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Part Number 900-0287-01 Rev AB
Published July 2005

VCX

Telephone Guide

Telephones

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3102 Business Telephone

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2102 Business Telephone

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3101 Basic Telephone

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2101 Basic Telephone

Attendant Consoles

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3105 Attendant Console

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VCX Complement Attendant Software

VCX

™

IP Telephony Module

System Release 6.0

Содержание 3102

Страница 1: ...shed July 2005 VCX Telephone Guide Telephones 3102 Business Telephone 2102 Business Telephone 3101 Basic Telephone 2101 Basic Telephone Attendant Consoles 3105 Attendant Console VCX Complement Attenda...

Страница 2: ...le named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government age...

Страница 3: ...ation Sources 14 2 VCX BASIC TELEPHONE MODEL 2101 Buttons and Controls 16 3 VCX BUSINESS TELEPHONE MODEL 2102 Buttons and Controls 20 Access Buttons 23 Line Status Lights 24 4 VCX BASIC TELEPHONES MOD...

Страница 4: ...lls 52 Redialing a Call 53 Making External Calls 53 Making a Call to a Remote Office 54 Using Unique Extensions 54 Using Site Codes 54 Class of Service Override 55 Terminating Calls 56 Using the Telep...

Страница 5: ...ice Mail 78 Transferring a Call to Another User s Voice Mail 79 Call Waiting 81 Speed Dialing 81 Configuring Speed Dial Numbers 82 Dialing Speed Dial Numbers 83 Call Forwarding 84 Call Forward Ring No...

Страница 6: ...d Line Calls 112 Directed Call Pickup and Bridged Line Calls 112 Attendant Console and Bridged Line Calls 112 Hunt Groups and Bridged Line Calls 113 MWI and Bridged Line Calls 113 Logging Out 113 A TE...

Страница 7: ...ea network LAN not through a traditional telephone connection Your telephone is connected to the 3Com system through an RJ45 Ethernet connector instead of through an RJ11 telephone connection Your tel...

Страница 8: ...ta or potential damage to an application system device or network Warning Alerts you to potential personal injury Table 2 Text Conventions Convention Description Screen displays This typeface represen...

Страница 9: ...rface AT A GLANCE IP Messaging Module User Guide 3Com Native Interface IP Messaging Traditional Interface AT A GLANCE IP Messaging Module User Guide Traditional Interface IP Messaging Module Operation...

Страница 10: ...e mail comments about this guide or about any Voice product documentation to VOICE_Techpubs_comments 3com com Include the following information with your comments Document title Document part number...

Страница 11: ...eral description of your VCX telephone and describes the steps you must complete to use your phone This chapter includes the following topics VCX Telephone Overview Initial Voice Mailbox Setup Configu...

Страница 12: ...telephone such as telephone button functions making and forwarding calls and speed dialing In addition your account includes a voice mailbox Voicemail features are provided by 3Com IP Messaging softwa...

Страница 13: ...d you use to log in to your telephone When you change the default voicemail password in the following procedure you automatically change the telephone login password To initialize your mailbox 1 Lift...

Страница 14: ...e Most of the options available through this interface are also available through the TUI See Chapter 10 for more information on using the VCX 7000 User Interface Additional Information Sources You ma...

Страница 15: ...del 2101 Basic Telephone and includes the following topic Buttons and Controls For information about the 3101 and 3101SP Basic Telephones see Chapter 4 For information about the 3105 Attendant Console...

Страница 16: ...et Pressing and releasing the hook switch gives you a dial tone 3 Display Panel Displays telephone status messages Caller ID information if enabled and the number of new messages voice e mail and fax...

Страница 17: ...Monitor and Barge In FWD Universal Allows you redirect incoming calls to another destination unconditionally See Call Forwarding FWD Busy Allows you redirect incoming calls to another destination whe...

Страница 18: ...6 MSG Message button Accesses your messages voice e mail or fax through the VCX Messaging system See the IP Messaging Module User Guide 7 Telephone key pad 8 Volume control buttons Raise or lower the...

