2.2.2.4 Queuing Feature
Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned
for each time mode (day/lunch/break/night) (
®
5.1.4 Time Service). This PBX supports a specified number
of Queuing Time Tables which each have a specified number of sequences (specific commands which are
performed when a caller enters a queue). The following commands can be assigned to each sequence when
making a Queuing Time Table:
[Command Table]
Command
Description
Condition
OGM xx
An outgoing message is sent to the
caller. "xx" applies to the OGM
number.
After the OGM, Music on Hold will be sent
and the next event in the sequence will
be activated.
Wait xx s
Puts the caller in the waiting queue for
b (01-16)
´
5 seconds.
"xx" applies to the number of seconds
to wait (05-80).
If an OGM has not been sent to the caller,
the caller hears a ringback tone.
If an OGM has been sent to the caller, the
caller hears Music on Hold.
Sequence xx
Redirects to sequence xx. "xx"
applies to the sequence number.
None
Overflow
Redirects to the overflow destination.
None
Disconnect
Disconnects the line.
None
Queue No.
Announces the number of calls in the
waiting queue ahead of the caller.
An SD card must be installed to use this
feature.
Activation key required:
Call Centre Feature Enhancement
(KX-NSF201)
Queue No. and Time
Announces the number of calls in the
waiting queue ahead of the caller and
the estimated waiting time.
An SD card must be installed to use this
feature.
Activation key required:
Call Centre Feature Enhancement
(KX-NSF201)
None
(No command)
Redirects to the next sequence.
If assigned as sequence 01, the Queuing
Time Table will not be activated.
[Programming Example of Queuing Time Table]
Queuing Time Table No.
Sequence 01
Sequence 02
Sequence 03
Sequence 04
...
01
OGM 01
Wait 30 s
OGM 03
Overflow
02
OGM 02
Wait 30 s
OGM 04
None
03
60
Feature Guide
2.2.2 Incoming Call Distribution Group Features
Содержание KX-NS500
Страница 14: ...14 Feature Guide Table of Contents...
Страница 15: ...Section 1 For Your Safety Feature Guide 15...
Страница 18: ...18 Feature Guide 1 1 1 For Your Safety...
Страница 19: ...Section 2 Call Handling Features Feature Guide 19...
Страница 40: ...PT Programming Manual References 720 Doorphone Call Destination 40 Feature Guide 2 1 2 Internal Call Features...
Страница 57: ...632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features...
Страница 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features...
Страница 174: ...Feature Guide References 2 21 2 Flexible Buttons 174 Feature Guide 2 11 6 Flash Recall Terminate...
Страница 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold...
Страница 228: ...User Manual References 1 7 1 Paging 1 7 2 Answering Denying a Paging Announcement 228 Feature Guide 2 17 1 Paging...
Страница 321: ...2 1 4 Turning on the External Background Music BGM Feature Guide 321 2 30 1 Background Music BGM...
Страница 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM...
Страница 325: ...Section 3 Unified Messaging System Feature Guide 325...
Страница 375: ...Section 4 Network Features Feature Guide 375...
Страница 464: ...464 Feature Guide 4 3 6 Network ICD Group...
Страница 465: ...Section 5 System Configuration and Administration Features Feature Guide 465...
Страница 506: ...Feature Guide References 6 1 Capacity of System Resources 506 Feature Guide 5 2 4 Portable Station PS Features...
Страница 560: ...560 Feature Guide 5 6 7 PING Confirmation...
Страница 561: ...Section 6 Appendix Feature Guide 561...
Страница 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx...
Страница 579: ...Feature Guide 579 Notes...