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Symptom
Cause/solution
Reference pages
Images are displayed blurry.
•
Is the focus adjusted correctly?
Check if the focus is adjusted correctly.
Installation Guide
Out-of-focus occurred
immediately after turning on
the power.
•
After turning on the camera, temporarily out-of-focus
occurred while focusing and zoom adjustment were
being performed.
–
The image is not being
refreshed.
•
Depending on the version of your browser, there
might be difficulties refreshing the picture, etc.
Basic Information
•
Depending on the traffic of the network or the
concentration of access to the camera, there might
be difficulties displaying the camera picture.
Request the camera picture using the web browser
such as by pressing the [F5] key, etc.
-
No image is displayed (or too
dark).
•
Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness].
Images are displayed washed
out.
•
Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness].
•
Is there a log about failure for the IR light or internal
camera fan in “System log” of “Maintenance”?
If the log is displayed, the IR light or internal camera
fan may be damaged. Contact the dealer for further
information.
•
Is the IR light off?
Turn the IR light on in the image adjust screen.
No image is displayed on the
“Live” page.
•
Press the [F5] key on the keyboard of the PC or click
the [Live] button.
Images are not displayed or
not refreshed smoothly.
•
Delete temporary internet files as follows.
1.
Select “Internet Options...” under “Tools” on the
menu bar of Internet Explorer. The “Internet
Options” window will be displayed.
2.
Click [Delete] of [Access History].
3.
Only check [Temporary Internet Files and
Website Files] in [Deleting Access History] and
then click the [Delete] button.
-
•
The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
-
When clicking the back button
of the web browser, the
screen is not displayed
correctly.
•
Press the [F5] key on the keyboard to refresh the
display.
-
Operating Instructions
97
3 Others