Страница 19: ...elephone This chapter includes the following topics Buttons and Controls Access Buttons Line Status Lights For information about the Model 3102 Business Telephone see Chapter 5 For information about t...

Страница 20: ...Guide The light next to the MSG button stays red as long as there is at least one unreviewed message voice e mail or fax in your mailbox 3 Display Panel Displays telephone status messages Caller ID i...

Страница 21: ...oming calls to another destination when your phone is busy See Call Forwarding FWD Ring No Answer Allows you redirect incoming calls to another destination when your phone rings but is not answered Se...

Страница 22: ...s button to access and view the Display Panel Main menu 9 Access buttons with indicator lights See Programmable Access Buttons and Line Status Lights 10 Access buttons without indicator lights See Pro...

Страница 23: ...l intercom calls without picking up the handset An external call a call from outside your VCX system rings to your telephone as usual See Using the Hands Free Feature The light next to the Hands Free...

Страница 24: ...to the first five speed dial codes that you assign using the VCX User Interface through your web browser or the telephone keypad See Speed Dialing The next 2 buttons buttons 8 and 9 are for the Bridg...

Страница 25: ...P Basic Telephones The chapter includes the following topics Buttons and Controls Access Buttons Status Lights for System Appearance Buttons For information about the 2101 Basic Telephone see Chapter...

Страница 26: ...01SP Basic Telephone 1 Soft buttons Use the soft buttons to navigate through Display Panel options A button s function depends on the option selected The buttons are left to right Slct Select Use this...

Страница 27: ...all History Speed Dial Speed dial numbers must be configured through the VCX User Interface which is accessed through the web see Chapter 10 The VCX Model 3101 and 3101SP Basic Telephones have no butt...

Страница 28: ...to access your messages through the voice mail system see the IP Messaging Module User Guide 6 Hold button Places a caller on hold See Putting a Call on Hold 7 Label area for Access buttons The telep...

Страница 29: ...an still hear them Press the button to turn off the telephone s mouthpiece when you are using the handset or the microphone 3101SP only when your telephone is in speaker phone mode To turn off the Mut...

Страница 30: ...access features that are not directly assigned to an Access button on your telephone For example you can use the Feature button to enable and disable Do Not Disturb For more information on feature co...

Страница 31: ...ts for System Appearance Buttons 31 Table 4 Status Indicator Lights for System Appearance Buttons If the light is The line is Off Available for use Steady In use Blinking quickly Ringing Blinking slow...

Страница 32: ...32 CHAPTER 4 VCX BASIC TELEPHONES MODELS 3101 AND 3101SP...

Страница 33: ...siness Telephone This chapter includes the following topics Buttons and Controls Access Buttons Status Lights For information about the Model 2102 Business Telephone see Chapter 3 For information abou...

Страница 34: ...is button to select a displayed item For example you can use this button to automatically dial a previously placed or received call or a missed call Back Use this button to move the cursor backwards o...

Страница 35: ...of telephone features note that some features may not be enabled by your administrator Silent Monitor When enabled by your administrator allows you to monitor another user s phone calls See Silent Mo...

Страница 36: ...area for Access buttons The telephone LabelMaker available through the 3Com web site enables you to define and print a new label for your Access buttons See Printing Labels 9 Telephone key pad 10 Hold...

Страница 37: ...ngs to your telephone as usual See Using the Hands Free Feature The light next to the Hands Free button remains red as long as this option is enabled 18 Headset connector Located on the underside of t...

Страница 38: ...4 OK button Press the OK button to send a call 5 Directory Lists in the Display Panel all the users in your organization and their extensions You can use the Soft Buttons to sort the list and select...

Страница 39: ...a headset connected to the telephone See Using a Headset Status Lights An Access button that is set up for incoming and outgoing calls is called a System Appearance button The light beside each System...

