Zire™ 72
Handheld
637
CHAPTER 29
Common Questions
I can receive e-mail fine, but am having problems sending e-mail
If you are able to receive e-mail messages but cannot send them, try these steps, in turn:
• Make sure your ISP or e-mail provider allows you to access e-mail on a wireless handheld.
Several providers, like Hotmail, do not offer this option at all; other providers require an upgrade
to access e-mail on a wireless handheld.
•
Turn on ESMTP
. Many services require authenticated access to use their SMTP servers, or
ESMTP.
•
Enter the name of a different outgoing mail server
for sending mail. Many ISPs, such as cable
companies, require that you have an Internet connection to their network to send e-mail through
their servers. In this case, you can almost always receive e-mail from these accounts, but if you
want to send e-mail, you must send it through another server.
I am having difficulty sending and receiving mail using a synchronize-
only account.
Make sure you have chosen the same settings for the account on both your handheld and your
computer. For example, if the account is set up on your handheld to use the POP protocol, check
the HotSync Manager on your computer to make sure that POP is selected as the protocol for that
account.
My vCard or vCal e-mail attachment isn’t forwarding correctly.
WINDOWS ONLY
Palm Desktop software provides several features that work with e-mail client software on a
Windows computer. For these features to work correctly, the e-mail client software must be
properly set up. Follow these steps to check the settings:
1.
Click Start on your computer, and then select Settings.
2.
Select Control Panel.
