Installation/Troubleshooting
42
Setup Program
does not list any
cameras.
• Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any
firewall or antivirus software, and set up the camera again.
If you cannot disable your firewall or antivirus software, you
can set up the camera using the MAC address (see page
27).
• The camera is connected over a different network.
Set up the camera from a PC under the same router.
• Confirm that an IP address is assigned to your PC.
If the IP address is not assigned to your PC, assign it to your
PC (see page 131 of the Operating Instructions on the
Setup CD-ROM).
Setup Program
fails to complete
successfully.
• Network problems may occur during setup.
Confirm that your network is working. Disconnect the plug
of the AC cord from the outlet, and reconnect it again. Then
set up the camera again.
• More than 20 minutes have passed, after turning the camera
on.
Disconnect the plug of the AC cord from the outlet, and
reconnect it again. Set up the camera again.
UPnP™ port
forwarding setup
fails.
• UPnP™ is disabled on the router.
Enable UPnP™ on the router following the router manual.
• The camera is turned on before the router is turned on.
Turn the router on first, and then turn the camera on.
• The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 40 of the
Operating Instructions on the Setup CD-ROM).
• The router does not support UPnP™.
Enable port forwarding on your router following the router
manual.
Problem
Cause and Remedy
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