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2.

Busy on Busy

The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming
Call Distribution Group feature is not assigned in one of the following conditions:

a.

There is no space in the Waiting queue.

b.

The Queuing Time Table is not assigned and there are no extensions logged-in.

[Example of a)]

There are five assistants in a shop. When the answering agent number is "2", and the queuing call number
is "0":
If two of the assistants are talking on the phone, the next caller will hear a busy tone to prevent the caller
from thinking that there is no one in the shop or that the shop is closed.

Conditions

[Intercept Routing—Overflow in an Incoming Call Distribution Group]

•

If the Overflow time expires, and the overflow destination is unavailable:

a.

If the trunk call arrives through the LCOT card:
(1) If the call was once in a queue and an outgoing message (OGM) was sent to it, or the call reached
an incoming call distribution group by using the DISA feature (

®

2.16.1 Direct Inward System Access

(DISA)): The line is disconnected.
(2) In all other cases: Redirection is ignored and the Overflow timer activates again.

b.

If the call arrives through another card: Redirection is ignored and the Overflow timer activates again.

[Busy on Busy]

•

If a trunk call arrives through the LCOT card, a busy tone will not be sent to the caller.

PC Programming Manual References

11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings

→Overflow Queuing Busy
→Overflow No Answer

11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call Distribution Group—Queuing Time Table
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—
Options—Overflow immediately when All Logout

PT Programming Manual References

[625] Destination for Overflow Time Expiration
[626] Overflow Time
[627] Destination When All Busy
[628] Queuing Call Capacity
[632] Maximum Number of Agents

Feature Guide References

2.2.2.4 Queuing Feature

68

Feature Guide

2.2.2 Incoming Call Distribution Group Features

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Содержание KX-NS500

Страница 1: ...fully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety Page 16 before using this product KX NS500 PFMPR Software File Version 004 20000...

Страница 2: ...itation Depending on the PBX s software version some features may not function For details about which versions support these features consult your dealer Operation of the KX NS0154 depends on the PBX...

Страница 3: ...uestions FAQ of the PC Programming Manual or 190 Main Processing MPR Software Version Reference in the PT Programming Manual Some optional hardware software and features are not available in some coun...

Страница 4: ...Name Identification Presentation CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identi...

Страница 5: ...Protocol O OGM Outgoing Message OHCA Off hook Call Announcement P P2P Peer to Peer PDN Primary Directory Number PIN Personal Identification Number PING Packet Internet Groper P MP Point to multipoint...

Страница 6: ...Barring Toll Restriction Call Barring U UCD Uniform Call Distribution UM Unified Messaging UPS Uninterruptible Power Supply V VM Voice Mail VoIP Voice over Internet Protocol VPN Virtual Private Networ...

Страница 7: ...2 Incoming Call Distribution Group Features 50 2 2 2 1 Incoming Call Distribution Group Features SUMMARY 50 2 2 2 2 Group Call Distribution 54 2 2 2 3 Outside Destinations in Incoming Call Distributio...

Страница 8: ...2 8 Automatic Route Selection ARS Features 144 2 8 1 Automatic Route Selection ARS 144 2 9 Primary Directory Number PDN Secondary Directory Number SDN Features 151 2 9 1 Primary Directory Number PDN...

Страница 9: ...Log 241 2 20 Message Features 244 2 20 1 Message Waiting 244 2 20 2 Absent Message 246 2 21 Proprietary Telephone PT Hardware Features 248 2 21 1 Fixed Buttons 248 2 21 2 Flexible Buttons 251 2 21 3 L...

Страница 10: ...ailbox Template 329 3 1 2 4 Password Administration 330 3 1 2 5 System Backup Restore 330 3 1 2 6 System Reports 331 3 1 2 7 System Security 331 3 2 System and Subscriber Features 332 3 2 1 System Fea...

Страница 11: ...4 Bookmark 356 3 2 2 5 Call through Service 356 3 2 2 6 Call Transfer Scenario 356 3 2 2 7 Call Transfer Status 357 3 2 2 8 Callback Number Entry 357 3 2 2 9 Caller ID Callback 357 3 2 2 10 Delete Mes...

Страница 12: ...TIE Line and Trunk Connection 405 4 3 1 3 TIE Line Programming 418 4 3 1 4 Common Extension Numbering for 2 PBXs 427 4 3 2 Voice over Internet Protocol VoIP Network 428 4 3 2 1 Gateway Groups 432 4 3...

Страница 13: ...il Notification for Manager 524 5 5 System Data Control 525 5 5 1 User Profiles 525 5 5 2 PC Programming 526 5 5 3 PT Programming 529 5 5 4 DSP Resource Usage 531 5 5 4 1 DSP Resource Reservation 535...

Страница 14: ...14 Feature Guide Table of Contents...

Страница 15: ...Section 1 For Your Safety Feature Guide 15...

Страница 16: ...and injury caused when this unit is operated or handled improperly CAUTION This notice means that misuse could result in injury or damage to property The following types of symbols are used to classi...

Страница 17: ...of DISA The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random...

Страница 18: ...18 Feature Guide 1 1 1 For Your Safety...

Страница 19: ...Section 2 Call Handling Features Feature Guide 19...

Страница 20: ...irtual Private Network VPN Mother Board V IPGW H 323 Mother Board V SIPGW SIP LCOT BRI PRI CO 2 Extension QSIG Master QSIG Slave E1 DR2 Enable default Enable 1 4 3 1 TIE Line Service 2 4 3 3 ISDN Virt...

Страница 21: ...s a call to a CLI destination if the caller s identification number has been assigned in the Caller ID Table 2 1 1 5 Calling Line Identification CLI Distribution 4 Available Distribution Feature for E...

Страница 22: ...nswer a call within a preprogrammed time period Intercept time it is redirected to the preprogrammed destination 2 1 1 6 Intercept Routing Busy DND If a called party is busy or in DND mode the call is...

Страница 23: ...outed to the operator Intercept Routing No Destination Yes Is the DIL destination of the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller...

Страница 24: ...I is enabled Route to CLI destination In Lunch mode CLI is disabled Route to DIL destination extension 100 PC Programming Manual References 18 2 PBX Configuration 10 2 CO Incoming Call DIL Table Port...

Страница 25: ...call is routed to the DID DDI destination The call is routed to the CLI destination No Yes Is the DID DDI number found in the DID DDI table Yes Is the DID DDI destination for the time mode assigned No...

Страница 26: ...ntegration with a VPS 2 28 3 Voice Mail DPT Digital Integration Explanation If the DID DDI number is 123 4567 1 Checks the number in the table Matches the number in location 0001 2 Checks the time mod...

Страница 27: ...iving 6 The PBX finds the match in location 0003 in the table So the call is routed to extension 101 PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Miscellaneous In...

Страница 28: ...ation No Yes Yes Is the MSN found in the MSN table The call is ignored Is the MSN destination for the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled a...

Страница 29: ...100 Conditions To use this feature the MSN service must be assigned as the distribution method for a trunk port MSN Modification It is possible to modify a received MSN to make it shorter which may b...

Страница 30: ...ing Manual References 421 BRI DIL DDI MSN Selection 426 BRI Configuration Feature Guide References 2 1 1 5 Calling Line Identification CLI Distribution 3 2 1 39 Service Group 5 1 3 Tenant Service 5 1...

Страница 31: ...DDI c MSN Ringing Service Each trunk for DIL and the DID DDI MSN number can enable or disable the CLI feature for each time mode day lunch break night 5 1 4 Time Service When the call has Caller ID in...

Страница 32: ...ight 18 4 PBX Configuration 10 4 CO Incoming Call MSN Table CLI Ring for MSN Day Lunch Break Night 14 1 PBX Configuration 6 1 Feature System Speed Dial Name CO Line Access Number Telephone Number CLI...

Страница 33: ...e assigned to extension ports 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break...

Страница 34: ...the operator AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 13 3 1 PBX Configuration 5 3 1 Optional Device Voice Message DISA System Option 1 DISA Intercept Inter...

Страница 35: ...estinations Intercept Destination Availability Wired Extension PT SLT SIP Extension ISDN Extension PS Incoming Call Distribution Group PS Ring Group UM Group VM Group DTMF DPT External Pager TAFAS DIS...

Страница 36: ...be enabled or disabled on a system basis 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Intercept Routing for Extension Call IRNA Timer The IRNA timer can be set on a system basi...

Страница 37: ...busy 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Intercept Routing DND Destination sets DND Intercept Routing to Operator No Destination Destination is not programmed Interce...

Страница 38: ...through the LCOT card even when disabled If an operator tenant PBX is not assigned The extension that is connected to the lowest numbered port and is ready to receive calls will be the intercept desti...

Страница 39: ...h time mode day lunch break night 5 1 4 Time Service on a doorphone port basis Destination Calling from Extension Doorphone Wired Extension PT SLT SIP Extension ISDN Extension PS Incoming Call Distrib...

Страница 40: ...PT Programming Manual References 720 Doorphone Call Destination 40 Feature Guide 2 1 2 Internal Call Features...

Страница 41: ...annot make calls to COS 2 destinations c COS 3 extensions can make calls to COS 3 destinations only COS 1 Extn 100 Extn 101 COS 2 Extn 102 Extn 103 COS 3 Extn 104 Extn 105 Extn 106 Conditions Restrict...

Страница 42: ...istribution Group Group Settings Main COS 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Main COS 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Setti...

Страница 43: ...through personal programming 2 5 3 Intercom Call LED Light Emitting Diode LED Indication The light shows line conditions with a variety of light patterns 2 21 3 LED Indication Display Caller s Informa...

Страница 44: ...tern for incoming intercom calls as well as ring tones assigned to certain features e g timed reminder 10 8 3 PBX Configuration 2 8 3 System Ring Tone Patterns Call from Others The ring tone patterns...

Страница 45: ...xtension Ring Tone Pattern Plan 1 8 10 9 PBX Configuration 2 9 System System Options Option 1 PT Operation PT Ring Off Setting 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settin...

Страница 46: ...e Data Line Security Setting Data Line Security cancels the Call Waiting setting 2 11 5 Data Line Security Call Waiting Tone A PT user can hear different Call Waiting tones for trunk call and intercom...

Страница 47: ...onfiguration 4 1 1 Extension Wired Extension Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type 12 2 1 PBX Configuration 4 2 1...

Страница 48: ...n Extn Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension Extn Incoming call Assigned order Busy...

Страница 49: ...up any extension that has set FWD All Calls or DND feature will be skipped and the call will go to the next extension in the group PC Programming Manual References 11 6 PBX Configuration 3 6 Group Ext...

Страница 50: ...handle incoming calls Calls to the group can be monitored by an extension assigned as a supervisor 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Overflow Q...

Страница 51: ...in Log out 1 Group Call Distribution 2 2 2 2 Group Call Distribution Incoming calls are distributed using one of the following methods Distribution Method Description Uniform Call Distribution UCD Ca...

Страница 52: ...an have more than one ICD Group button of the same or different incoming call distribution groups Multiple ICD Group If all ICD Group buttons in the same incoming call distribution group are occupied...

Страница 53: ...Answer Miscellaneous 11 5 1 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Member List 11 5 3 PBX Configuration 3 5 3 Group Incoming Call Distribution Group Miscellan...

Страница 54: ...hat received the last call Extn A Starts searching from extn B Skips extn A Received the last call Extn B Extn C Extn D Depending on system programming calls can be directed to the longest idle extens...

Страница 55: ...eue immediately Member extensions do not receive the Call Waiting tone Example Group Call Waiting mode All Group call distribution method for idle extensions UCD All extensions hear the Call Waiting t...

Страница 56: ...ions which have the FWD or DND feature set If set to ring the FWD DND settings are ignored 2 3 Call Forwarding FWD Do Not Disturb DND Features The Group Call Waiting feature cannot be used with the VI...

Страница 57: ...632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features...

Страница 58: ...3 Virtual PS 2 Virtual PS 1 ICD Group Virtual PS 4 PBX 2 TIE Cellular Company Cellular Phone XDP Parallel The extension registered first in an ICD Group can programme the Forward settings for trunk c...

Страница 59: ...igned for virtual PSs in the same way as for other extensions The Wrap up time feature and Automatic Log out feature are not available for virtual PSs When forwarding calls to a public trunk system pr...

Страница 60: ...es to the number of seconds to wait 05 80 If an OGM has not been sent to the caller the caller hears a ringback tone If an OGM has been sent to the caller the caller hears Music on Hold Sequence xx Re...

Страница 61: ...the call is transferred to the incoming call distribution group and is handled by the Queuing Time Table Transfer Recall will not occur even if the Transfer Recall time expires Manual Queue Redirectio...

Страница 62: ...PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Extension Number for Hurry up PT Programming Manual References 628 Queuing Call Capacity 629 Queuing Hurry up Level 630 Queuing...

Страница 63: ...The extension receives the first available call that was received from all the incoming call distribution groups to which it belongs Example Circular Calls have been distributed by DIL DID DDI CLI Th...

Страница 64: ...l Distribution Group 3 Distribution order 1 6 2 4 3 5 Explanation Calls are distributed according to the order they were received irrespective of the group distribution order PC Programming Manual Ref...

Страница 65: ...eued in the enabled groups have been distributed the calls queued in the other groups will be distributed according to the set distribution order Example In the call centre incoming call distribution...

Страница 66: ...Call mode enabled do not follow the regular distribution order the calls in those groups are distributed in the order of 1 8 4 6 Once all the calls in groups 1 and 3 have been distributed the calls i...

Страница 67: ...s performed Available Destination The overflow destinations can be assigned for each incoming call distribution group and each time mode day lunch break night 5 1 4 Time Service The destination can be...

