Do not connect the SendPro C SendPro to a power source yet and be sure to grab the entire feeder and not just the flap 3 Managing your device Pitney Bowes User Guide November 2020 42 ...

Страница 43: ...Remove all the packing materials from your device Install the printhead 1 Open the cover to access the ink carriage 3 Managing your device Pitney Bowes User Guide November 2020 43 ...

Страница 44: ...2 Remove the packing tape from the ink carriage 3 Open the ink carriage guard 4 Unwrap the printhead and remove the protective strip 3 Managing your device Pitney Bowes User Guide November 2020 44 ...

Страница 45: ... lower set of grooves Warning This step is critical to prevent system damage 6 Keep squeezing the tabs and push the printhead flush against the wall Tabs will snap outward when placed correctly 3 Managing your device Pitney Bowes User Guide November 2020 45 ...

Страница 46: ...he ink cartridge 1 Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge 2 Install the ink cartridge and close the guard 3 Managing your device Pitney Bowes User Guide November 2020 46 ...

Страница 47: ...3 Close the cover Connect the device to a power source Connect the device to a power source and turn on the power switch 3 Managing your device Pitney Bowes User Guide November 2020 47 ...

Страница 48: ...f the display to suit your work space 1 Tap Settings on the toolbar 2 Tap Display Brightness in the Device Network section of the screen 3 Move the slider to adjust the brightness 4 Tap the back arrow or Home icon to exit the Settings screen Adjusting time zone and location code When you move your device to a new location or install a new scale you may need to modify the location and time zone val...

Страница 49: ...curity pin 1 Tap Settings on the toolbar 2 Tap Security PIN in the Device Network section of the screen 3 Tap Create PIN 4 Enter a 4 digit numeric PIN using the keyboard on the display 5 Verify your PIN by entering it again Change or disable the security PIN 1 Tap Settings on the toolbar 2 Tap Security PIN in the Device Network section of the screen 3 Tap Change PIN or Turn OFF Security PIN 4 You ...

Страница 50: ...p Scale Installation Guides 3 To view all the available scales swipe to the left on the screen 4 Tap to select the appropriate scale then tap Continue 5 Follow the instructions displayed on your screen To advance to the next step swipe the screen to the left Managing your Royal Mail Postage Funds Pitney Bowes offers two ways to fund postage for your device A prepaid account called Postage by Phone...

Страница 51: ...Options section 3 Tap System Log Upload to see a list of the available logs 4 Tap the check box in front of any log that you wish to deselect 5 Tap Upload Selected Logs 6 Once the upload completes an upload message bar appears at the bottom of the screen 7 Tap OK or Got It in the message bar 8 Select another log to upload or swipe down from the top of the screen and then tap on the Home icon to ex...

Страница 52: ...ing 53 Printing a Parcel Shipping label 53 Printing a Parcel Shipping label from the address book 60 Creating a new sender address for Parcel Shipping 60 Editing the sender address for Parcel Shipping 60 Reprinting a Parcel Shipping label 60 Getting a refund for a Parcel Shipping label 61 ...

Страница 53: ...ning in Tap Parcel Shipping on the Home screen to sign in to the Parcel Shipping application You are prompted to enter a name and password Signing out 1 Tap the user profile icon in the upper right corner of the toolbar to sign out of Parcel Shipping 2 Select Sign out Printing a Parcel Shipping label Print Parcel Shipping labels to get the best pricing for Royal Mail or ParcelForce parcel services...

Страница 54: ...cel Shipping on the Home screen 2 Tap Royal Mail and ParcelForce 3 Add the sender address Use the address book icon or enter it manually 4 Creating Parcel Shipping Labels Pitney Bowes User Guide November 2020 54 ...

Страница 55: ...the recipient address from the address book Alternatively manually enter a postcode and scroll to the desired address Tick the Save contact box to save the address to the address book 7 Tap Continue 8 Enter the size of the parcel in centimetres within the Dimensions boxes 4 Creating Parcel Shipping Labels Pitney Bowes User Guide November 2020 55 ...

