Symptom
Probable Cause
Corrective Action
Oven does not operate
(blank touchscreen).
Standby switch turned off, main
Disconnect turned OFF (O), or unit
unplugged.
make sure unit is plugged in, main Disconnect switch
is in ON (I) position (model m1718 only), and Standby
switch is moved up to the “On” position.
Unit connected to incorrect power supply. Refer to SPECIFICaTIONS section for unit electrical
specifications. Contact a qualified electrician to
determine and install proper voltage and size electrical
receptacle.
Irregular slider movement.
Loose screw and/or bracket.
Check all screws on slider system. Tighten screws, if
necessary.
malfunction of gear and/or slider system. Contact authorized Service agent or Ovention™
Hotshot for assistance.
Incorrect software installed on oven
operating system.
Contact authorized Service agent or Ovention Hotshot
for assistance.
Improper cooking of food.
Incorrect setpoint temperature or menu
item selection.
Verify desired setpoint temperature and menu item
selection. Change to proper settings, if necessary
(refer to OPERaTION section).
Jet plate or air flow malfunction.
Contact authorized Service agent or Ovention Hotshot
for assistance.
CHECK FaNS indicator
light is on (located on front,
right side of oven chamber).
Check Fan
Indicator Light
CHECK FANS
Indicator Light
ambient air temperature is over 95°F
(35°C).
Light will illuminate in ambient temperatures over 95°F
(35°C). Verify light shuts off after ambient temperature
drops below 95°F (35°C) consistently. If not, see
“Probable Causes” listed below.
air filters are dirty.
Check air filters and clean, if necessary. Refer to
“monthly Cleaning” procedure in maINTENaNCE
section.
Cooling fan(s) malfunction.
Contact authorized Service agent or Ovention Hotshot
for assistance.
Oven not heating.
Temperature
High Limit
Reset Button
Temperature High Limit switch has
tripped.
Press the Temperature High Limit Reset Button
located on the back of the oven chamber near the
bottom. If switch continues to trip, contact authorized
Service agent or Ovention Hotshot for assistance.
Form No. OVmm-0113
15
TROUBLEShOOTING GUIDE
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC ShOCK hAzARD: Turn off Standby switch,
allow unit to cool, and unplug unit/turn OFF Main
Disconnect switch before performing any cleaning,
adjustments, or maintenance.
WARNING
NOTE: To locate an Authorized Ovention Service Agent, access
the Ovention website at
www.oventionovens.com
and
select the Sales & Service tab, or call the Hotshot
Hotline at 855-298-OVEN(6836).
Total Restaurant Supply - https://totalsupply1.com - Toll Free 1-800-944-9304 - Local 507-288-9454
2940 Hwy 14 W, Rochester, MN 55901