Страница 68: ...he call reached an incoming call distribution group by using the DISA feature 2 16 1 Direct Inward System Access DISA The line is disconnected 2 In all other cases Redirection is ignored and the Overf...

Страница 69: ...ated manually Not Ready by pressing the Wrap up button Log in Log out and Wrap up Status Example When the incoming call distribution group is in Priority Hunting distribution method Log out Incoming c...

Страница 70: ...n a PS in Wireless XDP Parallel Mode completes a call neither the PS nor its wired telephone can have Wrap up time 5 2 4 5 Wireless XDP Parallel Mode Automatic Log out A member extension may be logged...

Страница 71: ...sion Flexible Button Type Parameter Selection for Log in Log out Extension Number for Log in Log out 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 8 Wrap up Timer...

Страница 72: ...ngest With Incoming Call Queue Monitor Display Log in Log out Monitor Remote Control Mode with DSS Button light JAN 31 08 13AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 05 10 EXIT...

Страница 73: ...n idle status it will change to monitor mode for the corresponding incoming call distribution group automatically If the display is monitoring another incoming call distribution group it will not chan...

Страница 74: ...supervisor can analyse the monitoring result as follows Filter Filters the monitoring result according to Group Agent and Call View Report Displays the filtered monitoring result in a format that is e...

Страница 75: ...Talk Time Total The total talking time of answered calls for the target ICD group HH MM SS Average The average talking time of answered calls for the target ICD group HH MM SS Max The longest talking...

Страница 76: ...n time for the target agent HH MM SS Not ready Time The total not ready time for the target agent HH MM SS Wrap up Time The total wrap up time for the target agent HH MM SS Call Item Description ACD R...

Страница 77: ...The report is exported automatically as a CSV file at specified times Up to 10 schedules can be registered and each one can be enabled or disabled individually The file is exported according to the s...

Страница 78: ...ming An SD Memory Card KX NS5134 KX NS5135 KX NS5136 is required to save ACD reports With SD Memory Card 300000 calls Feature Guide References 2 23 2 Room Status Control 2 23 3 Call Billing for Guest...

Страница 79: ...estinations 2 3 2 Call Forwarding FWD 2 DND Callers to an extension will hear a tone to inform them that the extension user is not available 2 3 3 Do Not Disturb DND 3 FWD DND Button Group FWD Button...

Страница 80: ...swer within a preprogrammed time Busy No Answer When the extension user s line is busy or the user does not answer within a preprogrammed time Depending on the type of incoming intercom or trunk calls...

Страница 81: ...ot function if that extension is set as the forwarding destination Parallel Ringing When Forwarding to Trunk When an unanswered call is forwarded to an outside line such as a cellular phone the forwar...

Страница 82: ...destination by the FWD No Answer or Busy No Answer feature If a call waits in a queue of an incoming call distribution group and then the call is redirected to the overflow destination by the Queuing...

Страница 83: ...n an idle extension hunting group Second Line LCD Display Information for ICD Group Redirected Call If an incoming call distribution receives a redirected call the second line of the PT receiving the...

Страница 84: ...6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features FWD No Answer Timer Set 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings CO SMDR Call Forward to CO Manager Group For...

Страница 85: ...5 1 1 Class of Service COS User Manual References 1 6 1 Forwarding Calls Feature Guide 85 2 3 2 Call Forwarding FWD...

Страница 86: ...While searching for an idle extension within an idle extension hunting group any extension that has DND set will be skipped The call will go to the next extension in the group not the Intercept Routin...

Страница 87: ...e References 5 1 1 Class of Service COS User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 9 2 Refusing Incoming Calls Do Not Disturb DND Feature Guide 87 2 3 3 Do Not...

Страница 88: ...ow red flashing DND on Off FWD DND off The functions assigned to the on and flashing patterns can be changed through system programming Group FWD Button Types The FWD feature for the incoming call dis...

Страница 89: ...en intercom calls are set to be handled differently from trunk calls forward destination DND on off a in idle mode the light patterns of the FWD DND Both button including FWD DND button fixed button a...

Страница 90: ...s FWD DND 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Extension Number for Group Fwd Both Extension Number for Group Fwd External Extension Number for Group Fwd Inte...

Страница 91: ...off hook 2 4 2 Line Preference Incoming Direct One touch Answering A user can answer an incoming call simply by pressing the flashing button Hands free Answerback A user can receive a call automatical...

Страница 92: ...Answer a call arriving at a Flexible CO or ICD Group button on which the Prime Line is assigned simply by going off hook This works even when multiple calls are received simultaneously Ringing Line de...

Страница 93: ...cking up the call While hearing the busy tone the user can check the caller s information on the LCD The call can be picked up by pressing the same DSS button again Example Outside Party 01 2345 6789...

Страница 94: ...an also pick up a call to a specified extension by pressing the corresponding DSS button This feature is only available when 1 the user s extension is allowed to use this feature through COS programmi...

Страница 95: ...sage of the called extension If an extension belongs to several call pickup groups its user can monitor calls for all call pickup groups However the lowest numbered call pickup group is prioritised Up...

Страница 96: ...ey DSS key mode for Incoming Call DSS Key Call Pick up by DSS key for Direct Incoming Call DSS Key Call Pick up by DSS key for ICD Group Call DSS Key Caller Information Display before Call Pick up 11...

Страница 97: ...User Manual References 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Feature Guide 97 2 4 3 Call Pickup...

Страница 98: ...from an extension that placed a trunk call on Consultation Hold can be treated by this feature as either intercom calls or trunk calls depending on system programming If treated as intercom calls the...

Страница 99: ...or Transferred Call 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 5 Automatic Answer for CO Call Option 6 Forced Automatic Answer Feature Guide References 2 5 3 In...

Страница 100: ...alled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL STORE button 2 6 4 Speed Dialling Personal System In this case...

Страница 101: ...LT user hears a reorder tone until he goes on hook This feature works in one of the following cases When making an intercom call a If the first digit is not dialled within a preprogrammed time period...

Страница 102: ...g the calling party talks to the user immediately after a confirmation tone Denying voice calling can also be selected Alternate Calling Ring Voice A caller can change the called party s preset call r...

Страница 103: ...ing Manual References 003 Extension Number 004 Extension Name Feature Guide References 2 21 2 Flexible Buttons User Manual References 1 2 1 Basic Calling 1 2 6 Alternating the Calling Method Alternate...

Страница 104: ...illing purposes 2 5 4 3 Account Code Entry Pulse to Tone Conversion A user can temporarily switch from Pulse mode to DTMF mode to access special services 2 5 4 4 Dial Type Selection Pause Insertion A...

Страница 105: ...Dial Lock 2 7 3 Extension Dial Lock CLIP Number Notification When dialling an emergency number the preassigned CLIP number for the extension will be sent as a location identification number 4 1 2 2 C...

Страница 106: ...only when hearing a dial tone before seizing a trunk Extension users can enter an account code at any time during a call including after the call has been disconnected and a reorder tone is heard Howe...

Страница 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features...

Страница 108: ...t the user can access special services such as computer accessed long distance calling or voice mail services To switch to DTMF mode wait for a preprogrammed time period Default five seconds after the...

Страница 109: ...disabled the total duration of the call is not accurately recognised by the PBX The duration of a call can be verified on SMDR using this feature 2 22 1 1 Station Message Detail Recording SMDR It is p...

Страница 110: ...ing the trunk to in service status once a loop current is detected An extension assigned as the manager can manually change the trunk back to in service status Trunk status changes are recorded in the...

Страница 111: ...rier Access code 2 5 4 9 Special Carrier Access Code c Second Dial Tone Waiting code Conditions The Pause time is programmable for each trunk Pauses can be stored in Memory Dialling When a Second Dial...

Страница 112: ...a trunk group of the behind PBX A preprogrammed Pause time will be automatically inserted between the user dialled Host PBX Access code and the subsequent digits 2 5 4 7 Pause Insertion Example Dials...

Страница 113: ...only long distance calls on SMDR when a trunk port is connected directly to the telephone company not a host PBX This is allowed when the long distance code e g 0 is assigned as the Host PBX Access co...

Страница 114: ...arring Barring ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mode is enabled 2 8 1 Automatic Route Selection ARS If this PBX is...

Страница 115: ...calls by the following methods Feature Description Reference Line Preference Outgoing A user can select the line to be seized when going off hook 2 5 5 2 Line Preference Outgoing Trunk Access A user...

Страница 116: ...tically A prime line can be selected from the Line Access buttons S CO G CO L CO ICD Group Conditions Line Preference Override A user can override the preset Line Preference temporarily by pressing th...

Страница 117: ...is possible to assign the same trunk to the S CO button and to a G CO button the same trunk group to more than one G CO button more than one L CO button Dialling the Trunk Access number selects a CO b...

Страница 118: ...n Features Idle Line Access Local Access Trunk Group Access Single CO Line Access 10 7 2 PBX Configuration 2 7 2 System Class of Service External Call Block 11 1 1 PBX Configuration 3 1 1 Group Trunk...

Страница 119: ...Number Redial Speed Dialling Personal Personal Programming Personal Operation with the Feature Number System Programming PC Programming only 2 6 4 Speed Dialling Personal System System System Program...

Страница 120: ...One touch Dialling 2 12 1 Call Transfer Example Storing T 305 Transferring a call to extension 305 1 Available only when in system personal programming mode Secret Dialling Example When storing the nu...

Страница 121: ...ard Conditions One touch Dialling Button A flexible button can be customised as a One touch Dialling button Full One touch Dialling There is no need to go off hook before pressing the One touch Dialli...

Страница 122: ...g TIE connections is busy a user can attempt to redial the number by pressing the REDIAL button without going on hook This can be performed several times without having to go on hook Outgoing Call Log...

Страница 123: ...ay PT s LCD If the mode to save digits dialled after connection is enabled all digits including the automatically entered P for pause dialled up until the end of the call must be registered in the Per...

Страница 124: ...ion CNIP CONP by QSIG If a recall feature or a transfer feature is used the name registered to the Personal System Speed Dialling entry will no longer be displayed on a display PT s LCD Personal Speed...

Страница 125: ...BX Configuration 6 1 Feature System Speed Dial 14 6 PBX Configuration 6 6 Feature Tenant System Speed Dial 14 6 PBX Configuration 6 6 Feature Tenant Extension Directory PT Programming Manual Reference...

Страница 126: ...2 5 3016 Room Service Quick Dialling 03 2011 90123456789 Another Branch It is possible to use Quick Dialling to make a trunk call via an extension at another site in a One look network when the PBX is...

Страница 127: ...dialled Conditions Capable Telephone PT SLT and PS PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Dial IRNA Recall Tone Dial Hot Line Pickup Dial Start s 10 6 1 PB...

Страница 128: ...GE button is programmed by default to call back a caller who left a message waiting indication However the MESSAGE button can be programmed to perform other features The eight One touch buttons have n...

Страница 129: ...inst the applicable Exception Code Tables and if a match is found the call is made There are five Exception Code Tables for Levels 2 through 6 respectively Complete every table by storing numbers that...

Страница 130: ...lls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can make international calls to the countries where clients are located and can also make cellular phone long dis...

Страница 131: ...t 1 1 1 1 6 1 2 2 2 2 6 1 1 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings TRS TRS Level Day Lunch Break Night 2 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Override by Syste...

Страница 132: ...level for System Speed Dialling of the extension s COS Checks the TRS Barring level for the time mode of the extension s COS TRS Barring Settings for Each Level Through system programming it is possi...

Страница 133: ...Calls Cities where Clients are Located Cellular Phone Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can only make international calls to the country where t...

Страница 134: ...alls which could be possible through certain telephone company exchanges 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Check for Dial It is programmable whether TRS Barring checks the digits dialle...

Страница 135: ...t 3 TRS Barring Override by System Speed Dialling 4 Walking COS Verification Code Entry 2 7 5 Walking COS 2 7 6 Verification Code Entry 5 Extension Dial Lock PC Programming Manual References 10 7 1 PB...

Страница 136: ...ersonal System 2 7 3 Extension Dial Lock 2 8 1 Automatic Route Selection ARS 5 1 1 Class of Service COS 5 1 4 Time Service 6 1 Capacity of System Resources 136 Feature Guide 2 7 1 Toll Restriction TRS...

Страница 137: ...the extension user not the extension that the call was made on 2 7 5 Walking COS ISDN Advice of Charge AOC service is required for this feature It is possible to select whether to disconnect the line...

Страница 138: ...ser the user cannot unlock it If a manager extension unlocks an extension that has been locked by the extension user the extension will be unlocked This feature is also known as Remote Station Lock Co...

Страница 139: ...only applies to the next one call placed at the user s extension Toll Restriction Call Barring Button A manager extension must store the desired TRS Barring level in the Toll Restriction Call Barring...

Страница 140: ...pecified extension is applied 2 8 1 Automatic Route Selection ARS the specified extension number is recorded on SMDR as the call originator instead of the extension number of the actual extension used...

Страница 141: ...rect Inward System Access DISA 5 1 1 Class of Service COS User Manual References 1 2 7 Calling without Restrictions 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting F...

Страница 142: ...d Billing code of the specified extension is applied 2 8 1 Automatic Route Selection ARS verification code is recorded on SMDR as the call originator instead of the extension number of the actual exte...

Страница 143: ...1 System Numbering Plan Main Features User Remote Operation Walking COS Verification Code 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 1 ARS Itemised Code Option...

Страница 144: ...nds a busy tone Checks the Routing Plan Table to determine which carrier to use Modifies the dialled number by removing the digits and following the modify commands Sends the modified number to the tr...

