P.RG F4202N
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HBK 939800036-A1
Troubleshooting
Ensure that you do not have a Web proxy enabled on your computer. Go to
the Control Panel and click on Internet Options. Select the Connections tab
and click on the LAN Settings button at the bottom. Make sure that the Proxy
Server option is unchecked.
If you cannot browse to the Router, use the
winipcfg
utility in Windows
98/ME to verify that your computer has received the correct address informa-
tion from the Router. From the Start menu, choose Run and then enter
winipcfg
. Check that the computer has an IP address of the form
192.168.1.xxx (where xxx is in the range 2-254), the subnet mask is
255.255.255.0, and the default Router is 192.168.1.1 (the address of the
Router). If these are not correct, use the Release and Renew functions to
obtain a new IP address from the Router. Under Windows 2000 and Win-
dows XP, use the
ipconfig
command-line utility to perform the same func-
tions.
CONNECTING TO THE
INTERNET
If you can browse to the Router configuration screens but cannot access sites
on the Internet, check the following:
Confirm that the physical connection between the Router and the fiber line is
OK, and that the WAN LED on the Router is GREEN on.
Ensure that you have entered the correct information into the Router configu-
ration screens as required. Use the “Internet Settings” screen to verify this.
Check that the user name and password are correct.
Ensure that your computers are not configured to use a Web proxy. On Win-
dows computers, this can be found under Control Panel >Internet Options >
Connections.
FORGOTTEN PASSWORD
AND RESET TO FACTORY
DEFAULTS
If you can browse to the Router configuration screen but cannot log on because
you do not know or have forgotten the password, follow the steps below to reset
the Router to it’s factory default configuration.
All your configuration changes will be lost, and you will need to configure again your network before
you can re-establish your Router connection to the Internet. Also, other computer users will lose their
network connections whilst this process is taking place, so choose a time when this would be conven-
ient.
1.
Switch off the Router.
2.
Disconnect all your computers and the telephone line from the Router.
3.
Re-apply power to the Router, and wait for it to finish booting up.
4.
Press the Reset button on the rear panel for a while.
5.
The Router will restart, and when the start-up sequence has completed,
browse to: http://192.168.1.1 and configure your network.
6.
Reconnect your network as it was before.