Страница 56: ...ton then place the parcel on the scale Tap Apply then Continue or b Manually enter the weight of the parcel if you know the weight Tap Apply then Continue 11 Tap the service you wish to use in this example 1st Class 4 Creating Parcel Shipping Labels Pitney Bowes User Guide November 2020 56 ...

Страница 57: ...12 Tap Extra Services if required If you are not adding any special services go to step 15 4 Creating Parcel Shipping Labels Pitney Bowes User Guide November 2020 57 ...

Страница 58: ...13 Tap the desired extra service 14 Tap Apply to confirm the extra services 4 Creating Parcel Shipping Labels Pitney Bowes User Guide November 2020 58 ...

Страница 59: ...rther information about your parcel if prompted When complete tap Continue Alternatively tap Print to print the label 16 Tap Print 17 The carrier screen reappears You can now print another label 4 Creating Parcel Shipping Labels Pitney Bowes User Guide November 2020 59 ...

Страница 60: ...an add additional sender addresses to the address book 1 Tap Address Book in the application drawer at the bottom of the Home screen 2 Tap Recipients and select Senders 3 Tap 4 Enter the sender information 5 Tap Save Editing the sender address for Parcel Shipping Edit a sender address by editing it in the address book 1 Tap Address Book in the application drawer at the bottom of the Home screen 2 ...

Страница 61: ...wer account You can void a Parcel Shipping label up to fourteen days after it has been printed Your Purchase Power invoice will list both your postage charges and voided Parcel Shipping labels credits 1 Tap Shipping History in the application drawer at the bottom of the Home screen 2 All of the Parcel Shipping labels are listed by date the latest date appearing first in the list The Date column co...

Страница 62: ...s in the Parcel Shipping address book 64 Deleting addresses from the Parcel Shipping address book 65 What are Cost Accounts 66 Turning cost accounts on or off for Parcel Shipping labels 66 Adding a Parcel Shipping cost account 66 Modifying a Parcel Shipping cost account 67 Creating a Parcel Shipping preset 68 Setting a transaction limit for Parcel Shipping labels 68 Setting the label options for P...

Страница 63: ...endPro C SendPro l Exporting Cost Accounts in SendPro Online Global and on the SendPro C SendPro Presets l Modifying Presets in SendPro Online Global and on the SendPro C SendPro l Deleting Presets in SendPro Online Global and on the SendPro C SendPro Managing a multi user subscription l Managing Users in SendPro Online Global and on the SendPro C SendPro requires a multi user subscription l Invit...

Страница 64: ...k in the application drawer at the bottom of the Home screen 2 Search for an address by typing a portion of the contact name company street etc in the search field The address book displays matching addresses 3 Tap Sort by to sort the address book then select how you wish to sort name company street city The maximum number of addresses that can be displayed in the Parcel Shipping address book is 1...

Страница 65: ... addresses from the address book if they are no longer used Once you delete an address it cannot be restored 1 Tap Address Book in the application drawer at the bottom of the Home screen 2 Select the address you want to delete 3 Tap the Delete icon 4 Tap Delete to confirm 5 Managing Parcel Shipping Labels Pitney Bowes User Guide November 2020 65 ...

Страница 66: ...the bottom of the Home screen 2 Tap the Preferences icon 3 Tap the slider in the upper right so that it turns blue and displays ON l Tap the tick box for Require cost account for all shipments to make sure every Parcel Shipping label is assigned an account 4 Tap the slider in the upper right so that it turns grey to turn Parcel Shipping cost accounts off 5 Tap Apply to continue You must create a l...

Страница 67: ...ost account automatically used for all Parcel Shipping 8 Tap Apply Modifying a Parcel Shipping cost account Modify a cost account to activate or deactivate a cost account set a default cost account or modify the description for the cost account You cannot delete an existing cost account 1 Tap Shipping Cost Accounts in the application drawer at the bottom of the Home screen 2 Tap the cost account y...