Страница 145: ...mber of digits of dialled number excluding a leading number 16 2 PBX Configuration 8 2 ARS Leading Number Leading Number 16 2 PBX Configuration 8 2 ARS Leading Number Additional Number of Digits 16 2...

Страница 146: ...riority in each time block The carrier is selected in the entry order the order in which entries are listed 16 4 PBX Configuration 8 4 ARS Routing Plan Priority ARS Routing Plan Table 9 00 12 00 15 00...

Страница 147: ...1 7 5 11 XYZ 12 4 None None 6 10 12 4 6 10 16 5 PBX Configuration 8 5 ARS Carrier TRG Priority 16 5 PBX Configuration 8 5 ARS Carrier TRG 01 TRG 64 Modify Command 12 Assign the commands to modify the...

Страница 148: ...cally according to the following settings 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings CLIP CLIP ID 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension S...

Страница 149: ...lowing ARS data to the PBX using PC programming 2 ARS Leading Number Exception Table 3 ARS Leading Number Table 4 ARS Routing Plan Table 6 6 Tool Import 6 7 Tool Export This is useful when a carrier h...

Страница 150: ...uting Plan Table 1 16 347 ARS Routing Plan Table 1 48 350 ARS Carrier Name 351 ARS Trunk Group for Carrier Access 352 ARS Removed Number of Digits for Carrier Access 353 ARS Carrier Access Code Featur...

Страница 151: ...and trunk calls can be made and received at a PDN button Making Calls with an SDN Button When Standard SDN Key mode is assigned to an SDN extension secretary through COS programming SDN extensions sec...

Страница 152: ...sultation hold adding a member to a conference using the line for an Unattended Conference receiving an incoming call directed only to the PDN extension e g callback ringing Slow red flashing A call i...

Страница 153: ...Boss SDN buttons Off Extn 103 Extn 101 Extn 102 Boss PDN buttons Off Off Off SDN buttons Off Extn 102 Extn 103 Secretary PDN buttons Off Off Off Slow Green Flashing Extn 101 PDN buttons Off Off Slow R...

Страница 154: ...DN buttons If none of an extension s PDN buttons are idle the extension will not receive incoming calls including Call Waiting Therefore it is strongly recommended for PDN extensions to have at least...

Страница 155: ...ent OHCA 2 10 4 4 Whisper OHCA Alternate Calling Ring Voice It is not possible to temporarily change the called party s preset call receiving method ring tone or voice when calling a PDN extension unl...

Страница 156: ...ension Portable Station Extension Settings Option 9 PDN Delayed Ringing 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Parameter Selection for SDN Extension Number for...

Страница 157: ...e extension should dial the telephone number An extension can set only one Automatic Callback Busy The last setting is effective Multiple extension users can set this feature to one trunk simultaneous...

Страница 158: ...extension is in one of the following conditions a Executive Busy Override Deny or Data Line Security 2 11 5 Data Line Security has been set b While being monitored by another extension 2 10 3 Call Mo...

Страница 159: ...3 Executive Override Deny PT Programming Manual References 505 Executive Busy Override 506 Executive Busy Override Deny Feature Guide References 5 1 1 Class of Service COS User Manual References 1 2...

Страница 160: ...res d During a doorphone call 2 18 1 Doorphone Call e While Live Call Screening LCS is activated 3 2 2 16 Live Call Screening LCS f During Consultation Hold g When using a sub extension in wireless XD...

Страница 161: ...itored if the user performing Call Monitoring is connected via QSIG TIE PC Programming Manual References 10 6 3 PBX Configuration 2 6 3 System Numbering Plan B NA DND Call Feature Call Monitor 10 7 1...

Страница 162: ...Waiting tone OHCA Whisper OHCA or none of these OHCA and Whisper OHCA are enabled or disabled by the COS of the calling extension OHCA and Whisper OHCA do not work for some telephone types In such cas...

Страница 163: ...ting User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA Feature Guide 163 2 10 4 Se...

Страница 164: ...9 14 PBX Configuration 1 1 Configuration Slot Port Property V IPEXT Option C Waiting with Headset 9 22 PBX Configuration 1 1 Configuration Slot Port Property Extension Type C Waiting with Headset 10...

Страница 165: ...The Call Waiting tone is sent to the called extension 2 10 4 2 Call Waiting Tone While an extension is receiving OHCA if the extension user places the current trunk call on hold or transfers the curre...

Страница 166: ...series telephone or an IP PT but forces Whisper OHCA the announcement may be heard by the other party It is possible to enable Whisper OHCA on any telephone However it may not work properly e g The v...

Страница 167: ...User Manual References 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA Feature Guide 167 2 10 4 Second Call Notification to Busy Extension...

Страница 168: ...h the MONITOR Button PTs with the MONITOR button can only dial in hands free mode and cannot be used for hands free conversations PC Programming Manual References 10 3 PBX Configuration 2 3 System Tim...

Страница 169: ...elephones KX DT300 series KX DT500 series KX T7600 series KX T7500 series display PTs only KX T7400 series display PTs only KX NT series To enable this feature system programming is required If disabl...

Страница 170: ...with others while listening to the other party on the phone through the built in speaker or the handset receiver The user can hear the other party s voice during Mute but cannot be heard Conditions T...

Страница 171: ...ssible to answer an incoming call by pressing an Answer button While hearing the Call Waiting tone during a conversation pressing an Answer button enables one to answer the second call by placing the...

Страница 172: ...ine can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication PC Programming Manual References 10 6 1 PBX Configuration...

Страница 173: ...k port This feature outputs an SMDR call record 2 22 1 1 Station Message Detail Recording SMDR restarts the call timer inserts the automatic pause and checks the TRS Barring level 2 7 1 Toll Restricti...

Страница 174: ...Feature Guide References 2 21 2 Flexible Buttons 174 Feature Guide 2 11 6 Flash Recall Terminate...

Страница 175: ...rty is in when an extension is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the e...

Страница 176: ...ed call charge limit has been reached an extension user will hear 3 warning tones at five second intervals It is programmable whether the line is disconnected after the third tone After the call has e...

Страница 177: ...abled as automatic end of call detection cannot be performed For SIP Extension users the line will be disconnected without hearing any warning tones when the trunk call limitation expires Logical Part...

Страница 178: ...d Extension PBX Legacy Trunk IP Trunk Conference 5 Calls to an outside line legacy or IP trunk that cross over a One look network and the area ID is different for each PBX PBX B Area ID b Outside call...

Страница 179: ...ntrol Log 9 2 2 PBX Configuration 1 1 Configuration Slot System Property Site Main Area ID for logical partition 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings CO SMDR Extension C...

Страница 180: ...to CPC it is recommended not to enable CPC signal detection on outgoing trunk calls If a CPC signal is detected during a Conference call 2 14 2 Conference that line is disconnected but the remaining p...

Страница 181: ...Hybrid port Unlike parallel mode each telephone can act as a completely different extension with its own extension number 5 2 6 Extension Port Configuration DPT SLT PBX SLT DPT Extn 101 Extn 105 Digi...

Страница 182: ...e mode the SLT can be connected directly to the XDP port of the DPT or to a modular T adapter with the DPT When in parallel mode it is programmable whether the SLT rings for incoming calls Ring on Bot...

Страница 183: ...nected DPT DPT SLT When an SLT is connected to the slave DPT in parallel mode the SLT works as the parallel extension of the master DPT Installation Manual References 2 3 3 System Capacity 4 8 2 Paral...

Страница 184: ...ion extension number extension Name CLIP CNIP of the paired main extension number is used When an incoming call is received at a one numbered extension the behaviour differs depending on the type of t...

Страница 185: ...earer BGM On Off LCS On Off For features such as Hold Recall that call the extension back and are set at the extension the callback is received only at the main or sub extension that set the feature W...

Страница 186: ...nt Transfer is completed after announcing the destination party Without Announcement Transfer is completed without an announcement After dialling the destination while hearing a ringback tone the orig...

Страница 187: ...he first transfer destination have a destination set as Intercept Routing No Answer Yes Yes Is the intercept destination an extension ICD group centralised VM UM group or VM group The set extension IC...

Страница 188: ...e touch Transfer can be performed by pressing a One touch Dialling button that has been assigned the TRANSFER command and the telephone number of the transfer destination This is useful for transferri...

Страница 189: ...w o BSS Operation 10 9 PBX Configuration 2 9 System System Options Option 4 DSS Key Automatic Transfer for Extension Call 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings O...

Страница 190: ...ck tone the transferred call is connected directly to the destination Conditions General The availability of this feature depends on the SIP service provider Since the SIP service provider takes contr...

Страница 191: ...in a call the Hold Alarm will be heard If an outside party is placed on hold and not retrieved within a preprogrammed time period the call is automatically disconnected This timer starts when Hold Rec...

Страница 192: ...T choose Mode 2 Mode 3 or Mode 4 a When an SLT user receives a call reorder tone is heard or nobody answers the call b When an SLT user goes off hook reorder tone is heard instead of a dial tone If a...

Страница 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold...

Страница 194: ...le button can be customised as the Call Park button It shows the current status of the preset parking zone as follows Light pattern Status Slow red flashing Parked in the preset parking zone Off No pa...

Страница 195: ...all Park Optional Parameter or Ringing Tone Type Number for Call Park Feature Guide References 2 21 2 Flexible Buttons 6 1 Capacity of System Resources User Manual References 1 4 2 Holding a Call Feat...

Страница 196: ...on is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third...

Страница 197: ...to use for Music on Hold Conditions General Hardware Requirement User supplied music source when an external music source is assigned Volume Control It is possible to change the volume of an internal...

Страница 198: ...n in future Refer to 5 2 3 System Control MOH Status Backup in the PC Programming Manual Installation Manual References 4 10 Connection of Peripherals PC Programming Manual References 5 2 System Contr...

Страница 199: ...m of 8 parties When conference members are non IP extensions e g DPTs or SLTs and when the conference call is made on non IP trunks e g analogue ISDN a DSP card is not required The maximum number of p...

Страница 200: ...warning tone the callback ringing will continue to be heard at the Unattended Conference originator s extension and the Disconnect Timer begins 4 When the disconnect Timer expires the conference is di...

Страница 201: ...10 9 PBX Configuration 2 9 System System Options Option 8 Conference Group Maximum Number of Speakers During a Conference Group Call 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible...

Страница 202: ...Privacy Release Time Privacy is released for five seconds to allow the conversation to be joined This feature overrides Data Line Security 2 11 5 Data Line Security and Executive Busy Override Deny 2...

Страница 203: ...Mode call can enable their own ability to speak by pressing any of their dial keys during the Broadcast Mode announcement This feature can be disabled through system programming Broadcast Mode can be...

Страница 204: ...be assigned to each group The available destinations as members of the conference group are as follows Destination Availability Wired Extension PT SLT SIP Extension ISDN Extension PS Incoming Call Dis...

Страница 205: ...f a conference group call goes on hook the call ends and all participating members will be disconnected The conference group call will reach a member extension regardless of settings such as Call Forw...

Страница 206: ...Option 8 Conference Group Maximum Number of Speakers During a Conference Group Call 11 9 PBX Configuration 3 9 Group Conference Group Broadcast Mode Ability to Talk Automatic Answer w o Extension Set...

Страница 207: ...Dial after DISA answers DISA Built in Automated Attendant Number DISA AA Service After listening to the outgoing message OGM the caller may dial a single digit DISA AA number The destination for each...

Страница 208: ...er verification code verification code PIN After changing mode the new mode remains in force for the duration of the call DISA Intercept Routing Busy If the first destination called by the outside par...

Страница 209: ...the settings of the specified extension Intercom call TIE line call Trunk call Call Forwarding FWD Do Not Disturb DND setting 2 3 Call Forwarding FWD Do Not Disturb DND Features Incoming Call Distribu...

Страница 210: ...ll after modification according to the Caller ID table is 12341115678 the call originator is recognised as extension 200 and the Walking COS feature is automatically activated System programming is re...

Страница 211: ...the dialled number No What is the DISA security mode Continued on next page F A The call is routed to an operator etc DISA Intercept when All DISA Ports are busy DISA Mute OGM Start Time after Answer...

Страница 212: ...nued from previous page DISA Reorder Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing N...

Страница 213: ...r of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Enabling DISA security Trunk Security or All Security b Keeping passwords verification code PINs extension PINs...

Страница 214: ...mmed time period and preprogrammed number of times 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf DISA CO to CO Call Prolong Counter DISA CO to CO Call Prolong Time x60s A...

Страница 215: ...ion outgoing dial completion is considered as answering If the destination trunk supports End of Call Detection screened transfer is available If the transferring party dials while talking to the call...

Страница 216: ...set the DISA Reorder Tone Duration time This specifies the length of time that a reorder tone will be sent to the caller When the timer expires the call will be disconnected Call Retry is possible du...

Страница 217: ...iguration 2 7 1 System Class of Service COS Settings Optional Device Other Extensions Accept the Call from DISA 11 1 1 PBX Configuration 3 1 1 Group Trunk Group TRG Settings Tone Detection DISA Tone D...

Страница 218: ...Disturb DND Features 5 1 1 Class of Service COS 5 5 8 Floating Extension User Manual References 1 2 8 To Access Another Party Directly from Outside Direct Inward System Access DISA 1 2 9 Setting Your...

Страница 219: ...unk Group no Phone no Other PBX Extension TIE with no PBX Code Other PBX Extension TIE with PBX Code 1 A PS destination can be used to forward fax calls to a fax machine at another PBX connected by TI...

Страница 220: ...13 3 2 PBX Configuration 5 3 2 Optional Device Voice Message DISA Message Fax Extension Feature Guide References 2 16 1 Direct Inward System Access DISA 220 Feature Guide 2 16 2 Automatic Fax Transfer...

