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Problem
Cause
Detergent and foam
There’s not much
foam
● This can happen if you’ve put powder detergent directly into
the drum – you must put it in the detergent drawer.
● The amount of foam can vary, depending on the
temperature, level and softness of your water.
● You may not be using enough detergent.
● You may be using a reduced-foam type of detergent.
● Heavily soiled laundry can reduce the amount of foam.
● Larger loads of laundry can also reduce the amount of foam.
There’s a lot of foam
● The amount of foam can vary, depending on the
temperature, level and softness of your water.
● You may have used too much detergent.
● The type of detergent you use could cause excess foam.
There’s no foam
● This can happen if you’ve put powder detergent directly into
the drum – you must put it in the detergent drawer.
● If your laundry has collected to one side of the drum, water
will be supplied automatically to correct the imbalance – and
this will prevent the foam wash.
● The amount of foam can vary, depending on the
temperature, level and softness of your water.
Fabric softener
overflows
● You may have exceeded the MAX level on the detergent
drawer. (see page 11)
● You may have spilt the liquid by closing the detergent drawer
too sharply.
There’s a residue of
powder detergent at
the end of the wash
● This can happen if you’ve put powder detergent directly into
the drum – you must put it in the detergent drawer.
Noise
There’s an unusual
noise or vibration
● Check there’s nothing metal in the drum.
● Make sure the anchor bolts used in transportation have been
removed.
● Check the washing machine is on a flat, stable surface.
● If none of the above seem to be causing the problem,
contact your nearest Customer Service Centre.
There’s a noise when
the water drains away
● This is normal: it’s the pump starting and stopping.
There’s a fan noise
● This is normal: it’s the fan cooling electric parts.
Others
The electricity supply
cuts out while the
washing machine’s on
● The washing machine will stop, and won’t start by itself
when the power comes back on. You’ll need to select a
programme and start it again.
A circuit breaker trips
the electricity supply
● The washing machine will stop, and won’t start by itself
when you reset the breaker.
● You’ll need to find out what caused the breaker to trip, and
put this right. Then reset the breaker, turn your electricity
supply back on, and start the washing machine again.
The water supply is
disrupted
● When the water comes back on, it may be impure at first.
You’ll need to disconnect the water-supply hose and drain
any impure water through the tap before using your washing
machine again. Remember to re-connect the water-supply
hose first.
The display isn’t
clear
● This is probably because your washing machine is in a
brightly lit or sunny position.
Fault Checklist
NA-168VX2_Eng.indb 30
2010-1-26 13:05:57