Страница 68: ...n of Parcel Shipping 2 Tap the star on the label you have printed 3 Enter the name of the preset in the Name Preset field 4 Tap the green tick 5 Tap Save Setting a transaction limit for Parcel Shipping labels Set a transaction limit to prevent Parcel Shipping labels being printed over a certain amount You must be logged in as an Administrator to use this feature 1 Tap Settings on the toolbar 2 Tap...

Страница 69: ...he label options screen before printing tick box 4 Tap the back arrow to return to the previous screen Emailing tracking numbers for Parcel Shipping labels Email a tracking number for each new Parcel Shipping label automatically 1 Tap Settings on the toolbar 2 Tap Automated Emails in Shipping Settings 3 Tap the Send tracking emails to recipients and Send tracking emails to myself or the sender tic...

Страница 70: ... 75 Deleting a Envelope Printing account 76 Sending post by First Class 77 Advancing the date 77 Using the scale when printing postage 77 Entering the weight manually when printing postage 78 Sealing envelopes 78 Sealing the envelope only 79 Zeroing the scale 80 Getting a Royal Mail refund for damaged or incorrectly printed mail in Envelope Printing 80 Printing a custom or standard graphic 81 Addi...

Страница 71: ...his screen you can 1 Tap Class to view the class and any extra services 2 Select an account by tapping Account 3 Create or select a Preset 4 View the balance of funds you have remaining in your device 5 Preview or add graphics 6 View the total postage amount 7 Tap the date to view the date options 8 Tap the weight icon to view the weighing options enter weight manually or using a scale 6 Printing ...

Страница 72: ... printing postage Check your funds for printing postage on your device at any time View your available funds on the Postage Balance button in the Envelope Printing screen To view the amount available in your postage account at Pitney Bowes 1 Tap Envelope Printing on the Home screen 2 Tap Postage Balance 3 Tap Refill Settings Refilling postage for your Envelope Printing balance Refill your postage ...

Страница 73: ...reen What is Accounting You can use accounts to charge back postage for printing envelopes to departments or clients and run reports showing how you spent your postage over specific time periods The printing postage on envelopes application uses a multi level account structure and is separate from the shipping label cost accounts l Run reports to show how much each department uses l View and email...

Страница 74: ...ete 12 Tap OK to save The name of the new account appears l Tap Create New Account to create another account l Tap Add a Sub Account to this account to add a sub account to the account you just created l Tap Continue if you do not need to create any more accounts 13 Press the back arrow to return to the account list What are sub accounts and sub sub accounts When you use Envelope Printing accounts...

Страница 75: ...ount with sub accounts l Engineering Sub account Software l Engineering Sub account Hardware Account with sub sub accounts l Engineering Sub account Software Sub sub account Graphics and Layout Sub sub account Design l Engineering Sub account Hardware Sub sub account Quality Approval Sub sub account Testing Editing an account Edit an account when you want to change the account name code descriptio...

Страница 76: ...move its data You cannot recover that data Important If postage has been charged to an account you can only make the account inactive You cannot delete the account Set an account status to inactive to prevent users from charging transactions against this account To prevent misallocation of postage funds you will need to delete any presets that have an inactive account associated with them 1 Tap En...

Страница 77: ...screen 2 Tap the date The calendar is displayed 3 Tap Tomorrow or Another Date depending on the date you wish to print 4 When you see the future date highlighted on the calendar tap Apply 5 Place the envelope or envelopes on the feed deck Depending on the SendPro C SendPro model you have feed the envelopes manually or tap Start to feed the envelopes Important The date on the postage should match t...

Страница 78: ...when you know its weight and are not using the scale 1 Tap Envelope Printing on the Home screen 2 Tap the weight button 3 Tap Manual 4 Enter the kilograms and grams 5 Tap Apply 6 Tap Class 7 Tap Start Over to see all the class options 8 Select the class and any special services required 9 Tap Apply 10 Place the envelope or envelopes on the feed deck Depending on the SendPro C SendPro model you hav...