Страница 221: ...ice messages for extensions with a maximum total recording time of 120 minutes can be recorded to the System Memory This memory is shared between the message boxes of all extensions assigned to that m...

Страница 222: ...for a certain time mode and the normal greeting message have been recorded callers will hear the greeting message for that time mode However if no greeting message has been recorded for a certain tim...

Страница 223: ...eature to for example record a greeting message in a message box for an Incoming Call Distribution ICD Group as described below In addition if the user s telephone has a Message button for another ext...

Страница 224: ...hear a notification tone Voice message recording will stop when a a caller hangs up b the recording time for the voice message reaches the preprogrammed limit 120 seconds c the recording space reache...

Страница 225: ...e Call Forwarding by QSIG feature 4 3 4 4 Call Transfer CT by QSIG PC Programming Manual References 6 16 1 Tool SVM Simplified Voice Message Delete All Recording 6 16 2 Tool SVM Simplified Voice Messa...

Страница 226: ...cements Paging Group Each paging group consists of extension user groups and external pagers One extension user group or external pager can belong to several paging groups 5 1 2 Group Example Extensio...

Страница 227: ...s and the external pagers can be changed through system programming Paging DND When DND 2 3 3 Do Not Disturb DND is set for incoming calls it is programmable whether your extension receives paging thr...

Страница 228: ...User Manual References 1 7 1 Paging 1 7 2 Answering Denying a Paging Announcement 228 Feature Guide 2 17 1 Paging...

Страница 229: ...floating extension number depends on the value specified for Numbering Plan in Easy Setup Refer to 5 4 1 Easy Setup Wizard in the Installation Manual Installation Manual References 4 10 Connection of...

Страница 230: ...s cancelled Call Duration The call duration can be restricted by a system timer If the timer expires the call will be disconnected Door Open While engaged on a doorphone call the extension user can un...

Страница 231: ...Options Option 3 Confirmation Tone Tone 1 Called by Voice 13 1 PBX Configuration 5 1 Optional Device Doorphone PT Programming Manual References 720 Doorphone Call Destination 729 Doorphone Number Ref...

Страница 232: ...is recommended that Door Open Duration be set to 2 seconds Installation Manual References 4 7 1 DPH2 Card KX NS5162 4 9 Connecting to a Doorphone Door Opener and or External Sensor PC Programming Man...

Страница 233: ...or call is not answered within a specified time the call will be cancelled It is possible to set a different ring tone pattern for calls received from each external sensor to distinguish between them...

Страница 234: ...2 Executive Busy Override Sensor call information is output on SMDR Installation Manual References 4 7 1 DPH2 Card KX NS5162 4 9 Connecting to a Doorphone Door Opener and or External Sensor PC Progra...

Страница 235: ...the manufacturer of a device before installing it Each external relay port has a COS assigned This and the COS of an extension determine the extension users who can use External Relay Control The leng...

Страница 236: ...pes are supported FSK and DTMF Calling Line Identification Presentation CLIP Caller s information which is sent from an ISDN line 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP A...

Страница 237: ...on refer to 11 1 3 PBX Configuration 3 1 3 Group Trunk Group Caller ID Modification Leading Digits in PC Programming Manual Example 012 Local International Call Data 1 Local International Call Data 2...

Страница 238: ...00987654321 001987654321 1 Remove the first 2 digits 2 Add 001 Checks the Table Selection Caller ID Table Assignment The System Speed Dialling Table is also used as the Caller ID Table In each locati...

Страница 239: ...received Even if pre ringing is enabled the FSK signal is sent between the first and second rings Mode 2 Disables pre ringing caller ID information is sent after the first ring Changes to this setting...

Страница 240: ...Group TRG Settings Main Caller ID Modification Table 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 8 Extension Caller ID Sending Incoming Call Wait Timer for Exte...

Страница 241: ...as the Call Log button for the extension or an incoming call distribution group The button light shows the current status as follows Light pattern Status Red on There is unchecked information Off All...

Страница 242: ...of a call is an incoming call distribution group and the call is not answered the information is logged in the call log for the group If it is answered the information is logged in the call log for t...

Страница 243: ...Extension Portable Station Extension Settings Option 5 Incoming Call Display Option 7 Incoming Call Log Memory Feature Guide References 2 6 4 Speed Dialling Personal System 2 21 2 Flexible Buttons 5 4...

Страница 244: ...l mode is enabled dial tone 4 will be sent to an extension when a message has been left on the extension 2 25 1 Dial Tone It is possible to set Message Waiting while hearing a ringback tone busy tone...

Страница 245: ...Dial Tone Distinctive Dial Tone 10 9 PBX Configuration 2 9 System System Options Option 5 SLT Message Waiting Lamp Pattern 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Type...

Страница 246: ...be used by that extension user Note The means a parameter to be entered when assigning a message at an individual extension Up to seven s can be stored for each message Conditions An extension user ca...

Страница 247: ...t Message Feature Guide References 6 1 Capacity of System Resources User Manual References 1 6 2 Showing a Message on the Caller s Telephone Display Absent Message 3 1 2 Settings on the Programming Mo...

Страница 248: ...to select data from the Call Directory and the System Feature Access Menu on the display ENTER Used to confirm the selected item CANCEL Used to cancel the selected item PROGRAM Used to enter and exit...

Страница 249: ...TORE Used for System Personal Speed Dialling and storing programme changes CONF Conference Used to establish a multiple party conversation FWD DND Used to perform FWD or DND Dual feature button PAUSE...

Страница 250: ...s programmed to correspond to an extension DSS buttons can also be reassigned to other features PF Programmable Feature Used to access a preprogrammed feature with one touch no default Conditions Cert...

Страница 251: ...to leave a message waiting indication or call back the party who left the message waiting indication FWD DND External Internal Both 1 Used to perform the FWD or DND feature for the extension The featu...

Страница 252: ...en the Automatic Switching and Manual Switching mode Two way Record Used to record a conversation into your own mailbox Two way Transfer Used to record a conversation into the mailbox of a specified e...

Страница 253: ...details about available flexible button types see 5 2 2 1 KX UT Series SIP Phones Self Labelling Up to 12 characters can be assigned to the LCD of each flexible button through personal system programm...

Страница 254: ...User Manual References 1 14 4 Self Labelling KX NT366 KX NT553 KX NT556 KX NT560 KX UT248 KX UT670 only 3 1 3 Customising the Buttons 254 Feature Guide 2 21 2 Flexible Buttons...

Страница 255: ...Red on No message s present no incoming call Off 2 Light Pattern of the Line Status Buttons Light Pattern Line Status Button Trunk Status Intercom Line Status Incoming Call Distribution Group Line St...

Страница 256: ...sion Status Button Light Pattern Corresponding Extension Status Button DSS Off Idle Red on Busy Incoming call 1 DND for trunk calls Rapid red flashing Incoming call 2 1 Only when Call Pickup by a DSS...

Страница 257: ...D Option 1 PT Fwd DND DND LED Option 4 DSS Key DSS key mode for Incoming Call Feature Guide References 2 2 2 2 Group Call Distribution 2 2 2 8 Log in Log out 2 3 Call Forwarding FWD Do Not Disturb DND...

Страница 258: ...y symbol and the decimal point are programmable Call duration during a trunk call Line 001 11 02 28 Conditions Multilingual Display Each extension can select its display language through personal prog...

Страница 259: ...n 6 2 Feature Hotel Charge Charge Charge Options Digits After Decimal Point Charge Options Currency Charge Options Currency Display Position 18 1 PBX Configuration 10 1 CO Incoming Call CO Line Settin...

Страница 260: ...utput Data The following data will be recorded and sent to the SMDR output port a Trunk call information incoming outgoing b Intercom call information outgoing c Log in Log out information d PBX error...

Страница 261: ...Code 10 9876543210 9876543210 9876543210 9876543210 9876543210 98765 CD 3 NA TR RC CO 2 01 01 01 01 01 01 01 01 01 Ext 5 1200 1200 1200 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234...

Страница 262: ...he call Also shows the following codes Dxxx Outgoing trunk call from a doorphone xxx doorphone number 2 18 1 Doorphone Call Txxx Outgoing trunk call by TIE line service xxx trunk group number xxx Veri...

Страница 263: ...umber is added before I Outgoing Intercom Call Shows the dialled extension number followed by EXT Log in Log out Shows the log in or log out status Check in Check out Shows the check in or check out s...

Страница 264: ...Information Outgoing Call Incoming trunk call Controls whether the incoming trunk calls are shown 19 1 PBX Configuration 11 1 Maintenance Main SMDR Print Information Incoming Call Outgoing intercom ca...

Страница 265: ...four digits of the dialled telephone number and any additional digits after connection will be shown as X e g 123 456 XXXX 19 1 PBX Configuration 11 1 Maintenance Main SMDR Options Option Privacy Mode...

Страница 266: ...SMDR SMDR Format Blank Footer Length Number of Lines The page length should be at least four lines longer than the skip perforation length Explanation Skip Perforation Page Length Machine Perforation...

Страница 267: ...elephone company and do not get recorded on SMDR because in this case this PBX recognises the telephone company as the host PBX Therefore only long distance calls are recorded on SMDR Output to a Teln...

Страница 268: ...irect Inward Dialling DID Direct Dialling In DDI 2 1 1 4 Multiple Subscriber Number MSN Ringing Service 2 2 2 8 Log in Log out 2 5 4 8 Host PBX Access Code Access Code to the Telephone Company from a...

Страница 269: ...an external PC Conditions To be able to use this feature through system programming it is required to enable this feature and register the IP address of the Syslog server PC Programming Manual Referen...

Страница 270: ...ed as Started work and message 2 as Finished work employees can sign in by selecting message 1 when starting work and sign out by selecting message 2 when finishing A connected PC can then be used to...

Страница 271: ...digits two digits before and after the decimal xx xx The calculation method used by the PBX varies depending on whether the telephone company sends the meter indication or the actual call charge a Ca...

Страница 272: ...hone user can check the total call charge for his own extension using the Call Charge Reference button A flexible button can be customised as the Call Charge Reference button Pay Tone Service It is po...

Страница 273: ...ion for Currency 131 Currency Feature Guide References 2 7 6 Verification Code Entry 2 21 2 Flexible Buttons 6 1 Capacity of System Resources User Manual References 1 12 1 Using the Telephones in a Ho...

Страница 274: ...s the hotel operator can set a timed reminder for a room remotely 2 24 4 Timed Reminder SMDR for External Hotel Application Hospitality feature data including check in 1 check out 1 and timed reminder...

Страница 275: ...showing these charges as well as call charges can be printed If necessary the guest charge data entered can be edited later and the bill reprinted Cleaned up Switches the status of selected room exten...

Страница 276: ...e assigned Only one of each type of Room Status Control button can be assigned Extensions associated with rooms must be one of the following types PT KX UT SIP general SIP SLT ISDN Extension PSs canno...

Страница 277: ...User Manual References 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features 4 1 3 Supervisory Monitor ACD Control Feature Guide 277 2 23 2 Room Status Control...

Страница 278: ...ling Bill SMDR for Minibar Checkout Billing Bill SMDR for Others A name that appears on the display telephone of the hotel operator 14 2 PBX Configuration 6 2 Feature Hotel Charge Bill Checkout Billin...

Страница 279: ...4 The extension number and name 5 A list of all calls made and call charges using the same format as SMDR output Pattern B 2 22 1 1 Station Message Detail Recording SMDR 6 The total charge for each ch...

Страница 280: ...X Configuration 3 5 3 Group Incoming Call Distribution Group Miscellaneous Options Call Log for Built in ACD Report 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Main Ext...

Страница 281: ...ind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Extension PIN Lock If the wrong PIN is entered...

Страница 282: ...Settings Main Extension PIN PT Programming Manual References 005 Extension Personal Identification Number PIN User Manual References 3 1 2 Settings on the Programming Mode 4 1 2 Manager Programming 28...

Страница 283: ...cancelled by this feature Conditions Extension Dial Lock 2 7 3 Extension Dial Lock and the extension personal identification number PIN 2 24 1 Extension Personal Identification Number PIN will not be...

Страница 284: ...User Manual References 1 9 14 Clearing Features Set at Your Extension Extension Feature Clear 284 Feature Guide 2 24 2 Extension Feature Clear...

Страница 285: ...sed with the PT after Walking Extension has been activated the new extension number of the PT must be assigned as the paired extension through system programming If PC programming is being performed f...

Страница 286: ...o Service in mode and switch locations with another extension with a simple operation This is ideal for when the same telephone is used by multiple extension users who work in shifts Service out mode...

Страница 287: ...mode The extension user of extension 102 switches extension settings and changes his extension to Service in mode Conditions This feature is not available for PSs ISDN extensions or SIP extensions An...

Страница 288: ...Extension with this feature enabled if you want to move your location permanently you must return your extension to its home location before moving When performing Enhanced Walking Extension with this...

Страница 289: ...kes it easier for both extension users to locate their extensions Conditions The usage conditions depend on the individual conditions for the Walking Extension and Enhanced Walking Extension features...

Страница 290: ...tgoing Message OGM A different message can be assigned for each time mode day lunch break night 5 1 4 Time Service PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters DI...

Страница 291: ...ial Lock Executive Busy Override Deny Hot Line Timed Reminder Tone 3A 3B This tone is heard when A called PS is being searched for The recording time used by the Built in Simplified Voice Message SVM...

Страница 292: ...e Patterns All dial tone patterns have a default 6 2 1 Tones Ring Tones Only dial tone 1 is sent to the extensions in a VM DPT DTMF group 2 28 1 Voice Mail VM Group PC Programming Manual References 10...

