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Installation/Troubleshooting

[For assistance, please call: 1-800-272-7033] 39

2

Troubleshooting

The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/
products/en/netwkcam/" includes various technical information other than the contents
in this troubleshooting section. Access it if problems occur.

2.1

Indicator Error Codes

Problem

Cause and Remedy

Indicator lights
or blinks orange.

• Ethernet cable is not connected properly.

Connect the Ethernet cable properly.

• PC, Ethernet hub or router is not working.

Confirm that PC, Ethernet hub and router is working.

Indicator
continues
blinking orange.

• Indicator blinks orange when updating firmware.

If you access the camera on the web browser, Update
Firmware page will be displayed. Update the firmware
following the procedure (see page 111 of the Operating
Instructions on the Setup CD-ROM). If you fail to update the
firmware, see page 55.

Indicator
continues
blinking orange
(2-second
interval).

• The router on your network is turned off.

Turn the router on, and wait for a while until the ADSL line is
connected.

• An error occurs in UPnP™ port forwarding.

Set up the camera again in [Automatic Setup] by the Setup
Program following the procedures shown on page 19.

Indicator
continues
blinking green.

• Automatic setup is not complete.

Complete the setup following this Installation/
Troubleshooting.

• The camera did not get its IP address from the DHCP server.

When setting [Automatic Setup] or [DHCP Setup], the
camera may not get its IP address due to network failures.
Ask your ISP or network administrator for more information.

kxhcm280ait.book 39 ページ２００５年３月９日　水曜日　午後１時２３分

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Содержание KX-HCM280A

Страница 1: ...oting Please read this manual before using and save this manual for future reference Network Camera Panasonic Network Camera Website http www panasonic com netcam for customers in the USA or Puerto Ri...

Страница 2: ...ing the camera Abbreviations UPnP is the abbreviation for Universal Plug and Play Network Camera is called Camera in this Installation Troubleshooting Trademarks Adobe Acrobat and Reader are either re...

Страница 3: ...tem Description Operating System Microsoft Windows XP Microsoft Windows 2000 Microsoft Windows Me Microsoft Windows 98SE CPU For viewing single camera Pentium III 800 MHz or greater is recommended For...

Страница 4: ...ough most ISPs Internet Service Providers do not yet support IPv6 many local networks already use it When your ISP supports IPv6 your Panasonic Network Camera will be ready For more information you wi...

Страница 5: ...mera to View on the LAN 15 1 7 Setting up Internet Access to the Camera 19 1 8 Viewnetcam com Service IPv4 IPv6 23 1 9 Connecting the Camera to a Router Supporting UPnP IPv4 Only 25 1 10 Connecting th...

Страница 6: ...t from the unit 9 The AC cord is used as the main disconnect device ensure that the socket outlet is located installed near the equipment and is easily accessible 10 Only use attachments accessories s...

Страница 7: ...nect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Environment Do not install the c...

Страница 8: ...ideos still images and internet contents etc This information should not be made available to any third parties outside the user group When sending this product to be repaired with a company not relat...

Страница 9: ...C Adaptor 1 pc Order No PSLP1242Y Length 3 m 10 ft AC Cord 1 pc Order No PSJA1069Z Length 1 8 m 6 ft Ceiling Mounting Cover 1 pc Order No PSKL1023Z1 Ceiling Plate A 1 pc Order No PSZMHCM381A Ceiling P...

Страница 10: ...ty Indicator The indicator color shows camera status Power on Normal Operation 1 Updating Firmware Getting IP address 2 Got IP address Setting Finished setting Not on the LAN Orange blinking Orange bl...

Страница 11: ...ideo Output See page 14 External I O See page 119 of the Operating Instructions on the Setup CD ROM DC IN jack See page 13 Hook for AC adaptor cord See page 13 FACTORY DEFAULT RESET button See page 12...

Страница 12: ...ernet cable customer provided to the camera Note These instructions assume your PC is already connected to the Internet and your network includes a router 2 Connect the Ethernet cable to your router E...

Страница 13: ...ice ensure that the socket outlet is located installed near the equipment and is easily accessible Use only specified Panasonic AC adaptor PSLP1242 Order No PSLP1242Y If the indicator does not light g...

