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Symptom
Cause/solution
Reference pages
Authentication window is
displayed repeatedly.
•
Is the user name and password changed?
While accessing the camera, when changing the
user name and password of another user logging
into the camera on another web browser, the
authentication window will be displayed each time
the screen is changed or refreshed. Close the
browser and access the camera again.
•
Have you changed the [Authentication] setting?
When the [Authentication] setting has been
changed, close the web browser, and then access
the camera again.
-
It takes time to display the
screen.
•
Are you accessing the camera in the HTTPS mode?
In this mode, the refresh interval becomes slower
due to decode procession.
-
•
Are you accessing another camera in the same local
network via a proxy server?
Configure the web browser to not use the proxy
server.
-
•
Are two or more users browsing the camera images
simultaneously?
It may take time to display the screen or refresh
interval may become slower when two or more users
browse the camera images simultaneously.
-
No image is displayed.
•
Is the viewer software installed on the PC?
Install the viewer software on a PC.
•
Is the cellular phone/tablet terminal in use support
the 320
´
240 or VGA resolution? Or is the image
data size too big to display images on the cellular
phone/tablet terminal?
Refer to the manuals provided with the cellular
phone/tablet terminal in use for the restrictions of
image data sizes.
-
No image is displayed. / Older
images or logs are displayed.
•
When [Check every time I visit the webpage] is not
selected for [Check for newer versions of stored
pages:] in the [Temporary Internet Files] section,
images sometimes may not be displayed on the
“Live” page.
In this case, do the following.
1.
Select [Internet Options...] from [Tools] on the
menu bar of Internet Explorer. The [Internet
Options] window will be displayed.
2.
Click the [Settings] button in the [Browsing
history] section on the [General] tab, and then
select [Every time I visit the webpage] for [Check
for newer versions of stored pages:] in the
[Temporary Internet Files] tab on the [Website
Data Settings] window.
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96
Operating Instructions
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