Страница 293: ...the call making operation Hands free Answerback mode Voice calling mode Alternate Receiving Ring Voice c Sent when making a call to or from a doorphone Tone 3 2 Sent just before a conversation is esta...

Страница 294: ...ion Tone Tone 2 Paged Automatic Answer Confirmation Tone Tone 3 1 Start Talking after Making Call Call from DOORPHONE Confirmation Tone Tone 3 2 Start Talking after Answering Call Confirmation Tone To...

Страница 295: ...e PBX and controls the PBX via the CTI Server CTI Server PC PC LAN LAN PBX Mother Board Conditions CTI application software must be installed on the connected PC In addition KX NSF101 Activation Key f...

Страница 296: ...References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Dial Information CTI 10 9 PBX Configuration 2 9 System System Options Option 6 CTI 296 Feature Guide 2 26 1 Computer Tele...

Страница 297: ...swering calls directly from Outlook Users who have Unified Messaging mailboxes can also use Microsoft Outlook to access their messages through the e mail interface 3 3 1 Integration with Microsoft Out...

Страница 298: ...keys are preinstalled on the mother board A Mobile UC is registered to the PBX as a general SIP phone Therefore the same activation key registration is necessary as for other general SIP phones A Mob...

Страница 299: ...ing calls 2 2 2 3 Outside Destinations in Incoming Call Distribution Group Parallel Ringing When Forwarding to Trunk When an unanswered call is forwarded to an outside line such as a cellular phone th...

Страница 300: ...en LCOT is used for the trunk the system cannot detect call disconnection Therefore the system disconnects the trunk side after transferring the call unscreened transfer PC Programming Manual Referenc...

Страница 301: ...of 2 groups can be assigned VM DPT Group A group of DPT ports which use the Voice Mail DPT Digital Integration features A maximum of 2 KX TVM systems can be connected to the PBX A maximum of one VM DP...

Страница 302: ...ort Type SLT SLT SLT SLT VM DTMF Group 1 VM DTMF Group 2 2 3 1 9 22 PBX Configuration 1 1 Configuration Slot Port Property Extension Type DPT Type Type 601 Terminal Device Assignment 2 9 22 PBX Config...

Страница 303: ...t is possible to assign a One touch Dialling button for direct access to a Voice Mail feature 2 6 2 One touch Dialling For example to access a mailbox mailbox number 123 of the VPS extension number 16...

Страница 304: ...The caller leaves a message If the call reroutes to the floating extension number of the VM DTMF Group or the extension in the VM DTMF group by such as the FWD feature when the VPS answers the call th...

Страница 305: ...12 1 PBX Configuration 3 12 1 Group VM DTMF Group System Settings Others FWD to the VPS Sequence Parameter Transmitted Command In AA Service Mode In VM Service Mode Answer by Mailbox Default Switching...

Страница 306: ...Mail VM Transfer button during a call an extension user can transfer a call to a mailbox of the VPS so that the caller can leave a message in the mailbox of the desired extension When the extension u...

Страница 307: ...the extension user that there is a message waiting in his mailbox When the Message button light turns on pressing the button allows the extension user to play back the messages stored in his mailbox...

Страница 308: ...et DND 2 3 3 Do Not Disturb DND 4 Answer The called extension has answered the call 5 FWD VM RBT FWD to Voice Mail ringback tone The called extension has set FWD to VPS and the PBX is calling another...

Страница 309: ...onfiguration 3 12 1 Group VM DTMF Group System Settings Timing Waiting Time before Sending Follow on ID It is possible to assign the time period between when the VPS transfers the call using the AA se...

Страница 310: ...12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Type Extension Number for Voice Mail Transfer 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Opti...

Страница 311: ...oup VM DPT Group System Settings Intercept to Mailbox for Call to Extension 11 11 1 PBX Configuration 3 11 1 Group VM DPT Group System Settings Overflow to Mailbox for Call to ICD Group 4 Voice Mail V...

Страница 312: ...this feature by mailbox setting on the VPS 7 VPS Trunk Service Automatic Time Mode Notification for Incoming Call 1 Multiple tenants can share a single VPS each tenant does not require a dedicated VPS...

Страница 313: ...ght 1 2 Trunk Group No Company Greeting No Incoming Call Service Custom Service 11 Custom Service 29 Custom Service 31 Custom Service 12 Custom Service 21 Custom Service 15 Custom Service 42 Custom Se...

Страница 314: ...sy to the VPS 11 Paging by the VPS The VPS can perform the Paging feature using the recorded message 2 17 1 Paging 12 Live Call Screening LCS A PT or PS user can monitor his own mailbox while a caller...

Страница 315: ...recording or continue recording the conversation after the call is intercepted through personal programming LCS Mode Set After Answering 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extens...

Страница 316: ...Configuration 4 2 1 Extension Portable Station Extension Settings Option 4 LCS Recording Mode 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Extension Number for Two w...

Страница 317: ...User Manual References 1 11 5 If a Voice Processing System is Connected 3 1 2 Settings on the Programming Mode 4 1 2 Manager Programming Feature Guide 317 2 28 3 Voice Mail DPT Digital Integration...

Страница 318: ...t Inward Dialling DID Refer to the DID feature 2 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 2 Direct In Line DIL Refer to the DIL feature 2 1 1 2 Direct In Line DIL 3 Automatic Number Ide...

Страница 319: ...PBX always sends a dial tone instead of the telephone company when making a trunk call using E1 line PC Programming Manual References 9 32 PBX Configuration 1 1 Configuration Slot Port Property E1 Po...

Страница 320: ...ure Changing this setting may affect the number of simultaneous IP extension and IP trunk calls available on the mother board BGM External Hardware requirement A user supplied external pager External...

Страница 321: ...2 1 4 Turning on the External Background Music BGM Feature Guide 321 2 30 1 Background Music BGM...

Страница 322: ...the OGM feature A total of 64 messages total approximately 20 minutes can be saved for OGM VoIP DSP Card Available Channels for OGM Max Number of OGM Message Total recording time Not Installed 2 64 ap...

Страница 323: ...0 DSP M Card KX NS5111 DSP L Card KX NS5112 5 4 1 Easy Setup Wizard PC Programming Manual References 7 2 5 Utility File Message File Transfer PC to PBX 7 2 6 Utility File Message File Transfer PBX to...

Страница 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM...

Страница 325: ...Section 3 Unified Messaging System Feature Guide 325...

Страница 326: ...setting up mailboxes assigning COS settings and changing the service mode UM Ports and the UM Group The PBX initially 1 provides two ports called UM ports for use by the Unified Messaging system A po...

Страница 327: ...ill be redirected to the intercept destination of the first member extension of the UM group DSP Resource Usage Connecting to the Unified Messaging system including using features such as Two way Reco...

Страница 328: ...ration 2 5 System Holiday Table 10 9 PBX Configuration 2 9 System System Options Option 9 11 7 PBX Configuration 3 7 Group UM Group 23 4 UM Configuration 4 4 Service Settings Holiday Table User Manual...

Страница 329: ...on Manual References 5 11 Automatic Configuration of Mailboxes 3 1 2 2 Custom Service Builder Description Allows the System Administrator to create Custom Services visually using Web Maintenance Conso...

Страница 330: ...whether to back up messages only when the remaining capacity of the mailbox reaches a certain level Set whether to delete messages from the mailbox after backup Set whether all messages or just old me...

Страница 331: ...e Status Report Subscriber Setup Report Security Information Report Hourly Statistics Report 2 1 This report can be printed in tabular form or graph form 2 This report can be set to be deleted automat...

Страница 332: ...therefore placed into a separate group PC Programming Manual References 23 1 UM Configuration 4 1 Service Settings Caller ID PIN Call Routing 23 2 UM Configuration 4 2 Service Settings Parameters Alt...

Страница 333: ...r callers to Automated Attendant service 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting External MSG Delivery Auto FWD Personal Custom Serv 23 3 UM Configuration 4 3 Service Settings Custom...

Страница 334: ...target of the following features Executive Busy Override 2 10 2 Executive Busy Override Whisper OHCA 2 10 4 4 Whisper OHCA Automatic recording will not be performed when both the target extension and...

Страница 335: ...ing Call Service Parameter Day Night Lunch and Break Mode Incoming Call Service Prompt 3 2 1 7 Call Transfer to Outside Description Enables the Unified Messaging system to transfer a call to a trunk f...

Страница 336: ...Screening Description Allows the Unified Messaging system to announce the name of the caller when transferring a call to an extension from a preprogrammed caller e g You have a call from name of call...

Страница 337: ...Personal Caller Name Announcement Manager Operation 2 2 1 System Manager Features Setting Class of Service COS Parameters 2 2 2 Message Manager Features Recording Messages To record system caller nam...

Страница 338: ...4 UM Configuration 5 4 System Parameters Parameters Daily Hours Setting User Manual References Subscriber Operation 1 8 4 Sending Messages Receiving External Delivery Messages Manager Operation 2 2 1...

Страница 339: ...ch password is assigned an operation If a password is entered correctly the caller is handled by the password s preprogrammed operation Custom Service Messages Press 1 for Sales press 2 for Service et...

Страница 340: ...1 2 UM Configuration 1 2 Mailbox Settings Full Setting First Name 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Last Name 21 1 UM Configuration 2 Class of Service Directory Listing 3 2 1...

Страница 341: ...holiday can be a specific day or range of days Conditions Holidays cannot overlap with each other The holidays stored in the Unified Messaging holiday table are managed separately from those in the h...

Страница 342: ...scriber can answer the page from any extension using the paging answer feature number If Caller ID information is received and the caller s name has been recorded for the Caller Name Announcement feat...

Страница 343: ...configured his or her mailbox so that unanswered calls are directed to the mailbox s interview mailbox via Incomplete Call Handling and has set Message Reception Mode to Interview Mode 1 8 6 Other Fe...

Страница 344: ...ode Description Determines whether incoming calls are directed to the subscriber s regular mailbox or interview mailbox This mode is effective for Incomplete Call Handling Service when the subscriber...

Страница 345: ...e specified for Maximum Message Length the surplus parts of the message may be discarded when sending the notification 24 4 UM Configuration 5 4 System Parameters Parameters E mail Option Maximum Mess...

Страница 346: ...ve his or her own extension The Message Manager s extension number must be assigned as Operator 1 in Day Mode Extensions assigned as operators can be called by dialling 0 however when setting this fea...

Страница 347: ...Telephone Device Device No 1 2 3 Only Urgent Messages Telephone Device Device No 1 2 3 Dial Number 0 9 T X Telephone Device Device No 1 2 3 No of Retries Telephone Device Device No 1 2 3 Busy Delay Ti...

Страница 348: ...ically enabled PC Programming Manual References 7 9 Utility UM System Prompts Customisation User Manual References Manager Operation 2 2 2 Message Manager Features Recording Messages 3 2 1 34 Operator...

Страница 349: ...nswer within the time specified for Operator No Answer Time The No Answer Coverage options are Caller Select Leave Message Disconnect Message and Next Operator PC Programming Manual References 23 1 UM...

Страница 350: ...ering incoming calls These services include Voice Mail Automated Attendant Interview Custom Service and Transfer to Mailbox Custom Service is the most flexible of all the services because it allows ac...

Страница 351: ...ial that guides the subscriber through setting up his or her mailbox is simpler and takes less time to complete than the standard tutorial PC Programming Manual References 21 1 UM Configuration 2 Clas...

Страница 352: ...directed to the mailbox of the transfer destination extension Therefore the caller can leave a message in the mailbox of the extension without knowing the mailbox number The Transfer Recall to Mailbox...

Страница 353: ...mailbox numbers directly or spell the name of the desired party using the dial keys on their telephones 3 2 1 16 Dialling by Name Once the caller has dialled an appropriate number the Unified Messagin...

Страница 354: ...e The reception of External Delivery Messages can be confirmed using this feature as well Subscribers can request an Auto Receipt when sending a message to a single recipient or to all members of an E...

Страница 355: ...DDI DID Auto Login TRG No Auto Login DDI DID TRG No Password Entry Requirement Auto Login Toll Saver Feature Guide References 3 2 2 29 Toll Saver User Manual References Subscriber Operation 1 8 6 Oth...

Страница 356: ...1 UM Configuration 2 Class of Service Call through Service 24 4 UM Configuration 5 4 System Parameters Parameters Transfer to Outside Outside Transfer Sequence Call Transfer to Outside Sequence Up to...

Страница 357: ...ller to leave a callback number in several different ways depending upon which option is programmed into the Unified Messaging system PC Programming Manual References 20 1 2 UM Configuration 1 2 Mailb...

Страница 358: ...this feature is available only to the Message Manager and to subscribers with Message Manager privileges Conditions This feature is only available when the Automatic Login feature is enabled PC Progr...

Страница 359: ...arding to a Mailbox Description A subscriber can set calls to be forwarded to the floating extension number of the UM group In this case the call is forwarded directly to the extension s mailbox There...

Страница 360: ...tercom Paging Custom Service Calling Operators PC Programming Manual References 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Incomplete Call Handling for No Answer Incomplete Call Handlin...

Страница 361: ...Wireless XDP Parallel Mode LCS can only be turned on or off from the wired telephone In Wireless XDP Parallel Mode setting LCS on off from the PS has no effect 5 2 4 5 Wireless XDP Parallel Mode A su...

Страница 362: ...rning announcement will be heard at the beginning of Subscriber s Service Conditions If the setting is longer than the Mailbox Capacity Maximum Message Time this feature is not available PC Programmin...