Страница 79: ...nt If the moistener tank is full and your envelopes do not seal correctly clean the moistener brush and wick Sealing the envelope only Use Seal Only mode to seal envelopes without printing anything 1 Tap Envelope Printing on the Home screen 2 Tap Print Mode You may need to swipe up on the screen to see this option 3 Select Seal Only 4 Tap Apply 6 Printing on envelopes Pitney Bowes User Guide Novem...

Страница 80: ...to the Envelope Printing screen Getting a Royal Mail refund for damaged or incorrectly printed mail in Envelope Printing Once you print a meter impression or indicia the postage amount is deducted from the funds on your device even if the printing is illegible Therefore it is important to ensure the correct value is displayed before printing postage For up to date refund guidelines refer to the Ro...

Страница 81: ... of the unused impressions minus a 15 administration fee Printing a custom or standard graphic Customise your mail by adding a custom logo or standard graphic Custom graphics Add your own custom logo or graphics to your device You can store up to five custom graphics To order a custom graphic visit pitneybowes com uk and Sign In to your Account Standard graphics Your device has a set of standard g...

Страница 82: ...e left side of the envelope 1 Tap Envelope Printing on the Home screen 2 Weigh your envelope select a class and select any special services required 3 Tap Graphic 4 Tap Custom Text 5 Tap Add 6 Tap Accept Continue to comply with the postal rules 7 Enter a name for the message The name can be up to 20 characters 8 Tap Save 9 Enter the message line by line 10 Tap Apply twice 11 To verify that the env...

Страница 83: ...ived 1 Tap Envelope Printing on the Home screen 2 Tap Print Mode you may have to scroll down to see this 3 Select Date and Time Stamp 4 Tap Apply 5 Place the envelope or envelopes on the feed deck Depending on the SendPro C SendPro model you have feed the envelopes manually or tap Start to feed the envelopes 6 Printing on envelopes Pitney Bowes User Guide November 2020 83 ...

Страница 84: ...7 Presets In this section Creating presets 85 Selecting a Preset 85 Renaming a Preset 85 Deleting a Preset 86 ...

Страница 85: ...p the Save New Preset or Make Create new preset button 5 Enter a name for the preset You can enter up to 32 characters 6 Tap the green tick when done Selecting a Preset Select a preset to quickly select a commonly used group of settings 1 Tap Envelope Printing on the Home screen 2 Tap the Preset button 3 Tap the desired preset 4 Tap the button to return to the Home screen Renaming a Preset Rename ...

Страница 86: ...ettings on your device 1 Tap Envelope Printing on the Home screen 2 Tap the Preset button 3 Tap the three dots on the preset you wish to delete 4 Tap Delete 5 Tap Delete Preset 6 Tap the button to return to the Home screen 7 Presets Pitney Bowes User Guide November 2020 86 ...

Страница 87: ...ber of mailpieces sent 89 Performing Royal Mail postal inspections for Envelope Printing 89 Performing postal rate updates or software updates for Envelope Printing 90 Running postage printing account reports 92 Setting the postage printing account report period 92 Setting the postage printing account report preferences 93 Setting low funds warning for printing postage 93 ...

Страница 88: ... 2 Tap Postage Balance 3 Tap Refill Settings 4 Tap the box under Default refill amount 5 Tap the back key to remove the existing amount You may need to tap the key multiple times to clear the amount 6 Enter the new amount 7 Tap Apply 8 Tap the back arrow to return to the Home screen Uploading postage transactions Automatic upload of your postage printing transactions l Your device automatically up...

Страница 89: ...ing or resetting the number of mailpieces sent Reset the piece counter to delete the piece count information Make certain that you wish to delete the piece count information Once you do so you cannot restore the deleted data 1 Tap Envelope Printing on the Home screen 2 Tap Pieces 3 Tap Reset Counter to 0 Performing Royal Mail postal inspections for Envelope Printing Perform a balance inquiry or po...

Страница 90: ...vice updates postal rates and software automatically Manual postal rate updates 1 Tap Rates and Updates on the Home screen 2 If new rates are available your device downloads and installs the updates Manual software updates 1 Tap Rates and Updates on the Home screen Swipe the screen up to access the second row of buttons 8 Managing Printing on Envelopes Pitney Bowes User Guide November 2020 90 ...

