26
Troubleshooting
PROBLEM
IDENTIFYING THE CAUSE
Burners will not light
(with igniter or match)
Positive connection has not been made between the tank and the regulator.
Low or out of propane.
Gas supply valve is turned off.
Burners are not properly seated over valve orifices.
Flow limiting device in regulator has been activated. Follow reset instructions on page 9.
Burners will not light with the igniter,
but can match-light (no spark)
Ignition module battery needs to be replaced. Replace the battery. Ensure positive side out
towards battery cap.
Loose ignition button lead wires - check lead wires on the back of the ignition button.
Push in until you feel a click.
Loose wires at electronic ignition module (see inside cart). Push in until you feel a click.
Faulty electronic ignition module. Contact customer support to order a replacement.
Fire at control knob/control panel-
flashback fire
Burner and/or burner tubes have a blockage, forcing flames back towards the user. Burners
must be removed and cleaned to resolve this issue. Follow the steps on page 24.
Burner is improperly seated over gas jet. The gas valve must sit inside of the burner venturi.
Disassemble the burner and fix the assembly.
Yellow smokey flames/gas odour can
be smelled
Burner and/or burner venturi is obstructed and needs to be cleaned. Burners must be
removed and cleaned, to resolve this issue. Follow the steps on page 24.
Possible spider web or other debris.
Flame blows out on LOW
Flow limiting device in regulator has been activated, either due to a leak or improper
lighting. You must conduct a leak test (page 8) and reset the regulator (page 9).
Low or out of propane.
High wind condition. Adjust your barbecue to shield from wind.
Burner is improperly seated on gas jet. The gas valve must sit inside of the burner venturi.
Disassemble the burner and fix the assembly.
TempASSURED Technology™ in
Oven Mode cannot get to higher
temperatures.
Ensure that the lighting burner control knobs are set to the #10 setting / ( ) max. position
in Oven Mode ( ).
Customer suppor
t
