FAQs
123
Problem
Actions
HDMI
Sound is unusual
•
Set the sound setting of the connected equipment to “2ch L.PCM”.
•
Check the [HDMI1 / 2 / 3 / 4 Input] setting in the Sound Menu.
(p. 45)
•
If digital sound connection has a problem, select analogue sound
connection.
(p. 117)
Pictures from
external equipment
are unusual when
the equipment
is connected via
HDMI
•
Check the HDMI cable is connected properly.
(p. 110)
•
Turn the TV and equipment Off, then turn them On again.
•
Check an input signal from the equipment.
(p. 119)
•
Check the output resolution of the equipment.
•
Use equipment compliant with EIA/CEA-861/861D.
Network
Cannot connect to
the network
•
Check the LAN cable is connected properly.
(p. 92)
•
Check the connections and settings.
(p. 92 - 97)
•
Check the network equipment and network environment.
•
The router may not be set to issue IP address automatically. If the
network administrator prefers to allocate an IP address, set an IP
address manually.
(p. 94)
•
The router may be using MAC address filtering (security setting).
Confirm the MAC Address of this TV (p. 97) and set the router to be able
to use it.
•
If the problem persists, consult your Internet Service Provider or
telecommunications company.
Cannot select the
file during DLNA
operations
•
Is media server of the connected equipment prepared?
(p. 91)
•
Check applicable data format.
(p. 114, 115)
Cannot operate
VIERA Connect
•
Check the connections and settings.
(p. 92 - 97)
•
The server or connected line might be busy now.
Other
The TV does not
switch On
•
Press and hold the standby On / Off switch on the remote control for
about 1 second if Power LED is red.
•
Check the mains lead is plugged into the socket.
•
The fuse in the mains plug may have blown. Replace it with one of an
identical rating
(p. 4)
The TV goes into
Standby mode
•
Auto power standby function is activated.
(p. 10)
•
The TV enters Standby mode about 30 minutes after analogue broadcast
ends.
The remote control
does not work or is
intermittent
•
Are the batteries installed correctly?
(p. 7)
•
Has the TV been switched On?
•
The batteries may be running low. Replace them.
•
Point the remote control directly at the front of the TV (within about 7 m
and a 30 degree angle of the front of the TV).
•
Situate the TV so that sunshine or other sources of bright light do not
shine on the TV’s remote control signal receiver.
Parts of the TV
become hot
•
Temperature rises of parts of the front, top and rear panels will not pose
any problems in terms of performance or quality of the TV.
Permanently lit
spots on screen
•
Due to production process involved in this technology this may result in
some pixels which are permanently lit or unlit. This is not a malfunction.
Overcurrent error
message appears
•
The connected USB device might cause this error. Remove the device
and turn the TV Off with Mains power On / Off switch, then turn it On
again.
•
Check if foreign objects are inside the USB port.
An error message
appears
•
Follow the message’s instructions.
•
If the problem persists, contact your local Panasonic dealer or the
authorized Service Centre.