Страница 40: ...40 CHAPTER 5 VCX BUSINESS TELEPHONE MODEL 3102...

Страница 41: ...Console A device that works along with VCX telephones to increase call handling capability In many offices the Attendant Console is used by a receptionist or switchboard operator who is referred to in...

Страница 42: ...xtensions busy available In the current release when you assign a phone extension to an Attendant Console button the button assignment does not become effective until either the Attendant Console is r...

Страница 43: ...endant Console using the LabelMaker utility which is available through the 3Com web site See Printing Labels 6 Label cover tabs Allow you to unsnap the plastic cover to insert labels 7 Access buttons...

Страница 44: ...les you to toggle between the two sets of Access button assignments on the Console Press the Shift button to switch between assignments 1 through 50 and assignments 51 through 100 The Shift button LED...

Страница 45: ...e label holders of your attendant console 12 To save the edited LabelMaker click the Save button at the top of the LabelMaker screen Or you can click File Save As to save the LabelMaker to a new locat...

Страница 46: ...ctory in a series of tabs Each tab sorts the directory by a different type of information for example by last name by department or by extension Figure 9 shows the Complement Attendant Software main w...

Страница 47: ...Purpose Call List Displays Caller ID information name and extension number the status of a call and the duration of the call The number of calls displayed depends on the number of access lines that yo...

Страница 48: ...h one or more VCX call processors CAS can display a global directory of all the users in your organization Note that this option must be configured by your administrator By default CAS displays the lo...

Страница 49: ...telephone models and includes the following topics Logging In to Your Telephone Answering a Call Making Calls Terminating Calls Using the Telephone Display Panel Controlling the Volume Using the Hand...

Страница 50: ...erview and the VCX User Interface online Help If the Display Panel on your phone shows the following information you are not logged in and cannot make calls Use Program btn to login Logged out from PB...

Страница 51: ...apter 8 for information on feature codes Changing Your Password You can change your password through the VCX User Interface see Chapter 10 This changes your password on the VCX call processor However...

Страница 52: ...Hold button to put the new call on hold or hang up the new call and then press the Access button to access the original call For the 2101 Model Telephone 1 Press the Call Toggle button to put the cur...

Страница 53: ...your called party s phone to ring Lift your handset or press the Speaker button You can also lift your handset or press the Speaker button and then press the Redial button The 2101 Model Telephone doe...

Страница 54: ...ension range from 1000 through 1999 Phones at the Atlanta office use an extension range from 2000 through 2999 Phones at the Dallas office use an extension range from 3000 through 3999 In this example...

Страница 55: ...ephone on the same local network For example the telephone in a conference room may be configured to prevent long distance telephone calls You may however need to place a long distance call during a m...

Страница 56: ...er been listened to or acted upon saved or deleted Reviewed A reviewed message has been listened to but has not been acted upon saved or deleted A message may reach this state if you listen to the mes...

Страница 57: ...o monitor another user s phone calls See Silent Monitor and Barge In FWD Universal Allows you redirect incoming calls to another destination unconditionally See Call Forwarding FWD Busy Allows you red...

Страница 58: ...ess the up or down Volume Control buttons repeatedly until the volume is at the level you prefer You can change the volume during a conversation or by listening to the dial tone Headset Volume Model 3...

Страница 59: ...on the underside of the telephone To prepare the headset for all calls on either phone 1 Plug the headset connector into the headset jack on the underside of the telephone 2 Press the Headset button...

Страница 60: ...on your telephone and set it on your desk 2 Put on the headset 3 On the amplifier set the headset button to On Putting a Call on Hold To put a call on hold 1 While you are on a call press the Hold but...

Страница 61: ...for additional information You can also transfer a call to another subscriber s voice mail See Transferring a Call to Another User s Voice Mail Unattended Transfer In an unattended transfer you transf...

Страница 62: ...lers from hearing you by turning off the telephone s microphone when you are using the handset or headset or when your telephone is in speaker phone mode To mute your phone 1 While you are on a call p...

