FAQs
122
Problem
Actions
Screen
Chaotic image, noisy
•
Set [P-NR] in the Picture Menu (to remove noise).
(p. 42)
•
Check nearby electrical products
(fluorescent lamp, DECT phones, mobile phones, microwave, etc.).
No image can be
displayed
•
Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the
minimum?
(p. 42)
•
Please also refer to “Neither image nor sound is produced”
(p. 121)
Blurry or distorted
image
(no sound or low volume)
•
Reset channels.
(p. 52, 53)
•
Please also refer to “Neither image nor sound is produced”
(p. 121)
Unusual image is
displayed
•
Turn the TV Off with Mains power On / Off switch, then turn it On again.
•
If the problem persists, initialise all settings
[Shipping Condition] (p. 67)
Sound
No sound is
produced
•
Is Sound Mute active?
(p. 9)
•
Is the volume set to the minimum?
•
Is Speaker Selection (VIERA Link) set to [TV]?
•
Please also refer to “Neither image nor sound is produced”
(p. 121)
Sound level is
low or sound is
distorted
•
Sound signal reception may be deteriorated.
•
Set [NICAM] (p. 44) in the Sound Menu to [Off]. (Analogue only)
•
Please also refer to “Neither image nor sound is produced”
(p. 121)
Unusual sound
from the TV
•
When power is on, whirring sound of cooling fan or drive noise may be
heard from inside the TV (not a sign of faulty operation).
3D
Cannot see 3D
images
•
Has the 3D Eyewear been switched On?
•
Ensure that [3D Mode Selection] is set to [3D].
(p. 38)
•
Some 3D image signals may not be automatically recognised as 3D images.
Set [3D Mode Selection (Manual)] to match the picture format.
(p. 38)
•
Check that there are no obstacles between the infrared sensors on the TV
and the 3D Eyewear. If the 3D Eyewear stops receiving the infrared signal
for about 5 minutes, the 3D Eyewear will be turned off automatically.
•
Check the available area to use the 3D Eyewear.
(p. 37)
•
Depending on the person, the 3D images may be difficult to see, or
cannot be seen, especially in users that have a different level of eyesight
between the left and right eyes.
Take the necessary steps (wearing glasses etc.) to correct your eyesight before use.
3D Eyewear
is turned off
automatically
•
Check that there are no obstacles between the infrared sensors on the TV
and the 3D Eyewear or that the 3D Eyewear is placed inside the coverage
area (p. 37). If the 3D Eyewear stops receiving the infrared signal for
about 5 minutes, the 3D Eyewear will be turned off automatically.
There is something
wrong with the 3D
images
•
Check the setting of [Picture Sequence] or [Edge Smoother].
(p. 39)
The indicator lamp does
not light when pressing
the power button on the
3D Eyewear
•
The battery may be running low or flat. Recharge it.
The battery of 3D
Eyewear does
not charge, or
operation time
is short when
charged.
•
Is the charging cable connected properly?
Check the connection.
(p. 35)
•
Is the TV in Standby mode?
Do not turn the TV Off with Mains power On / Off switch during charging.
•
If operation time is very short even when the battery is charged, the
battery has reached the end of its lifespan. Please consult with the place
of purchase.
Digital Channel
No programmes
shown on TV Guide
•
Reset channels.
(p. 52, 53)
•
Check the digital transmission by contacting Digital UK on
08456 50 50 50 or at www.digitaluk.co.uk
•
Check the analogue broadcast (if still available in your area).
•
Consult an aerial or dish engineer to check the alignment of your aerial or dish.
Cannot find a
channel you have
previously watched
•
The channel may broadcast for part of the day.
•
Check the channel in the TV Guide.
(p. 23)
•
Channel position numbers may be changed by broadcasters.
•
Reset channels.
(p. 52, 53)