Страница 14: ...ages on a TV or record them using a video recording device VCR DVD recorder etc Note When the camera is in color night view mode images may not be displayed correctly on the TV Analog composite NTSC v...

Страница 15: ...e 132 of the Operating Instructions on the Setup CD ROM for details 1 Insert the Setup CD ROM into the CD ROM drive of the PC The window is automatically displayed If the Network Camera Setup window i...

Страница 16: ...s turned on the camera cannot be set up from the Setup Program In this situation disconnect the AC cord from the outlet and reconnect it again The Setup Program may not list any cameras due to your fi...

Страница 17: ...CTORY DEFAULT RESET button only Automatic Setup Local Access Only can be selected To set up the camera with Static or DHCP settings after performing the Automatic Setup Local Access Only run the Setup...

Страница 18: ...rnet access to the camera Click Next to set up the Internet access to the camera and go to step 3 on page 20 If you do not allow the Internet access click Cancel and go to page 30 to confirm the camer...

Страница 19: ...e connected to the router and displays the MAC Addresses IP addresses and Port Numbers The MAC Address see page 11 on the bottom of the camera shows which camera you select on the Camera List window N...

Страница 20: ...twkcam for more information 4 Enter the user name and password that were set and click OK 5 If your router supports UPnP select Enable otherwise select Disable Then click Next If you select Disable sk...

Страница 21: ...the user name and password that were set and click OK 8 After a while the Viewnetcam com FREE DDNS service website is displayed Follow the displayed instructions for registration If the message Failed...

Страница 22: ...the camera To insure that the most current image is displayed Internet Explorer should be configured as follows This will not have any negative result on normal use When Enable was selected at step 5...

Страница 23: ...ss your camera even if your assigned global IP address changes See http www viewnetcam com for details How the Viewnetcam com service works 1 Your ISP assigns a global IP address to your Internet acce...

Страница 24: ...case you cannot use the Viewnetcam com service Ask you ISP about what type of IP address you are using If the camera is using a port number other than 80 the port number must be specified at the end o...

Страница 25: ...dures shown on page 19 Note In some routers the UPnP feature is disabled by default Enable your router s UPnP feature following the router manual before you set up the camera See the Panasonic Network...

Страница 26: ...ue port number 1 Access the camera see page 11 of the Operating Instructions on the Setup CD ROM 2 Click Setup tab at the top of the page 3 Select Static on the Network page The Static IP Address Conf...

Страница 27: ...ngs on your PC If you cannot disable your firewall or antivirus software you can set up the camera using the camera MAC address as shown below 1 Enter the camera MAC address in the data field and clic...

Страница 28: ...Installation Troubleshooting 28 3 Enter the user name and password and click Save 4 The Enter Network Password window is displayed Enter the user name and password that were set and click OK...

Страница 29: ...en you are using a router not supporting UPnP Follow the procedures shown on page 26 1 Enable the Auto Port Forwarding feature on the UPnP page see page 59 of the Operating Instructions on the Setup C...

Страница 30: ...nd enter the user name and password that were set and click OK Note When Permit access from guest users is set on the Security Administrator page authentication window will not be displayed 4 Click th...

Страница 31: ...age 33 for Security Warning window when using Microsoft Windows XP Service Pack 2 Note For IPv6 connection see page 13 of the Operating Instructions on the Setup CD ROM 6 Close the web browser Capture...

Страница 32: ...tiveX Controls 2 Check Enable in Run ActiveX Controls and plug ins ActiveX Controls can be installed from the file on the Setup CD ROM 1 Restart the PC 2 Confirm that Internet Explorer is closed 3 Dou...

Страница 33: ...e steps shown below to install ActiveX Controls 1 Click the warning displayed above the tabs and click Install ActiveX Control 2 Click Install Network Camera Zoom Focus Program Preset Scan Pan Tilt 64...

Страница 34: ...uctions follow generally accepted guidelines suitable for residential installations In some areas commercial and industrial installations are regulated by local or state ordinances For such installati...

