![background image](http://html.mh-extra.com/html/panasonic/kx-taw848/kx-taw848_features-manual_263241029.webp)
1.2 Receiving Group Features
Feature Guide
29
3.
VIP Call
[
→
ICD groups can be assigned a priority, allowing calls in higher-priority groups to be answered before
calls in lower-priority groups.
4.
Overflow Feature
[
→
When calls cannot be answered or queued, they can be redirected to a preprogrammed destination via
ICD Group Overflow.
5.
ICD Group Control Features
Conditions
•
An extension can belong to more than one ICD group.
•
G-DN button
Normally incoming calls will arrive on a CO button or on the INTERCOM button of an extension user's
telephone. When a call arrives, a button will light accordingly. In this situation however, it is difficult to
tell whether an incoming call is directed to the individual user, or to an ICD group the user belongs to.
Using flexible buttons, extension users can create a Group Directory Number (G-DN) button for each
ICD group they are a member of. These buttons can then be used to receive incoming calls to the
corresponding group, indicate the user's Log-in/Log-out status, etc.
An extension can have more than one G-DN button for the same ICD group. (
Multiple G-DN
). If every
G-DN button of the same group is occupied on all agents' telephones, the next incoming call will be held
in a queue or will overflow.
Even though an extension can have a G-DN button for an ICD group that the extension is not a member
of, the G-DN button will not receive calls to that group and will have no function.
•
Group FWD
The Call Forwarding (FWD) feature can be programmed for each ICD group, allowing all calls to that
group to be forwarded to a specific destination. The forward destination can be an outside party if the
COS assigned to the group allows it.
•
Internal Call Block
Internal calls from an extension to an ICD group can be restricted based on the COS assigned to the
extension and the group.
Feature Guide References
Feature
Description
Details in
Log-in/Log-out
Member extensions can join (log-in) the
group to handle calls, or leave (log-out) the
group to take a break.
Wrap-up time can be given to users after
each call, allowing them time to finish their
paperwork before being eligible to receive
a new call.
Содержание KX- TAW848
Страница 5: ...Feature Guide 5 V VM Voice Mail VPS Voice Processing System X XDP eXtra Device Port ...
Страница 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Страница 60: ...1 5 Making Call Features 60 Feature Guide User Manual References 1 2 1 Basic Calling ...
Страница 167: ...Feature Guide 167 Section 2 System Configuration and Administration Features ...
Страница 182: ...2 2 System Configuration Software 182 Feature Guide 3 2 2 Manager Programming ...
Страница 196: ...2 4 Fault Recovery Diagnostics 196 Feature Guide ...
Страница 197: ...Feature Guide 197 Section 3 Programming Instructions ...
Страница 232: ...3 3 PT Programming 232 Feature Guide ...
Страница 233: ...Feature Guide 233 Section 4 KX TAW848 Maintenance Console Operating Instructions ...
Страница 545: ...4 14 ARS 8 Feature Guide 545 Feature Guide References 1 9 1 Automatic Route Selection ARS ...
Страница 568: ...4 16 Maintenance 10 568 Feature Guide ...
Страница 569: ...Feature Guide 569 Section 5 Appendix ...
Страница 577: ...Feature Guide 577 Index ...
Страница 583: ...Index Feature Guide 583 ...