Страница 91: ...e displays a progress bar showing the status of the download and installation 3 Once the download and install process completes you see the message Update Successful 8 Managing Printing on Envelopes Pitney Bowes User Guide November 2020 91 ...

Страница 92: ...e report period 8 Tap View print reports 9 Tap to select a report 10 Tap Next 11 Choose what to do with the report l To view the report on the screen tap View Report l To save the report under a new name delete print or email the report tap Actions In order to print a report you need an optional report printer Setting the postage printing account report period Define the reporting period of an acc...

Страница 93: ... what level of accounts are reported on Account Sub account or Sub sub account You can also determine whether accounts are identified by Name or Code 1 Tap Envelope Printing on the Home screen 2 Tap Account 3 Tap the Menu icon 4 Tap Manage Accounts 5 Tap the Reports link in the Accounts section 6 Tap Preferences 7 Tap to select how accounts should be identified by Name or by Code 8 Tap to select t...

Страница 94: ...on 5 Tap the back key on the numeric keypad to remove the existing amount 6 Enter your threshold amount 7 Tap Apply 8 Tap the back arrow button to return to the Envelope Printing screen 8 Managing Printing on Envelopes Pitney Bowes User Guide November 2020 94 ...

Страница 95: ...eports In this section Printing a receipt when refilling postage for Envelope Printing 96 Viewing the total spent on printing postage 96 Viewing the Envelope Printing postage refill history 96 Printing a funds report 96 ...

Страница 96: ...ls 4 Tap Advanced to view the total amount of postage spent and the number of pieces printed Viewing the Envelope Printing postage refill history You can view a report showing all your past postage refills 1 If necessary tap the double headed arrow on the right side of the application drawer at the bottom of the Home screen to display all the icons 2 Tap the History Reports icon 3 Tap the Refill H...

Страница 97: ...otal of the amount used and available l Batch Count The current Batch Count l Batch Value The current Batch Total l PBI Serial No The serial number of the device l The date and time the report was printed To print a funds report 1 Tap Envelope Printing on the Home screen 2 Tap Pieces 3 Tap Print Report 4 Tap SendPro C Envelope Printer 5 Feed the envelope through the device 6 Tap the back arrow to ...

Страница 98: ...d 99 Replacing the ink cartridge 100 Installing the printhead 102 Cleaning the moistener brush and wick assembly 106 Filling the moistener tank 108 Installing an external scale 109 Avoiding envelope sealing issues 111 Preventing envelope feeding problems 112 Moving your device 113 ...

Страница 99: ...shown on the display l Tap Clean Printhead if the test pattern has missing or incomplete lines n Once the cleaning operation completes you must print another test pattern n If this new pattern still has broken or missing lines you may need to replace the ink cartridge or clean or replace the printhead n If you see no improvement in print quality do not repeat the cleaning as cleaning the print noz...

Страница 100: ...r missing lines you may need to replace the ink cartridge or printhead Replacing the ink cartridge Replace your ink cartridge promptly when the low ink warning appears You must maintain an adequate ink supply to keep the device in optimal working condition 1 Tap Settings on the toolbar 2 Scroll down and tap Envelope Printer Maintenance 3 Tap Install Ink 4 Lift the top cover The ink cartridge moves...

Страница 101: ... Remove the ink cartridge as shown on the label next to the cartridge holder 6 Insert the new ink cartridge and then close the ink cartridge guard 10 Maintenance Pitney Bowes User Guide November 2020 101 ...

Страница 102: ...ead may need to be installed when the existing printhead is producing poor print quality 1 Tap Settings on the toolbar 2 Scroll down and tap Envelope Printing 3 Tap Install Printhead 4 Lift the cover the ink cartridge moves to the front position 5 Flip the ink cartridge guard open 6 Remove the ink cartridge as shown on the label to the right of the cartridge holder 10 Maintenance Pitney Bowes User...