Страница 363: ...d Features Transferring Messages Manager Operation 2 2 2 Message Manager Features Managing the General Delivery Mailbox 3 2 2 21 Personal Custom Service Description Allows a subscriber to use the foll...

Страница 364: ...time he logs in to his mailbox When the Temporary Personal Greeting is turned off it will be deleted automatically and other Personal Greetings will be played as normal 2 Busy Signal Greeting Played...

Страница 365: ...ion 2 2 1 System Manager Features Broadcasting Messages 3 2 2 24 Recover Message Description Enables a subscriber to recover deleted messages After deleting messages they will remain in the Deleted Me...

Страница 366: ...is no answer FWD to CO Forwards all incoming calls to Telephone number 1 or 2 programmed in the Mailbox Setting or to any other number FWD Cancel Cancels the forwarding setting Conditions In order to...

Страница 367: ...ubscriber to set a Timed Reminder by following system prompts provided by the Unified Messaging system Timed Reminder is a feature that is similar to an alarm clock the telephone will ring at the set...

Страница 368: ...tension Auto Login Extension Password Entry Requirement Auto Login Caller ID 1 2 Auto Login Caller ID Password Entry Requirement Auto Login DDI DID Auto Login TRG No Auto Login DDI DID TRG No Password...

Страница 369: ...on must be set to Enable Two way Record Two way Transfer Button A flexible button can be customised as the Two way Record or the Two way Transfer button An extension number can be assigned to the Two...

Страница 370: ...to a mailbox of an extension by pressing the VM Transfer button and entering the number of the extension The transferred caller can then leave a message in the mailbox The VM Transfer button can also...

Страница 371: ...voice prompts for their mailbox Mailbox owner name Personal greetings Personal caller ID name Personal distribution list voice label Interview mailbox questions Administrators Users logged in to a Us...

Страница 372: ...r Name Announcement 24 4 UM Configuration 5 4 System Parameters Parameters Prompt Setting Feature Guide References 5 5 2 PC Programming User Manual References 3 2 System Programming Using Web Maintena...

Страница 373: ...ystem To reduce the possibility that PBX performance will be affected the account in Microsoft Outlook that is set up to access the subscriber s mailbox should be set to off line mode For details abou...

Страница 374: ...e will be affected the account in the e mail client that is set up to access the subscriber s mailbox should be set to off line mode For details about off line mode refer to the e mail client s docume...

Страница 375: ...Section 4 Network Features Feature Guide 375...

Страница 376: ...nection itself However providing its users with Internet access an ISP provides voice communication on the Internet for free In this way with VoIP technology based on the SIP protocol the cost of voic...

Страница 377: ...s 8 4 SIP Trunks PC Programming Manual References 9 8 PBX Configuration 1 1 Configuration Slot Shelf Property V SIPGW 9 10 PBX Configuration 1 1 Configuration Slot Port Property V SIPGW Feature Guide...

Страница 378: ...ting of SIP Trunk Calls to Public Trunks When a SIP trunk call cannot be completed successfully the PBX can automatically attempt to make the call using a public trunk instead This provides a backup m...

Страница 379: ...e maximum number of usable V SIPGW channels will be limited to 64 channels per site or 256 channels for the system When this feature is enabled at a site V IPGW cards cannot be used at that site Direc...

Страница 380: ...4 Virtual Cards 8 4 SIP Trunks PC Programming Manual References 9 2 2 PBX Configuration 1 1 Configuration Slot System Property Site 9 8 PBX Configuration 1 1 Configuration Slot Shelf Property V SIPGW...

Страница 381: ...PBX Configuration 1 1 Configuration Slot Port Property PRI Port Main Port Type 3 For BRI only 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Access Mode 426 BRI Configura...

Страница 382: ...all charge information on ISDN lines from the telephone company 4 1 2 3 Advice of Charge AOC Call Forwarding CF by ISDN Forwards an incoming call to another outside party using the ISDN service of the...

Страница 383: ...nfiguration a maximum of eight ISDN terminal devices can be connected to the port However only a maximum of two devices can be used simultaneously Conditions Overlap En bloc For each ISDN port either...

Страница 384: ...Settings Option 7 ISDN Bearer Automatic ISDN Configuration ISDN BRI port configuration can be set automatically through system programming 6 2 Tool BRI Automatic Configuration The following items wil...

Страница 385: ...etwork Type 424 BRI Layer 1 Active Mode 425 BRI Layer 2 Active Mode 426 BRI Configuration 427 BRI TEI Mode Feature Guide References 4 3 4 QSIG Standard Features Feature Guide 385 4 1 2 Integrated Serv...

Страница 386: ...swers the call 3 111222444 is displayed Caller Called party CLIP COLP No 111222333 Answering party CLIP COLP No 111222444 CLIP COLP Number The telephone numbers sent to the network for CLIP COLP can b...

Страница 387: ...ne Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG When forwarding calls to a public trunk system programming selects whether the CLIP nu...

Страница 388: ...eferences 003 Extension Number 422 BRI Subscriber Number 606 CLIP COLP Number User Manual References 1 9 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Calling Connected...

Страница 389: ...No One DSS1 protocol A DPT user can see the call charge information on the display during the call Budget Management If the amount of call charge reaches the preprogrammed limit an extension user can...

Страница 390: ...n the destination in the PBX does not answer within a preprogrammed time period When the CFB or CFNR has been set the network determines to forward the incoming call to the preprogrammed destination a...

Страница 391: ...o use this feature PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features ISDN FWD MSN Set Cancel Confirm 10 7 1 PBX Configuration 2 7 1 System Class of Se...

Страница 392: ...567 ISDN FWD Call Forwarding CF by ISDN P P PBX Outside Party Outside Caller Extn 1011 Dials 01 45 6789 01 23 4567 ISDN PBX Conditions This feature complies with the following European Telecommunicati...

Страница 393: ...S Settings CO SMDR CF MSN Feature Guide References 2 3 1 Call Forwarding FWD Do Not Disturb DND SUMMARY 2 3 2 Call Forwarding FWD User Manual References 1 6 1 Forwarding Calls Feature Guide 393 4 1 2...

Страница 394: ...rvice ISDN Hold Button A flexible button can be customised as the ISDN Hold button The availability of this feature is dependent on the contract with the telephone company The TRS Barring feature is a...

Страница 395: ...feature can be used only when the network supports the explicit linkage option Call Transfer with Announcement and Call Transfer without Announcement is possible 2 12 1 Call Transfer The call charges...

Страница 396: ...this feature depends on the contract with the telephone company This feature can be enabled or disabled on an ISDN port basis PC Programming Manual References 9 26 PBX Configuration 1 1 Configuration...

Страница 397: ...onditions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 130 Malicious Call Identification MCID supplementary service PC Programming Manual Refe...

Страница 398: ...programming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback ringing within 60 minutes or callback ringing is not answered wi...

Страница 399: ...omised as an ISDN Service button A service access code can also be assigned on this button for a quick operation This feature is not available to an SLT PC Programming Manual References 12 1 4 PBX Con...

Страница 400: ...em behaves as one PBX Each PBX in a One look network and the devices under it are referred to as a site regardless of whether the PBX is a Master unit or Slave unit The PBX at each site is often refer...

Страница 401: ...Feature Standalone operation One look network SMDR Call Storage 40 000 calls 1000 calls Charge Record for Hotel 10 000 calls 4000 calls Installation Manual References 2 1 1 System Configurations 4 2...

Страница 402: ...on Slot Port Property BRI Port Network Numbering Plan Trunk Property 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Network Numbering Plan Trunk Property Note A TIE line connecti...

Страница 403: ...Dials 2011 TIE Line Interface Explanation To use this method it is necessary to change the first one or two digits of extension numbers of either PBX e g 10XX for PBX 1 20XX for PBX 2 to allow calls t...

Страница 404: ...011 Extn 1012 Dials 7 953 1011 Dials 7 952 1011 TIE line access no Extn no PBX code Interface Explanation To use this method it is necessary to know each PBX code in order to identify the location of...

Страница 405: ...to the extension at PBX 2 even when using the PBX Code method a Incoming Trunk Call Destination Assignment Example PBX 1 TIE Line Network TIE Line PBX 2 Extn 2011 Outside Caller Trunk Trunk Interface...

Страница 406: ...side Caller Trunk Trunk Interface Dials 123 4567 Telephone Company Interface PBX 1 PBX 2 PBX Code 952 PBX Code 951 Explanation An outside caller dials 123 4567 The call reaches the destination extensi...

Страница 407: ...567 211 4567 Telephone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access nu...

Страница 408: ...TRG 2 Extn 1011 Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 or dials the Trunk Group Access n...

Страница 409: ...phone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies the call adds the...

Страница 410: ...hrough this PBX i e PBX 2 depends on the COS that is assigned to the trunk group of this PBX that the incoming TIE line is connected to If the COS of the trunk group is unable to make outgoing calls b...

Страница 411: ...Outside Party Interface Extn 1011 PBX 1 Trunk Trunk Dials 8 02 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 Dials 8 02 verification code entry feature no verification code verif...

Страница 412: ...TIE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX Code 951 Trunk Trunk Dials 7 952 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 1001 Dials 7 952 verification code en...

Страница 413: ...sed Billing Code for ARS to PBX 1 an extension s verification code can be sent to PBX 2 automatically without the extension having to dial the verification code 12 1 1 PBX Configuration 4 1 1 Extensio...

Страница 414: ...Access Code 47 Veri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Num...

Страница 415: ...952 Veri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444...

Страница 416: ...Telephone Company PBX 1 PBX Code 951 PBX 2 PBX Code 952 Interface Interface Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 and extension number 1011 2 The call...

Страница 417: ...3 4567 23 4567 Outside Caller TRG 2 DISA PBX 1 PBX Code 951 PBX 2 PBX Code 952 Explanation 1 The outside caller dials the DISA phone number of PBX 1 Idle Line Access number of PBX 1 9 and telephone nu...

Страница 418: ...used to remove digits from and add a number to the dialled number of the TIE line call This modification may be needed depending on the TIE line network configuration 17 1 PBX Configuration 9 1 Priva...

Страница 419: ...oup TRG 2 Sending no to PBX 4 3XXX Location 03 The hunt sequence by dialling 4XXX The 1st route trunk group TRG 2 Sending no to PBX 4 4XXX b PBX Code Method Access with PBX Code 10 6 1 PBX Configurati...

Страница 420: ...n 01 The hunt sequence by dialling 7 PBX Code 952 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 952 XXXX Location 02 The hunt sequence by dialling 7 PBX Code 953 XXXX The 1st route trunk gr...

Страница 421: ...of PBX 2 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 3011 is an extension number of PBX...

Страница 422: ...Table of PBX 2 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 953 1011 has the PBX code of P...

Страница 423: ...a TIE line access no or an other PBX extension no in the flexible numbering plan of the own PBX Is the trunk group available Yes Is there an idle trunk in the trunk group Is the leading number abc or...

Страница 424: ...r 0511033 9511033 0511033 1 Remove the first 3 digits 2 Add 9 Yes Is the corresponding extension idle Checks the modified number with the flexible numbering plan of the own PBX Sends reorder tone or s...

Страница 425: ...V IPGW DN2IP 9 11 2 PBX Configuration 1 1 Configuration Slot Shelf Property V IPGW Hunt Pattern 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Numbering Plan Trunk Prope...

Страница 426: ...on Day Lunch Break Night 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Routing to Operator No Destination Destination is not programmed PT Programming Manual References 453 DID...

Страница 427: ...s the TIE Line Routing Table for a corresponding entry If an entry is found the call is sent to the connected PBX Case 1 Extension 1012 of PBX 1 dials extension number 1011 The dialled number is found...

Страница 428: ...as Voice over IP VoIP This PBX uses the H 323 standard for VoIP communication VoIP networks support private network communications using TIE line service Example PBX 1 PBX 2 Extn 1000 Extn 1999 Extn 2...

Страница 429: ...outed through the VoIP ports designated as trunk group 2 IP Gateway IP address assignment for the local PBX and other PBXs Programming Example Destination Leading No IP Address 2 200 45 11 35 3 199 17...

Страница 430: ...in the Quick Dialling Table the call will be automatically rerouted to a trunk as specified by the corresponding destination number When a call is made using the VoIP network if the PBX does not rece...

Страница 431: ...it is possible to select whether faxes are sent using analogue or T 38 protocol signals Conditions Some QSIG services are available 4 3 4 QSIG Standard Features TRS Call Barring settings apply to cal...

Страница 432: ...lable the call slides to the next available device Example PBX V IPGW Private IP Network IP Gateway 1 IP Gateway 2 IP Gateway 3 IP Gateway 4 Gateway Settings List 1 IP Gateway 1 GW Group 1 2 IP Gatewa...

Страница 433: ...s dialled the PBX first searches local extensions for a matching number If there is no match the PBX then checks the TIE Line Routing Table for the Gateway Group for a corresponding entry If an entry...

Страница 434: ...DPG destinations for each leading number Programming Example of the CDPG Table V IPGW Card Number Port Number Call Distribution Port Group 1 1 1 CDPG 1 1 2 CDPG 2 1 1 8 CDPG 2 2 1 CDPG 1 2 2 8 CDPG 3...

Страница 435: ...ority CDPG The call is routed to Port 1 of the first card The call is rerouted to Port 1 of the second card Port 1 of the first card is busy Port 1 of the second card is available The call is answered...

Страница 436: ...s a private call the call is received by the TIE line service method If it is a public call the call is received by the Incoming Trunk Call Distribution method DIL DDI MSN which is assigned on the tru...

Страница 437: ...nual References 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Numbering Plan Trunk Property 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Network...

