1.2 Receiving Group Features
26
Feature Guide
[Available Destination]
The following can be used as overflow destinations assigned to an idle extension hunting group.
•
FWD/DND Mode
While searching for an idle extension, any extension which has set FWD—All Calls or DND will be
skipped.
Feature Guide References
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)
1.2.2
Incoming Call Distribution (ICD) Group Features
1.2.2.1
Incoming Call Distribution (ICD) Group Features—
OVERVIEW
Description
An incoming call distribution (ICD) group is a group of extensions which is assigned a floating extension
number. This floating extension number allows extensions in the group to answer calls directed to the group,
as opposed to calls directed to just a single extension. ICD groups and their member extensions can be
programmed in a variety of ways to handle incoming calls as desired.
The number of agents (extensions which can handle calls at the same time) is programmable for each ICD
group, and each group can be assigned a distribution method used to distribute incoming calls to its agents.
Once all agents are busy, additional calls can be placed in a queue as they are received. When the number
of calls in the queue reaches a specified limit, they can be redirected to another destination.
Extensions are assigned as members of an ICD group through system programming (
→
Member [620]), and can belong to more than one group.
Destination
Availability
Wired Extension (PT/SLT)
PS
ICD Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analog Remote Maintenance
Idle Line Access no. + Phone no.
CO Line Group Access no. + CO Line Group no. +
Phone no.
Содержание KX- TAW848
Страница 5: ...Feature Guide 5 V VM Voice Mail VPS Voice Processing System X XDP eXtra Device Port ...
Страница 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Страница 60: ...1 5 Making Call Features 60 Feature Guide User Manual References 1 2 1 Basic Calling ...
Страница 167: ...Feature Guide 167 Section 2 System Configuration and Administration Features ...
Страница 182: ...2 2 System Configuration Software 182 Feature Guide 3 2 2 Manager Programming ...
Страница 196: ...2 4 Fault Recovery Diagnostics 196 Feature Guide ...
Страница 197: ...Feature Guide 197 Section 3 Programming Instructions ...
Страница 232: ...3 3 PT Programming 232 Feature Guide ...
Страница 233: ...Feature Guide 233 Section 4 KX TAW848 Maintenance Console Operating Instructions ...
Страница 545: ...4 14 ARS 8 Feature Guide 545 Feature Guide References 1 9 1 Automatic Route Selection ARS ...
Страница 568: ...4 16 Maintenance 10 568 Feature Guide ...
Страница 569: ...Feature Guide 569 Section 5 Appendix ...
Страница 577: ...Feature Guide 577 Index ...
Страница 583: ...Index Feature Guide 583 ...