Страница 103: ...7 Squeeze the two gray tabs on either side of the printhead 8 Lift and tilt the printhead gently to the right 10 Maintenance Pitney Bowes User Guide November 2020 103 ...

Страница 104: ...ad up and out of the holder 10 Note the location of the plastic alignment tabs and the orientation of the printhead so that you can install the new printhead correctly 10 Maintenance Pitney Bowes User Guide November 2020 104 ...

Страница 105: ... of the printhead and sliding the plastic alignment pins into the lower slot of the printhead holder 13 Gently push the printhead into place until it snaps into position 14 Install the ink cartridge see the label to the right of the cartridge holder 15 Rotate the guard back to the closed position 10 Maintenance Pitney Bowes User Guide November 2020 105 ...

Страница 106: ...ioning properly Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly 1 Unscrew the plastic thumbscrew under the moistener base 2 Lift the moistener brush assembly off the top of the moistener base 10 Maintenance Pitney Bowes User Guide November 2020 106 ...

Страница 107: ...3 Turn the assembly over and slide the moistener brush out of the holder 4 Locate the wick with metal grate on the moistener base 10 Maintenance Pitney Bowes User Guide November 2020 107 ...

Страница 108: ...y on top of the moistener base and secure with the plastic thumbscrew Filling the moistener tank Fill the moistener tank periodically with E Z Seal to seal your envelopes 1 Check the level of E Z Seal in your moistener tank 2 Add enough E Z Seal to bring the sealant level up to the bottom of the fill hole Do not overfill your tank 3 If the tank is empty allow 30 minutes for the moistener brush and...

Страница 109: ...n external scale if you send large volumes of mail such as parcels and packages 1 If you are using the a scale that is located on top of the machine remove the scale by it lifting off 10 Maintenance Pitney Bowes User Guide November 2020 109 ...

Страница 110: ...t and select the scale you are installing 6 Tap Continue 7 Following the on screen instructions swipe to the left and unbox the scale 8 Position and level the scale The scale has a level bubble under its lid Ensure the bubble is within the circle of the level bubble by adjusting the round feet of the scale 10 Maintenance Pitney Bowes User Guide November 2020 110 ...

Страница 111: ...e Scale option 15 Place your mail on the scale 16 Tap Apply Avoiding envelope sealing issues Prevent sealing issues by having adequate sealant in the moistener tank placing the envelope correctly on the feed deck and maintaining the wick or brush in the moistener l Check the level of sealant in the moistener tank and add more if required 10 Maintenance Pitney Bowes User Guide November 2020 111 ...

Страница 112: ...oblems Ensure you feed envelopes correctly to help prevent feeding problems Actions you can take to ensure that your envelopes feed correctly Feeding mail 1 For your first envelope hold the far edge of the envelope against the back wall of the feeder 2 Slide the envelope into the feeder until you feel it touch the rollers You hear the motor begin Do not release the envelope until the feeder grabs ...

Страница 113: ...eventive action To prevent envelope feeding problems l Use a can of non flammable compressed air and blow on the feed deck on the left side and work toward the transport deck on the right side Make sure to remove all the dust and debris Moving your device Move your device safely whether you are moving it across the room or to a new facility 1 If you have a scale remove it from the device 2 Remove ...

Страница 114: ...11 Supplies In this section Supplies 115 ...

Страница 115: ... SL CKE01 Dust Remover Dual Pack SL CKA01H Equipment Surface Cleaner Dual Pack SL CKS01 Wet Alcohol Wipes Pack of 50 SL CKW01 Equipment Wipes Pack of 50 SL CKW02 Dry Lint Free Wipes Pack of 300 SL CKW03 Late Mail Envelopes 325x230mm Pack of 200 PBSV92034 Pitney Bowes Envelopes DL Gummed Window White 90gsm pk1000 PBENV15 Pitney Bowes Envelopes DL Gummed Plain White 90gsm pk1000 PBENV16 Pitney Bowes...

