1.2 Receiving Group Features
36
Feature Guide
Conditions
•
Group Call Waiting (
→
1.2.2.2 Group Call Distribution) cannot be used simultaneously with VIP Call.
Even if VIP Call mode is enabled, it will not function when group extensions have turned on Call Waiting.
Call Waiting must be turned off on all member extensions in order for VIP Call to function.
1.2.2.5
Overflow Feature
Description
When all agents in an incoming call distribution (ICD) group are handling calls, additional calls can be
directed to a queue. When the queue is unable to accommodate additional calls (
→
[628]), its calls can be handled by the Overflow feature. This feature can direct calls to an overflow
destination. Overflow destinations can be assigned for each ICD group and each time mode.
[Available Destination]
The following can be used as overflow destinations.
Overflow
Feature
Description
Works When:
Conditions
ICD Group
Overflow
Redirects calls to a different
overflow destination depending
on the reason for the overflow.
A destination can be assigned
for each time mode.
a)
There is no space in the
queue.
A destination must be
assigned. (
→
Destination When All
Busy [627])
b)
A Queuing Time Table is not
assigned and there are no
extensions logged-in.
c)
An Overflow command is
assigned to the Queuing
Time Table.
A destination must be
assigned. (
→
Destination for Overflow
Time Expiration [625])
d)
The Overflow time (Overflow
time [626]) expires.
e)
Manual Queue Redirection is
performed. (Pressing the
Hurry-up button.)
Destination
Availability
Wired Extension (PT/SLT)
PS
ICD Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analog Remote Maintenance
Содержание KX- TAW848
Страница 5: ...Feature Guide 5 V VM Voice Mail VPS Voice Processing System X XDP eXtra Device Port ...
Страница 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Страница 60: ...1 5 Making Call Features 60 Feature Guide User Manual References 1 2 1 Basic Calling ...
Страница 167: ...Feature Guide 167 Section 2 System Configuration and Administration Features ...
Страница 182: ...2 2 System Configuration Software 182 Feature Guide 3 2 2 Manager Programming ...
Страница 196: ...2 4 Fault Recovery Diagnostics 196 Feature Guide ...
Страница 197: ...Feature Guide 197 Section 3 Programming Instructions ...
Страница 232: ...3 3 PT Programming 232 Feature Guide ...
Страница 233: ...Feature Guide 233 Section 4 KX TAW848 Maintenance Console Operating Instructions ...
Страница 545: ...4 14 ARS 8 Feature Guide 545 Feature Guide References 1 9 1 Automatic Route Selection ARS ...
Страница 568: ...4 16 Maintenance 10 568 Feature Guide ...
Страница 569: ...Feature Guide 569 Section 5 Appendix ...
Страница 577: ...Feature Guide 577 Index ...
Страница 583: ...Index Feature Guide 583 ...