Страница 438: ...dentification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Calling Line Identification Restriction CLIR Prevents the caller s CLI being presented to...

Страница 439: ...ntation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Call Forwarding CF by QSIG Forwards a call to the QSIG network 4 3 4 3 Call Forwarding CF by QSIG Call Transf...

Страница 440: ...is answered CLIP CNIP Example 1 Dials 202 2 John 101 is displayed PBX 1 PBX 2 CLIP 101 CNIP John Called party Extn No 202 Caller Extn No 101 Extn Name John COLP CONP Example PBX 2 PBX 1 FWD IRNA etc...

Страница 441: ...ervice COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR...

Страница 442: ...Trunk Calls 1001 Call to 2000 1 Forwarded to 1001 2 3 Extn 1000 Extn 1000 1 Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network 2 T...

Страница 443: ...CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rer...

Страница 444: ...ransferred from extension 2000 to extension 1001 of PBX 1 3 The call between PBX 1 and PBX 2 is released and the call is connected directly to the transfer destination of extension 2000 Conditions Thi...

Страница 445: ...n Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3PTY User Manual References 1 4 1 Transferring a Call Call Transfer Feature...

Страница 446: ...ng CCBS To receive and send CCBS receiving and sending CCBS must be enabled individually on an ISDN QSIG port basis through system programming An extension user can set only one CCBS The last setting...

Страница 447: ...on another PBX is busy Automatic Callback Busy can be used as a Standard QSIG feature 4 3 4 5 Completion of Calls to Busy Subscriber CCBS by QSIG The caller will be informed an extension is busy with...

Страница 448: ...he branch office cannot call the president 2 1 2 2 Internal Call Block 5 1 1 Class of Service COS During a Call with Another Party Feature Description and Reference Transfer to Busy Extension using Qu...

Страница 449: ...call will be terminated at this time Directed Call Pickup When dialling using the PBX Code Method Access with PBX Code Dial as follows TIE Line Access Number PBX Code of ringing extension Directed Ca...

Страница 450: ...1001 busy Extn 1001 Extn 2002 Monitor extension Monitor extension Programming Procedure 1 Routing Table Assignment TIE Line Routing and Modification tables must have been programmed in advance for al...

Страница 451: ...the PBX Disabled Receive information from other PBXs forward it to other QSIG ports of the PBX Set the transmission setting for each port according to the layout of your network so that extension sta...

Страница 452: ...ns Table Index No Network Extn No Network Extn Name 001 2001 Branch 1 T Durden 002 2002 Branch 1 M Singer 003 4001 Branch 2 R Paulson 250 When using the PBX Access Code numbering method the relevant a...

Страница 453: ...sions or have extensions monitored refer to the corresponding Feature Guide Each of Network PBX IDs 1 8 can only be assigned to one PBX within a network Assigning the same Network PBX ID to two PBXs w...

Страница 454: ...Configuration Slot Port Property BRI Port ISDN CO Networking Data Transfer 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port CO Setting Networking Data Transfer 10 7 1 PBX Configura...

Страница 455: ...Recorded Message Direct Mailbox Access Trunk Service Automatic Time Mode Notification for Incoming Call Caller s Identification Notification Status Notification Voice message number display Trunk Call...

Страница 456: ...runk call so the call is forwarded to the Unified Messaging system and answered by mailbox 201 If the outside caller leaves a message the Unified Messaging system sends a Message Waiting notification...

Страница 457: ...ple Voice Mail Services More than one PBX in a network can provide voice mail services to extensions connected to other PBXs Conditions General This section explains Centralised Voice Mail assuming th...

Страница 458: ...ameter A call in progress can be transferred to a Unified Messaging mailbox by pressing the VM Transfer button and then 1 pressing a DSS button or NDSS button or 2 dialling the desired extension numbe...

Страница 459: ...k Network Data Transmission 17 5 PBX Configuration 9 5 Private Network Centralised UM VM Unit 19 1 PBX Configuration 11 1 Maintenance Main Maintenance Error Log for Centralised VM Network MSW Transmis...

Страница 460: ...elected 2 2 2 2 Group Call Distribution PBX 2 PBX 1 Private network PBX 5 PBX 4 PBX 3 ICD Group ICD Group ICD Group ICD Group Telephone Company ICD Group Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual...

Страница 461: ...all is forwarded to CO 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 9 Mobile Extension 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Setting...

Страница 462: ...rivate network channels are needed to forward a single call to all of the PBXs Each PBX can store the current communication status of each PS In Range or Out of Range If the status of the PS is set to...

Страница 463: ...flow destination of the ICD Group Handover from one PBX to another PBX during a conversation is not possible PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Miscella...

Страница 464: ...464 Feature Guide 4 3 6 Network ICD Group...

Страница 465: ...Section 5 System Configuration and Administration Features Feature Guide 465...

Страница 466: ...j 2 10 4 4 Whisper OHCA k 2 7 1 Toll Restriction TRS Call Barring Barring l 2 7 3 Extension Dial Lock m 2 7 5 Walking COS n 2 11 8 Trunk Call Limitation o 2 12 1 Call Transfer p 2 18 2 Door Open q 2 1...

Страница 467: ...ion Extension Settings Main COS 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Main COS PT Programming Manual References 602 Class of Service Feature Guide References 3 2...

Страница 468: ...roup User Group 603 Extension User Group Assignable Extensions PT SLT PS SIP Extension ISDN Extension Example Extension User Group 1 Extn 100 Extn 101 Extension User Group 2 Extn 102 Extn 103 Extensio...

Страница 469: ...Incoming Call Distribution Group An incoming call distribution group is a group of extensions which receives incoming calls directed to the group Each incoming call distribution group has a floating e...

Страница 470: ...s 11 11 2 PBX Configuration 3 11 2 Group VM DPT Group Unit Settings 11 12 1 PBX Configuration 3 12 1 Group VM DTMF Group System Settings 11 12 2 PBX Configuration 3 12 2 Group VM DTMF Group Group Sett...

Страница 471: ...g a maximum of 31 parties can be assigned to a group When Broadcast Mode is disabled a maximum of 7 parties can be assigned to a group A maximum of 8 conference groups can be programmed 11 9 PBX Confi...

Страница 472: ...603 Extension User Group 620 Incoming Call Distribution Group Member 622 Incoming Call Distribution Group Floating Extension Number 623 Incoming Call Distribution Group Name 640 Extension User Groups...

Страница 473: ...ch of the following system management items can be assigned to each tenant a Tenant Operator extension number floating extension number of incoming call distribution group none 5 1 5 Operator Features...

Страница 474: ...Tenant 3 Entries 101 to 150 Tenant 8 Entries 351 to 400 If Same as System Setting is selected then all 1000 entries in the table will be applied to that tenant s outgoing calls All 1000 entries in the...

Страница 475: ...Extn 109 Extension User Group 6 Extn 111 Extn 110 Programming Example Caller Called Party COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 Block Explanation 1 Assign each extens...

Страница 476: ...ation 3 2 Group User Group 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Tenant Number 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Se...

Страница 477: ...tside telephone Even while in the Automatic Switching mode day lunch break night mode can be changed manually 2 Time Table Each tenant has a Time Table used for the Automatic Switching mode The Start...

Страница 478: ...dialling to reroute a One look network intercom call to a trunk during break mode 2 6 5 Quick Dialling Programming Examples of DID DDI Table and DIL Table DID DDI table can be programmed for each DID...

Страница 479: ...following time periods Day 1 Day Start time Lunch Lunch Start time Day 2 Lunch End time Night Night Start time Break 1 Start Break 1 End Day restart Break 2 Start Break 2 End Day restart Break 3 Star...

Страница 480: ...2 6 5 Quick Dialling 2 7 1 Toll Restriction TRS Call Barring Barring 2 21 2 Flexible Buttons 3 2 1 System Features 5 1 1 Class of Service COS 5 1 3 Tenant Service 6 1 Capacity of System Resources PT P...

Страница 481: ...time mode If the Tenant Service is in use The call is directed to the extension s tenant operator If a tenant operator is not assigned the call is directed to the PBX operator In this case the current...

Страница 482: ...f an extension remotely and a verification code PIN PIN Lock is also unlocked 2 24 1 Extension Personal Identification Number PIN 2 7 6 Verification Code Entry Required Remote Extension Dial Lock Sets...

Страница 483: ...renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regular...

Страница 484: ...KX NT265 does not have a secondary Ethernet port The following optional devices are available for the KX NT300 series except KX NT321 IP PT KX NT307 PSLP1528 Bluetooth Module KX NT303 Add on 12 Key Mo...

Страница 485: ...routing to Secondary PBX A KX NT300 series or KX NT500 series IP PT can automatically connect to a secondary PBX when the primary PBX becomes disconnected When the primary PBX is connected again the I...

Страница 486: ...up Call Data Line Security 2 11 5 Data Line Security Dial Information CTI 2 26 1 Computer Telephony Integration CTI Direct Inward System Access DISA 2 16 1 Direct Inward System Access DISA Door Open 2...

Страница 487: ...ed manually For details on how to register refer to the Installation Manual When registering the SIP extension the user ID must be the extension number of the SIP extension When a SIP extension uses t...

Страница 488: ...Manual System speed dial numbers do not download immediately they download when the telephone is rebooted The number of system speed dialling numbers that are downloaded from the PBX can be changed R...

Страница 489: ...ons about a particular KX UT series SIP phone refer to the telephone s documentation DSP Resource Usage Making a call from a SIP extension requires a certain number of DSP resources depending on the c...

Страница 490: ...as switching a call between telephones are not supported 5 2 4 5 Wireless XDP Parallel Mode S PS Broadcast Call An S PS cannot be a member of a PS Ring Group 5 2 4 2 PS Ring Group Instead an ICD grou...

Страница 491: ...specified park zone Automatic The telephone searches for an idle park zone from among those assigned to its own flexible buttons Conditions S PSs can operate only under a SIP CS They are not compatibl...

Страница 492: ...group call from an ICD group of which the S PS is a member the group call will be given precedence A supervisor extension in the ICD group can control the log in log out status of a SIP CS in the gro...

Страница 493: ...registered to the PBX on the PBX s local network The necessary settings are configured automatically by the PBX b The remote IP settings of the SIP phone are configured without first connecting the ph...

Страница 494: ...Condition of Remote SIP MLT PERIODIC Packet Sending Interval Time s 9 2 2 PBX Configuration 1 1 Configuration Slot System Property Site Port Number Firmware Update Port No for IP PT IP CS Media Relay...

Страница 495: ...iguration 1 1 Configuration Slot Port Property V IPCS Remote Place 9 20 PBX Configuration 1 1 Configuration Slot Port Property V UTEXT Remote Place Feature Guide 495 5 2 2 SIP Session Initiation Proto...

Страница 496: ...X TGP600 can support up to 8 wireless handset conversations simultaneously However since the number of wireless handsets is controlled by the KX TGP600 from the PBX s perspective it appears that the n...

Страница 497: ...r without going through a DSP card which means that P2P calls are established without using the PBX s resources P2P Scenarios P2P calls can be established between telephones in a site The following il...

Страница 498: ...site P2P connection between branch offices over a VPN hub and spoke connection 1 Remote Office 1 Remote Office 2 Router Site PBX Router Hub router P2P Calls between IP telephones in separate branch of...

Страница 499: ...eived when all of the card s resources are being used KX UT series SIP phones and general SIP phones support P2P communication over SIP trunks KX NT500 series IP PTs support P2P communication over SIP...

Страница 500: ...System Property Site VoIP DSP Options 9 10 PBX Configuration 1 1 Configuration Slot Port Property V SIPGW Main P2P Group 9 10 PBX Configuration 1 1 Configuration Slot Port Property V SIPGW Main P2P G...

Страница 501: ...over Calls will not be disconnected CS CS Interface However Handover is not available in any of the following cases a When the new Handover CS is busy b When there is no CS within range c While the Li...

Страница 502: ...ion Portable Station PT Programming Manual References 690 PS Registration 691 PS Termination 692 Personal Identification Number PIN for PS Registration Feature Guide References 5 5 7 Flexible Numberin...

Страница 503: ...2 Sales 3 Incoming Trunk Call Information Display Called Party s Name Number Caller s Name Number Caller s Name Number PS01 PS02 PS03 PS04 PS05 PS06 PS07 Constituent PS Ring Group 1 Floating Extn No...

Страница 504: ...for the group to Ring 2 2 2 Incoming Call Distribution Group Features All PS users in the group can use the Log in Log out feature Wrap up feature and ICD Group button for the group The CS may often...

Страница 505: ...for trunk calls the PS will not ring when an intercom call or a trunk call arrives at the PS ring group 2 3 3 Do Not Disturb DND For calls directed to PS ring groups the PBX will handle at most two c...

Страница 506: ...Feature Guide References 6 1 Capacity of System Resources 506 Feature Guide 5 2 4 Portable Station PS Features...

Страница 507: ...s Quick Dialling Makes a call or accesses a feature easily by selecting from a private directory of names and numbers Conditions S PS users can only access the PS Dialling Directory However the first...

Страница 508: ...h PS programming The button assignment is the same for the PT 2 21 2 Flexible Buttons Some special feature buttons e g WAVESEARCH button may be customised depending on the PS type Conditions The flexi...

Страница 509: ...nly be set from a PS The wired telephone can accept or deny this feature through COS programming Once this feature is set the setting at the wired telephone cannot be changed unless a PS changes the s...

Страница 510: ...Destination for Call Transfer and Call Park 2 12 1 Call Transfer 2 13 2 Call Park CLIP COLP Number and CLIP COLP Number Selection 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP...

