1.2 Receiving Group Features
30
Feature Guide
1.2.2.2
Group Call Distribution
Description
Each incoming call distribution (ICD) group has a specified number of extensions which can handle calls at
the same time. (
→
Maximum Number of Agents [632]) This allows you to devote some of your staff to
answering calls (call agents) while others carry on with their work. As calls are directed to the group, they
are distributed to extensions using the desired distribution method until the preprogrammed number of
agents are busy with calls. Once this number is exceeded, new calls to the group are placed in a queue (
→
1.
Distribution Method
Each ICD group can use a different method of distributing calls to its member extensions (
→
Distribution Method [624]), described below.
Distribution Method
Description
Uniform Call Distribution
(UCD)
Available extensions are searched for in the order in which they were
assigned to the group, starting with the extension assigned after the last
extension to answer a call. Searching is circular, i.e., if a call is answered
by the last extension assigned to the group, the next call will start
searching for an available extension beginning with the first extension.
Priority Hunting
Available extensions are searched for in the order in which they were
assigned to the group.
Extn.
A
Starts searching from
extn. B. (Skips extn. A.)
Received
the last call.
Extn.
B
Extn.
C
Extn.
D
Extn.
A
1st Priority
2nd Priority
3rd Priority
...Priority
Always searches beginning with the
first extension assigned to the group.
Extn.
B
Extn.
C
Extn.
X
Содержание KX- TAW848
Страница 5: ...Feature Guide 5 V VM Voice Mail VPS Voice Processing System X XDP eXtra Device Port ...
Страница 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Страница 60: ...1 5 Making Call Features 60 Feature Guide User Manual References 1 2 1 Basic Calling ...
Страница 167: ...Feature Guide 167 Section 2 System Configuration and Administration Features ...
Страница 182: ...2 2 System Configuration Software 182 Feature Guide 3 2 2 Manager Programming ...
Страница 196: ...2 4 Fault Recovery Diagnostics 196 Feature Guide ...
Страница 197: ...Feature Guide 197 Section 3 Programming Instructions ...
Страница 232: ...3 3 PT Programming 232 Feature Guide ...
Страница 233: ...Feature Guide 233 Section 4 KX TAW848 Maintenance Console Operating Instructions ...
Страница 545: ...4 14 ARS 8 Feature Guide 545 Feature Guide References 1 9 1 Automatic Route Selection ARS ...
Страница 568: ...4 16 Maintenance 10 568 Feature Guide ...
Страница 569: ...Feature Guide 569 Section 5 Appendix ...
Страница 577: ...Feature Guide 577 Index ...
Страница 583: ...Index Feature Guide 583 ...