Страница 35: ...ing or wiring without making a hole for a cable in the ceiling Select either one of the two Wiring through a hole made in the ceiling 1 Fix the Ceiling Plate B on the ceiling with Screws B Fix the Cei...

Страница 36: ...ing a coin or similar object until the camera is secure 4 Fix the Ceiling Plate A to the Ceiling Plate B and fix them firmly with Screws A Hole for a cable 25 mm 1 inch 65 mm 2 5 inches Fit the four r...

Страница 37: ...the l of the Ceiling Mounting Cover Be careful not to nip the cable etc 6 Move the Ceiling Mounting Cover in the clockwise direction until the of it fits to the l of the main unit When removing the C...

Страница 38: ...g Plate B to the mounting position and put marks 2 Make holes at the marks and put plastic plugs customer provided into them Note When drilling into mortar be careful of pieces of mortar which may bec...

Страница 39: ...e web browser Update Firmware page will be displayed Update the firmware following the procedure see page 111 of the Operating Instructions on the Setup CD ROM If you fail to update the firmware see p...

Страница 40: ...ed see page 107 of the Operating Instructions on the Setup CD ROM Confirm that the standard AC adaptor PSLP1242 Order No PSLP1242Y is being used Indicator continues blinking red The camera may be malf...

Страница 41: ...nnect the plug of the AC cord from the outlet and reconnect it again Set up the camera again Multiple camera IP addresses are overlapping If you install multiple cameras turn the camera on one by one...

Страница 42: ...o complete successfully Network problems may occur during setup Confirm that your network is working Disconnect the plug of the AC cord from the outlet and reconnect it again Then set up the camera ag...

Страница 43: ...labeled beside the Ethernet LAN port The camera IP address and port number are shown next to the MAC address The password has been forgotten Press the FACTORY DEFAULT RESET button to reset the camera...

Страница 44: ...er Internet Explorer does not support IPv6 address access Use DDNS services like Viewnetcam com service The network is congested Pages may not be displayed immediately Wait for a while The web browser...

Страница 45: ...on the router see page 26 Enable port forwarding seeing the router manual for details Firewalls such as packet filtering on the router is blocking camera access Set the router to allow access to the...

Страница 46: ...n the Setup CD ROM A gray screen is displayed There are currently more than 30 simultaneous accesses to the video Motion JPEG Reduce the number of access to below 30 or change the video to still image...

Страница 47: ...e zoom Some objects are difficult to focus on by AF button Press the AF button and put it into operation again When the objects are still out of focus adjust the focus using manual focusing or change...

Страница 48: ...139 of the Operating Instructions on the Setup CD ROM The image refreshes very slowly Multiple users are accessing the camera If multiple users are accessing the camera the image refreshes slowly You...

Страница 49: ...49 Scan lines deviate on the screen Scan lines may deviate when viewing moving objects with resolution at 640 x 480 because of the interlace type CCD Set Vertical Resolution for 640 x 480 mode to 240...

Страница 50: ...e operation bar The pan tilt is restricted Adjust the pan tilt settings see page 65 of the Operating Instructions on the Setup CD ROM The Automatic Focus Range is set incorrectly for the type of image...

Страница 51: ...e page 40 of the Operating Instructions on the Setup CD ROM Login ID and password for E mail or FTP are invalid Make sure that you enter your correct login ID and password The camera does not transfer...

Страница 52: ...ructions on the Setup CD ROM If neither or only one is displayed it is possible that the connection is incorrect or that the IPv6 router is not set properly Set them correctly The IPv6 has not been se...

Страница 53: ...nel mode can not be used at the same time Cancel the PC s IPsec settings and communicate using tunnel mode Either PC s SA 1 or Camera s SA is not established 1 SA Security Association refers to establ...

Страница 54: ...tly Set them correctly see page 52 of Operating Instructions on the Setup CD ROM The pre shared key is not set correctly Set the same pre shared key for the camera and server see page 52 of Operating...

Страница 55: ...updating firmware Shortcut icon is not displayed in the My Network Places folder UPnP Windows component is not installed in Windows XP or Windows Me Install UPnP Windows component in Windows XP or Wi...

Страница 56: ...to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices These locations do not repair consumer products When you ship the product Panasonic Servicenters ar...

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