Страница 511: ...Paired Telephone Feature Guide References 2 11 10 Parallelled Telephone 5 1 1 Class of Service COS User Manual References 1 9 12 Using Your PS or S PS in Parallel with a Wired Telephone Wireless XDP...

Страница 512: ...Example PBX 1 TIE Line Network TIE Line PBX 2 Outside Caller Telephone Company Virtual PS 2 Virtual PS 1 Dials 201 Extn 201 Fwd to outside destination Extn 202 Fwd to destination at other PBX The foll...

Страница 513: ...ovides the ICD Group with a dedicated message box that is not shared with an actual extension 2 16 3 Built in Simplified Voice Message SVM Conditions To use this feature call forwarding to trunks must...

Страница 514: ...mber and an additional digit 0 through 9 or 00 through 99 Example 131 Extn No 13X MSN Extn No 14XX MSN Extn No 15XX MSN PBX 132 139 Behind PBX 1234 Extn No 1234 ISDN Port for EXTN P MP 1234 1234 1234...

Страница 515: ...erminal device is available To use the MSN whose last digit is 0 as an individual MSN system programming is required for each ISDN port ISDN terminal devices that receive power over the telephone line...

Страница 516: ...de XDP mode must be enabled on the port through system programming Conditions Automatic Detection on Super Hybrid Port A DPT SLT or PT interface CS connected to a Super Hybrid port can be detected aut...

Страница 517: ...PT Programming Manual References 007 DSS Console Paired Telephone 600 EXtra Device Port XDP Mode Feature Guide 517 5 2 6 Extension Port Configuration...

Страница 518: ...if the CS loses its connection to the primary PBX it automatically switches its connection to the secondary PBX to continue operation Statistics and Diagnostics The IP CS compiles statistics about it...

Страница 519: ...154 IP CS Automatic Rerouting to Secondary PBX If a secondary PBX is specified for an IP CS KX NS0154 only and the IP CS s Announce Mode is enabled it can send the secondary PBX information to other t...

Страница 520: ...tors For details about configuring settings for E1 trunks and PRI lines refer to the documentation for the Trunk Adaptor Connection via SIP Trunk The SIP trunk authentication ID and the authentication...

Страница 521: ...2 1 Users Add User Single User Email notification in 8 2 1 Users Add User Single User To send e mail notifications the SMTP server settings must be configured Up to 3 e mail addresses can be registere...

Страница 522: ...ftware update has been downloaded from the update FTP server 3 A software update has been successfully installed 4 A software licence is about to expire Conditions To send e mail notifications the SMT...

Страница 523: ...can be connected to the PBX An e mail address can be set for each external sensor For users to receive sensor alarm notifications the following settings must be configured Notification e mail for sens...

Страница 524: ...as an attachment The feature is enabled by setting an e mail address for the mailbox E mail notifications will not be sent if this address is not set 20 1 2 UM Configuration 1 2 Mailbox Settings Full...

Страница 525: ...gging in with a User Administrator account or an Installer account Note It is recommended to register user information extension number name mailbox number login account etc in User Profiles Extension...

Страница 526: ...Description Using a modem RMT card An RMT card must be installed The floating extension number of the analogue remote maintenance must be assigned default 599 PC programming using a telephone connect...

Страница 527: ...PBX has no passwords set initially For security select an installer password as soon as the PBX system is installed at the site 4 Change the passwords periodically 5 It is strongly recommended that pa...

Страница 528: ...Feature Guide References 2 1 1 2 Direct In Line DIL 2 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 528 Feature Guide 5 5 2 PC Programming...

Страница 529: ...rammer or one manager programmer is allowed to perform system or manager programming at one time The maximum number of simultaneous programmers that each PBX supports is as follows one system programm...

Страница 530: ...6 Manager Features 6 1 Capacity of System Resources User Manual References 1 9 14 Clearing Features Set at Your Extension Extension Feature Clear 3 1 Customising Your Phone Personal Programming 4 1 Ma...

Страница 531: ...urce usage More complex situations may necessitate additional resources and in some cases fewer resources may be necessary Examples of DSP resource usage Fundamentally the number of resources required...

Страница 532: ...e showing trends in DSP usage over time as well as the number of calls and operations that could not be performed due to lack of resources VoIP IP trunk IP extension and IP CS usage Conference Unified...

Страница 533: ...ource capacity To view the number of times DSP resources are measured as busy see Counting of DSP busy times The state of DSP resource usage can be outputted as a CSV file by clicking Export In this d...

Страница 534: ...guration 1 1 Configuration Slot Port Property V SIPGW Voice FAX IP Codec Priority 1st 2nd 3rd 9 14 PBX Configuration 1 1 Configuration Slot Port Property V IPEXT Option IP Codec Priority 9 18 PBX Conf...

Страница 535: ...m Overview Resource Reservation Example The following table shows the number and types of resources that must be reserved for a given workload To calculate the number of free i e non reserved resource...

Страница 536: ...sufficient conference resources are available Conditions The total number of resources provided by each type of DSP card is as follows DSP S card 63 DSP M card 127 DSP L card 254 PC Programming Manual...

Страница 537: ...rvice Feature DSP Resources per Unit Trunk using G 729 codec 2 2 Trunk using G 711 codec 1 Non IP trunk ISDN trunk analogue trunk etc 1 Extension using G 729 codec 2 2 Extension using G 711 codec 1 IP...

Страница 538: ...Busy Ratio DSP Cost 1 Trunk using G 729 codec 8 50 8 8 Trunk using G 711 codec 64 80 51 2 Extension using G 729 codec 32 50 35 2 Extension using G 711 codec 64 80 51 2 IP CS using G 729 codec 8 50 8...

Страница 539: ...time start date the setting between 2 00 AM and 3 00 AM will not happen On the summer time end date the setting between 1 00 AM and 2 00 AM will ring twice b Time Information from Telephone Company Ti...

Страница 540: ...ress as the NTP server for the KX UT extension If NTP server is disabled the time for KX UT extensions must be set individually at each telephone PC Programming Manual References 6 2 Tool BRI Automati...

Страница 541: ...IP address assignment mode is set to DHCP If the PBX s DHCP server is enabled make sure that no other DHCP servers are running on the same network Having more than one DHCP server on a network can re...

Страница 542: ...ring schemes 1 64 Leading number up to three digits Additional number up to two digits default two digits b Feature Numbers A number of up to four digits consisting of 0 through 9 and c Other PBX Exte...

Страница 543: ...Parallel Mode set cancel 48 Account Code Entry 1 49 Call Hold Call Hold Retrieve 50 Call Hold Retrieve Specified with a Holding Extension Number 1 51 Call Park Call Park Retrieve 1 2 52 Call Hold Ret...

Страница 544: ...l 1 733 Not Ready Mode on off 1 735 Log in Log out 1 736 Incoming Call Queue Monitor 739 Hot Line programme set cancel 740 Absent Message set cancel 1 750 BGM set cancel 751 Remote Wake up Call 76 Tim...

Страница 545: ...aiting DND Override 1 1 or 2 2 Executive Busy Override 1 3 Message Waiting set 1 4 Call Monitor 1 5 Automatic Callback Busy CCBS 6 Alternate Calling Ring Voice 1 SIP extensions cannot perform DND Over...

Страница 546: ...CCBS PS users cannot use the following features Personal Speed Dialling OGM playback record S CO Line Access Parallel Telephone Mode set cancel Walking Extension BGM set cancel Timed Reminder PC Progr...

Страница 547: ...e PC programming mode through a modem on a PC 599 or 5099 1 ISDN Remote Maintenance Used to access the PC programming mode through the ISDN interface on a PC 699 or 6099 1 Group Incoming Call Distribu...

Страница 548: ...evice External Pager Floating Extension Number 13 3 2 PBX Configuration 5 3 2 Optional Device Voice Message DISA Message Floating Extension Number PT Programming Manual References 623 Incoming Call Di...

Страница 549: ...pe Description Main software data Operating system data area on the PBX s mother board Expansion Unit software data Operating system data area on an Expansion Unit s mother board LPR software on a slo...

Страница 550: ...PT Programming Manual References 190 Main Processing MPR Software Version Reference 550 Feature Guide 5 5 9 Software Upgrading...

Страница 551: ...off without shutting down When power is restored after a power outage the PBX operates in the following manner If the PBX did not shut down normal operation continues uninterrupted If the PBX shut dow...

Страница 552: ...e following SLT ports and LCOT ports are connected during a power failure It is possible to allow trunk calls that are established during a power failure to be maintained even when the power returns a...

Страница 553: ...rd the event System Restart in the error log Conditions In the event of a power failure PBX memory is protected by a factory provided lithium battery There is no memory loss except the memories of Aut...

Страница 554: ...Description 1 Error Code Shows three digit error code 2 Sub Code Shows 8 digit sub code BBWXYYZZ BB 00 W Slot type Physical shelf blank Virtual shelf X Unit number Non PBX process code YY Slot number...

Страница 555: ...1 Extension 2 Maintenance Daily Test Start Time Set Maintenance Daily Test Start Time Hour Maintenance Daily Test Start Time Minute Feature Guide References 2 21 2 Flexible Buttons 2 22 1 1 Station Me...

Страница 556: ...information from the PBX when a status change occurs or an alarm is detected PBX PC Sends Information Manager TRAP Implementation The PBX will send the two types of TRAP as follows Type TRAP Name Des...

Страница 557: ...ct groups supported by this PBX refer to 6 4 Supported Management Information Base MIB Table in the Appendix Through system programming it is possible to select whether each type of TRAP e g ColdStart...

Страница 558: ...server to not change the IP addresses of the mother board and DSP cards once IP telephones are registered to the PBX The IP telephones will not operate properly if these IP addresses are changed PC P...

Страница 559: ...d an Internet Control Message Protocol ICMP echo request through the PC programming terminal and receive an ICMP message confirming connection Conditions This PBX performs PING as follows Test packet...

Страница 560: ...560 Feature Guide 5 6 7 PING Confirmation...

Страница 561: ...Section 6 Appendix Feature Guide 561...

Страница 562: ...Printing message 8 Queuing Time Table 64 Ring Tone Pattern Plan 8 Simultaneous Programmers PT Programming one system programmer 63 personal programmers one manager programmer 63 personal programmers...

Страница 563: ...up 8 31 members group for Conference Group Mode 31 members group for Broadcast Mode User Group 32 Call Pickup Group 64 Idle Extension Hunting Group 64 16 extensions group Incoming Call Distribution Gr...

Страница 564: ...Incoming Call Log PT 100 records extn 3040 records system Incoming Call Log PS Incoming Call Distribution Group 100 records extn or group Total 2560 records system Message Waiting PS Incoming Call Di...

Страница 565: ...y Mailboxes 500 subscriber mailboxes 1 System Manager mailbox 1 Message Manager mailbox Note The maximum number of recordings that can be stored in each type of mailbox in 9000 Group Distribution List...

Страница 566: ...on Tone 1 1 s Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Trunk Call Limit Warnin...

Страница 567: ...Hold Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s The duration of a ring tone may vary by country area Feature Guide 567...

Страница 568: ...ion Assistant 2 26 2 CA Communication Assistant Refer to the documentation for CA UM Port Expansion 3 1 1 Unified Messaging System Overview 2 Channel 4 Channel Unified Messaging Activation Key KX NSU1...

Страница 569: ...QSIG Network KX NSN002 Network Direct Station Selection NDSS 4 3 5 1 Network Direct Station Selection NDSS Activation Key for QSIG Network KX NSN002 Centralised Voice Mail 4 3 5 2 Centralised Voice Ma...

Страница 570: ...pe Type of Interface 2 1 4 ifMtu Maximum Datagram Length which can be sent received 2 1 5 ifSpeed Maximum Transfer Speed 2 1 6 ifPhysAddress Physical Address MAC Address 2 1 7 ifAdminStatus The desire...

Страница 571: ...protocol was unknown unsupported 8 ipInDiscards The number of incoming Packets discarded because of an insufficient reception buffer 9 ipInDelivers The total number of Packets received including ICMP...

Страница 572: ...ICMP messages which were not sent because of error 21 icmpOutEchos The number of ICMP Echo request messages sent 22 icmpOutEchoReps The number of ICMP Echo Reply messages sent TCP Group 1 3 6 1 2 1 6...

Страница 573: ...Community Names The total number of SNMP messages with unknown Community Name 6 snmpInASNParseErrs The total number of SNMP messages with incorrect OID type 13 snmpInTotalReqVars The total number of O...

Страница 574: ...Item Description 30 snmpEnableAuthenTr aps Indicates whether the SNMP agent process is permitted to generate authentication failure traps 574 Feature Guide 6 4 Supported Management Information Base M...

Страница 575: ...ication CLI Distribution 2 1 3 2 Ring Tone Pattern Selection 2 1 3 3 Call Waiting 2 2 2 6 VIP Call 2 2 2 8 Log in Log out 2 2 2 9 Supervisory Feature 2 2 2 10 Supervisory Feature ACD 2 3 2 Call Forwar...

Страница 576: ...4 1 2 10 Completion of Calls to Busy Subscriber CCBS 4 3 1 TIE Line Service 4 3 1 3 TIE Line Programming 4 3 3 ISDN Virtual Private Network ISDN VPN 4 3 4 2 Calling Connected Line Identification Prese...

Страница 577: ...Limitation List of Abbreviations 2 2 2 10 Supervisory Feature ACD 2 6 3 Last Number Redial 2 6 4 Speed Dialling Personal System 2 6 5 Quick Dialling 2 11 8 Trunk Call Limitation 2 14 1 Conference Feat...

Страница 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx...

Страница 579: ...Feature Guide 579 Notes...

Страница 580: ...ht This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of...

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