Страница 116: ...inuous Direct Thermal Labels 1 Roll 117317P Optional Accessories Description Part Code Number PCN Integrated scale MP81 External USB platform scale 15 kg MT30 External USB platform scale 35 kg MT70 USB Hub 1E85026 Envelope drop stacker HZ80001 11 Supplies Pitney Bowes User Guide November 2020 116 ...

Страница 117: ...formation In this section Royal Mail requirements 118 Sections of the meter impression 118 Postal Security Device 119 Parts of the SendPro C SendPro 119 Connections on the back of the device 120 Specifications 120 ...

Страница 118: ... your Postal Authority l If you move to another address you must update the Postal Authority records Call your local machine supplier for advice l Postal printing ink and the tape sheets for putting postage on larger items must conform to postal specifications For best performance obtain ink cartridges and tape sheets direct from your machine supplier Sections of the meter impression The meter imp...

Страница 119: ...scale Weigh envelopes and packages 2 Optional thermal label printer Prints shipping labels without using ink 3 Color touchscreen display Process envelopes and packages or ship tablet style 4 Ink access cover Opens to allow access to the ink cartridges find the model and serial numbers inside 5 Semi automatic feeder Feeds and seals envelopes Also feeds postcards and tape strips 6 Envelope moistener...

Страница 120: ...SB port type B host use for l Service operations 3 RJ45 use for l Wired network connection Specifications Review the specifications of your SendPro C SendPro including the throughput ink cartridge yield and other component details Power requirements l 100 240 VAC 50 60 Hz 1 0 A Operating Temperature l 13 C to 35 C Sound Level l Less than or equal to 70 dBA re 20 micro Pascal in accordance with ISO...

Страница 121: ...tal conditions Ports l 2 USB port type A host connectors for external peripherals scale barcode scanner report or label printer HUB keyboard l 1 USB peripheral port type B used only by PB service representatives l 1 RJ45 wired network connector Display l 7 inch tablet 169 pixels inch Print Resolution l 300 H x 600 V dpi Print Image Area l 25 4 mm x 180 mm Tapes and Strips l Self adhesive dual tape...

Страница 122: ...13 Safety In this section Important safety notes 123 ...

Страница 123: ...ay from all moving parts l Do not remove covers or defeat safety interlock switches Covers enclose hazardous parts that should only be accessed by properly trained service personnel Immediately report to service any damaged or non functioning components that renders the unit unsafe l Place the unit in an accessible location to allow for proper venting of the equipment and to facilitate servicing l...

Страница 124: ...pose l Always follow the specific occupational safety and health standards for your workplace l This product contains a lithium ion battery The battery must be recycled or disposed of properly If you are leasing this product you must return it to Pitney Bowes Alternatively contact your local waste disposal or recycle facility for instructions on how to dispose of it properly l This equipment conta...

Страница 125: ...14 Technical Support In this section Contacting Pitney Bowes 126 ...

Страница 126: ...here any error messages displaying l Attempts to fix o What steps have you already tried to fix the problem o If you tried what happened Technical and Account Support Visit our website at https www pitneybowes com uk support Pitney Bowes Supply Line Visit our website at copy the URL and paste it into a browser https www pitneybowes co uk shop home en uk storeuk Note Customer service representative...

Страница 127: ...15 Third party software In this section Third party software 128 ...

Страница 128: ...nse can be downloaded from http www apache org licenses LICENSE 2 0 html The source code for this software is available from https commons apache org proper commons io download_io cgi l Org greenrobot eventbus which is licensed under the Apache License Version number 2 0 The license can be downloaded from http www apache org licenses LICENSE 2 0 html The source code for this software is available ...

Страница 129: ...n be downloaded from https javaee github io glassfish LICENSE The source code for this software is available from https javaee github io glassfish l CalligraphyXamarin which is licensed under the Apache License Version number 2 0 The license can be downloaded from http www apache org licenses LICENSE 2 0 html The source code for this software is available from https github com mikescandy Calligrap...

Страница 130: ...very reasonable effort to assure the accuracy and usefulness of this guide however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products 3001 Summer Street Stamford Connecticut 06926 www pitneybowes com ...

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