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paderno.com | 1-800-263-9768
Customer suppor
t
Service
Call our Vida by PADERNO™ Customer Support
1-800-263-9768
How to connect with us
BEFORE YOU CALL FOR SERVICE have the following information available:
1. Serial number: The serial number can be found on the side of the barbecue carton, the cover page of the
assembly manual and on the rating label located on the inside of the cart door.
2. Model number: The model number is located on the cover page of the assembly manual, the bottom right
corner of the rating label and also on your cash register receipt.
3. Proof of purchase by the original owner.
If your product is damaged
Do not return to the store for replacement of damaged or defective parts. Vida by PADERNO™ Customer
Support will ensure that all in-stock replacement parts arrive at your home within 3-10 business days.
Concealed Damage: If damage is unnoticed until merchandise is unpacked, resolve issue by contacting
Vida by PADERNO™ Customer Support immediately. Missing or damaged parts should be claimed within 30
days of purchase.
Locate your barbecue model and serial number
Fill out your barbecue details below.
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
