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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.
Symptom
Cause/solution
Reference
Recording cannot be performed.
• Is "On" is selected for "Recording mode"?
Check whether the settings are appropriate.
• Are the settings of the schedules appropriate?
Check whether the settings are appropriate.
Cannot play back images.
• Are there any recorded images on the hard disk drives?
Check if there are recorded images.
• Users who have logged into the system may not be
authorized to playback images recorded on the hard
disk drives.
Check the user level settings of these users.
• Users who have logged into the system may not be
authorized to display the images from cameras.
Check the user level settings of these users.
Audio is not output from the cam-
era.
Or audio is accompanied by noise.
• Is the audio encoding format of the camera set to
"G.726(32kbps)" or "AAC-LC(64kbps)"?
This recorder supports "G.726(32kbps)" or
"AACLC(64kbps)" only. Check the setting of the con-
nected camera.
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• Is other than "Selected camera" selected for "Audio
output camera" in the "Monitor" - "Advanced setup"
tab?
Check whether the setting is appropriate.
Cannot control the cameras.
• Check whether the camera numbers and IP addresses
that are displayed on the setup menu - the "Advanced
setup" menu - the [Camera] page - [Camera registra-
tion] tab.
• Check if the user name and password has correctly
been entered on the setup menu - the "Basic setup"
menu - the [Camera] page - [Camera registration] -
[Registered information] tab.
The message "Please insert a
medium." is displayed even after an
external storage device is inserted.
• After the external storage device is inserted, it may take
time to recognize the medium. Close the message win-
dow and wait for a while before retry.
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