Страница 63: ...sonal non Hunt Group calls go to your call coverage point However Hunt Group calls always ring on a member s phone regardless of the Do Not Disturb setting If your telephone is part of a bridged exten...

Страница 64: ...64 CHAPTER 7 BASIC TELEPHONE OPERATION...

Страница 65: ...X telephone to enhance the operation of your phone A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button This chapter includes th...

Страница 66: ...l information is required the Display Panel prompts you However you can invoke some feature codes without pressing the Feature button by entering special feature code syntax with the telephone keypad...

Страница 67: ...the feature code and extension with a single command 467 1001 You must prepend the feature code with an asterisk and separate the feature code and extension with another asterisk Each element in a fe...

Страница 68: ...ll calls Enable Disable Feature 889 Or 889 See Controlling Caller ID Block Caller ID for next call Enable Disable Feature 890 then destination Or 890 destination See Controlling Caller ID Call Forward...

Страница 69: ...ut Feature 971 then enter hunt group number Or 971 hunt group number See Hunt Groups Hunt Group Status Feature 972 See Hunt Groups Mute Feature 101 See Muting Calls Off Hook Warning Enable Disable Fea...

Страница 70: ...in the Display Panel Silent Monitor Feature 425 See Silent Monitor and Barge In Soft Button 1 Feature 105 Simulates pressing the Slct Select button to select an item in the Display Panel Soft Button 2...

Страница 71: ...l user directory or if enabled the users in the global user directory See Viewing the User Directory Volume DTMF Feature 329 Adjusts the volume heard when a keypad button is pushed After entering Feat...

Страница 72: ...72 CHAPTER 8 FEATURE CODES...

Страница 73: ...through the VCX User Interface This chapter contains the following topics Viewing the Call History Viewing the User Directory Controlling Caller ID Setting up a Conference Call Transferring Your Phone...

Страница 74: ...enu c If you have a Business Telephone press the Call History button Optionally you can press Feature 462 The Call History menu appears in the Display Panel 2 Select one of the follow options a For pl...

Страница 75: ...r administrator By default you can view the local user directory The global directory is also available through the VCX User Interface see Chapter 10 To view the User Directory use one of the followin...

Страница 76: ...hone receiving your call You can control whether the VCX system sends your Caller ID when you make a call You can choose one of the following settings Set one of the following defaults for all your ca...

Страница 77: ...announced Conference In an unannounced conference you conference in the person without notifying that person 1 While on a call press Conference or press Feature 430 The system places your caller on ho...

Страница 78: ...n you do not have to log out of one phone before logging into another 2 From the phone that you want to use as yours enter your phone number and password a Press Program 5 4 or Feature 410 5 4 enter y...

Страница 79: ...at is ringing and all subsequent calls to your voice mailbox by pressing Fwd Mail 3 To disable this feature press Fwd Mail again The light goes out and calls ring normally To forward incoming calls to...

Страница 80: ...For example extension 1001 calls extension 1000 Extension 1000 wants to transfer the call to the voice mailbox of extension 1002 In this case extension 1000 performs the following steps Presses Trans...

Страница 81: ...ersonal Speed Dials With this type of speed dialing a number internal or external is mapped to a feature code value To use a personal speed dial you press the Feature button and enter the appropriate...

Страница 82: ...ator has enabled the BLF for a speed dial you cannot reassign a different number for that speed dial Configuring Speed Dial Numbers You set up speed dialing through the TUI using the Program button Re...

Страница 83: ...s already configured for this button you can enter a different number 5 To store the number press the OK button or press Make sure you write the name of the person whose number you have stored and the...

Страница 84: ...under the Display Panel to enter edit mode A blinking cursor appears under the first digit in the displayed speed dial number allowing you to modify the number Press to save the number and exit edit m...

Страница 85: ...ls by entering the Forward Universal feature code 465 and then entering the number to which you want the calls forwarded If your telephone is part of a bridged extension see Call Forward Forward to Vo...

