Online Support Information
9-3
Online Support Information
Introduction
0
This section describes online technical support services available to help users repair their
Acer Systems.
For distributors, dealers, ASP or TPM, refer the technical queries to a local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website. However
some information sources will require a user i.d. and password. These can be obtained
directly from Acer CSD Taiwan.
Acer's Website offers convenient and valuable support resources.
In the Technical Information section users can download information on all of Acer’s
Notebook, Desktop and Server models including:
Service guides for all models
BIOS updates
Software utilities
Spare parts lists
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material.
Also contained on this website are:
Detailed information on Acer's International Traveller’s Warranty (ITW)
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list of telephone,
fax and e-mail contacts for all technical queries.
We are always looking for ways to optimize and improve our services, so do not hesitate to
direct any suggestions or comments to us.
Содержание EasyNote TK13BZ
Страница 1: ...Packard Bell EasyNote TK11BZ TK13BZ SERVICEGUIDE...
Страница 4: ...iv...
Страница 10: ...x...
Страница 11: ...CHAPTER 1 Hardware Specifications...
Страница 14: ...1 4...
Страница 32: ...1 22 Hardware Specifications and Configurations System Block Diagram Figure 1 10 System Block Diagram...
Страница 53: ...CHAPTER 2 System Utilities...
Страница 80: ...2 28 System Utilities...
Страница 81: ...CHAPTER 3 Machine Maintenance Procedures...
Страница 84: ...3 4...
Страница 118: ...3 38 Machine Maintenance Procedures ID Size Quantity Screw Type B ICW50 CPU Thermal Screw 4...
Страница 135: ...CHAPTER 4 Troubleshooting...
Страница 141: ...Troubleshooting 4 7 LCD Failure 0 If the LCD fails perform the following Figure 4 3 LCD Failure...
Страница 142: ...4 8 Troubleshooting Keyboard Failure 0 If the Keyboard fails perform the following Figure 4 4 Keyboard Failure...
Страница 143: ...Troubleshooting 4 9 Touchpad Failure 0 If the Touchpad fails perform the following Figure 4 5 Touchpad Failure...
Страница 147: ...Troubleshooting 4 13 USB Failure 0 If the USB fails perform the following Figure 4 8 USB Failure...
Страница 148: ...4 14 Troubleshooting Wireless Failure 0 If the wireless fails perform the following Figure 4 9 Wireless Failure...
Страница 149: ...Troubleshooting 4 15 Bluetooth Failure 0 If the wireless fails perform the following Figure 4 10 Bluetooth Failure...
Страница 162: ...4 28 Troubleshooting...
Страница 163: ...CHAPTER 5 Jumper and Connector Locations...
Страница 172: ...5 10 Jumper and Connector Locations...
Страница 173: ...CHAPTER 6 FRU Field Replaceable Unit List...
Страница 174: ...6 2 Exploded Diagrams 6 4 FRU List 6 6 Screw List 6 21...
Страница 194: ...6 22 FRU Field Replaceable Unit List...
Страница 195: ...CHAPTER 7 Model Definition and Configuration...
Страница 196: ...7 2 Packard Bell EasyNote TK11BZ TK13BZ 7 3...
Страница 200: ...7 6 Model Definition and Configuration...
Страница 201: ...CHAPTER 8 Test Compatible Components...
Страница 202: ...8 2 Microsoft Windows 7 Environment Test 8 4...
Страница 213: ...CHAPTER 9 Online Support Information...
Страница 214: ...9 2 Introduction 9 3...
Страница 216: ...9 4 Online Support Information...