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Hunt Groups
93
available, pending faxes may be queued until a machine becomes
available or they may be sent to the call coverage point.
The method used to hunt for an available hunt group member is
determined by an administrator-configured call coverage pattern for that
group. Pattern types include linear, circular, and calling groups. These
patterns are described in
Hunt Group Types
.
If you are a member of a hunt group, your administrator should provide
the following information:
■
The type of hunt group to which you belong. The hunt group type
determines the ringing pattern followed by incoming calls. See
Hunt
Group Types
.
■
Your hunt group number. You need this number to log in to the hunt
group. You must be logged in to receive calls directed to the hunt
group. See
Logging In to a Hunt Group
.
You can be a member of, and logged in to, multiple hunt groups,
which may be of different hunt group types.
As a hunt group member, you should also be aware of how hunt group
calls work with other VCX phone features, such as call conferencing). See
Hunt Group Interaction With Other Features
.
Hunt Group Types
The type of hunt group to which you belong determines how incoming
calls are allocated to group members. Your administrator can configure a
linear hunt group, a circular hunt group, and a calling group.
To illustrate the differences between hunt group types, assume the
administrator has configured four members for each type: A, B, C, and D.
Note that a member must be logged in to both the VCX system and the
hunt group to receive a call.
■
Linear Hunt Group
— An incoming call always rings at the first
member phone of the group, then, if the call is not answered, at the
phone of the next member in the group list.
For example, if A, B, C, and D are all available, an incoming call will
always ring first at member A’s extension. If A does not answer, the
call is routed to member B’s extension, and so on until the last
member of the group is reached. If no member is available, the call is
routed to the call coverage point immediately. When the total timeout
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