Страница 86: ...to display the Main menu press 4 to select Call Features then press 2 to select Forward Universal b Press the Call Forward button Model 3102 and Model 2102 c Press Feature 465 all phones 2 Use the ke...

Страница 87: ...l Park extension 2 Press the Call Park button or press Feature 120 to park the call using the default extension or use the telephone keypad to enter a Call Park extension from the list of extensions a...

Страница 88: ...phone in the following format 455 group code extension The call is directed to your telephone Silent Monitor and Barge In The VCX system supports Silent Monitor and Barge In These two features are ty...

Страница 89: ...sor attempts to park conference or transfer a monitored call the action will be ignored and the Display Panel shows Not supported operation If a customer or agent terminates a monitored call by hangin...

Страница 90: ...mapped to that extension You can also monitor a call by pressing Program 4 1 followed by the extension to be monitored then press To terminate participation in a monitored call hang up This has no eff...

Страница 91: ...ill also display a call forward message To remotely enable a phone to forward calls to another extension 1 Pick up the handset 2 Press Feature 468 The Display Panel prompts you to enter the remote pho...

Страница 92: ...k a reservations counter an information hotline or a customer service center Incoming calls that arrive at your company can go either to Your extension and the call coverage point you have set up see...

Страница 93: ...er you should also be aware of how hunt group calls work with other VCX phone features such as call conferencing See Hunt Group Interaction With Other Features Hunt Group Types The type of hunt group...

Страница 94: ...n of timeout values later in this section Calling Group An incoming call simultaneously rings on all member phones that are logged in even if a member is on another call For example if A B C and D are...

Страница 95: ...ship in multiple groups You must be logged in to a hunt group to receive calls for that group You must be logged in to your VCX system account before you can log in to a hunt group If you are not logg...

Страница 96: ...roup by pressing Program 4 8 followed by the hunt group number then press You can display all the hunt groups you are currently logged in to by pressing Feature 972 see Viewing Hunt Group Membership a...

Страница 97: ...s are available the call is requeued for the hunt group Each time a call is put back in a hunt group queue it is treated like a new call If you are a member of one or more hunt groups the phone messag...

Страница 98: ...status the Display Panel shows HuntGroup Status Changed If you are logged into multiple phones using the same phone number this message appears on all phone displays While this message appears in the...

Страница 99: ...n through the application and subsequently on the telephone itself are described in more detail Your administrator determines whether the features in this chapter are available for your telephone or f...

Страница 100: ...ess URL for the VCX User Interface Your browser must have cookies and Java script support enabled to start a VCX User Interface provisioning session To log in to the VCX User Interface 1 In your web b...

Страница 101: ...column displays four options Welcome My Extensions Calling Features Log Out Each option except Log Out is associated with a set of tabbed pages shown on the right side of the window When you select an...

Страница 102: ...ectory can be either local users whose phones are connected to the same VCX call processor or global all the users in a multi site enterprise that includes regional branch and local offices Search cri...

Страница 103: ...Forwarding Allows you to control how the VCX system handles your calls when you do not answer a call your extension is busy or your calls are forwarded to another extension See Enable Call Forwarding...

Страница 104: ...rect incoming calls to another destination unconditionally Use this feature when you plan to be away from your phone for an extended period of time Also referred to as Call Forward Universal Fall Back...

Страница 105: ...eats an unanswered call A call is considered unanswered for the following reasons The call rings and is not answered before the call coverage ring timeout value is reached The default timeout value is...

Страница 106: ...our extension that is you are bridging your extension to their phones The bridged phone is sometimes referred to as the primary phone The phone receiving bridged calls is sometimes referred to as the...

Страница 107: ...expire 60 minutes or less depending on when the last registration occurred Press Feature 335 to force the phone registration to happen immediately Log off and then log on to the phone In this example...

Страница 108: ...e configured with the same extension Or a manager may be logged in to multiple phones and monitored by an assistant logged in to one or more phones In any case the total number of logged in primary an...

Страница 109: ...oes directly to the primary phone s call coverage point if All secondary phones have enabled Do Not Disturb No secondary phone is available If the primary phone enables Do Not Disturb and no secondary...

Страница 110: ...ser disables Do Not Disturb while the call is ringing the call does not start ringing on the primary Do Not Disturb is enabled only for subsequent calls This is also true for a secondary phone user wh...

Страница 111: ...n call will continue ringing on both phones Call Transfer Call Conferencing and Bridged Line Calls Bridged calls can be transferred by either the primary phone or the secondary phone The primary phone...

Страница 112: ...back on a secondary phone rings on the first free SA line If all lines are in use a parked call that rings back is forwarded according to the enabled Call Forwarding setting for that phone If Do Not...

Страница 113: ...Indication MWI of the primary phone or phones The display panel on the secondary phone shows the total number of new and old messages from both the primary phone and secondary phone mailboxes when th...

Страница 114: ...114 CHAPTER 10 USING THE VCX USER INTERFACE...

Страница 115: ...these topics Connecting the Telephone Installing the 3102 Telephone Label Plate Attaching and Adjusting the Support Bracket Attaching and Adjusting the Support Bracket Moving Your Telephone Swapping...

Страница 116: ...telephone wiring Your telephone connects to the VCX system through an RJ 45 LAN connector instead of an RJ 11 telephone connector Your Power connection for an AC power adapter The adapter is an optio...

Страница 117: ...onnect any VCX Telephone or Attendant Console to a Power over Ethernet source see the packing sheet that comes with the device Strain relief clamps are built into the 3101 3102 3105 support bracket In...

Страница 118: ...dant Console and the 3101 and 3101SP Basic Telephones Figure 15 Adjusting the Support Bracket To attach the support bracket 1 snap the bracket into the mounting supports 2 on the bottom of the telepho...

Страница 119: ...telephone slip into slots on the bracket and the opposite mounting points snap into place Low Profile and High Profile Positions In Figure 17 the support bracket is outlined to show you how to instal...

Страница 120: ...n To mount an VCX 2102 telephone on a wall put the bracket on the opposite end of the telephone in the low profile position Pull and twist the knob on the underside of the phone 90 degrees Figure 18 s...

Страница 121: ...e position on opposite end of telephone Security Wall Mount Bracket Every VCX 2101 and 2102 telephone can be fitted with an optional security wall mount bracket that ensures that the device cannot be...

Страница 122: ...ure another VCX phone in the system to duplicate your primary phone This means if you are away from your primary phone for example in a different office you can program the local phone to use your ext...

Страница 123: ...applied to the cable at its source My telephone has locked up Your telephone has lost the connection to the system Remove the Ethernet cord from the jack and then re insert it into the jack Wait a fe...

Страница 124: ...ately after a call came in Remove the Ethernet cord from the jack then re insert it into the wall jack Wait a few seconds If the telephone continues to ring disconnect the electrical power for your te...

Страница 125: ...rge In 89 bracket 1102 2102 2102 IR security wall mount 121 3101 and 3102 telephone support 117 bridging extensions enabling 106 busy line call forwarding set through VCX User interface 104 set with a...

Страница 126: ...ure code 85 forwarding a call to a remote location 91 forwarding calls 84 104 G global user directory 75 H hands free using 59 headset retuning after a long delay 59 using 3102 phone only 59 holding a...

Страница 127: ...RJ11 116 S security wall mount bracket 1102 2102 2102 IR 121 selective ringing setting through the VCX User Interface 103 Silent Monitor 88 site codes 54 speaker button 3101SP Basic Telephone 28 speak...

Страница 128: ...X 3105 Attendant Console see 3105 Attendant Console VCX Complement Attendant Software see Complement Attendant Software VCX User Interface accessing 100 logging out 113 login screen 100 set up selecti...

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